Summary
Overview
Work History
Education
Skills
Timeline
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NIKKI R. STEVENSON

NIKKI R. STEVENSON

Nashville ,TN

Summary

21 years of dedicated experience maintaining executive administration and management of communication services and sales in a multi-driven environment. Hands-on success with both creative and administrative tasks providing excellence in service and customer/client care.


SKILL SUMMARY

Customer Service Telecommunications Call Center Experience Administration Organization Record Keeping Presentation Design Appointment Booking Filing Data Processing Organization Skills Time Management Excellent People Skills


PROFESSIONAL PROFILE

Hard-working professional, employing strong organizational skills and multi-tasking abilities. Work proficiently in a fast-paced, timeline driven environment. Fast/accurate data processing and database development skills. Outstanding marketing and creative presentation style. Deliver excellence in customer service and personalized support. Maintain high-volume telecommunications and time-efficient filing systems.

Overview

22
22
years of professional experience

Work History

MUSIC EDUCATOR (OWNER/OPERATOR)

Self
Nikki Marshalltown, IA
04.2019 - Current
  • Instruct and teach students to learn music, music theory, and specific arts through one-on-one personal lessons
  • Create individualized lesson plans for each week
  • Teach specific and targeted instruction to improve knowledge and ability
  • Handle all customer service from setting up students, to monthly payment
  • Marketing for new clientele
  • Responsible for monthly accounting and collection of payments.
  • Familiarized students with basic concepts of music such as notes, tempo, symphony, beats, compositions and chords.
  • Mentored struggling students with individualized approach to enhance learning.
  • Planned and executed targeted lesson plans to instruct on music theory, music history and performance etiquette.
  • Advised parents of student progress by communicating student's achievements and developing methods for improvement.
  • Consulted with parents and guardians to convene on student performance, conduct and educational prioritization.

MUSIC DIRECTOR

Iowa Veterans Home
Marshalltown, IA
03.2016 - 02.2019
  • Provide professional and personal music activities both facility wide as well as individually to enhance overall well being of Residents
  • Performed professional quality group activities for individual units encouraging participation utilizing music
  • Maintain accurate and up to date information on referrals
  • Establish new music activities for Resident participation
  • Coordinate schedules with Recreation Therapists and Music Department Staff
  • Create and deliver personalized care on one-to-one basis for residents referred to department
  • Increased musical repertoire to provide more personalized care
  • Work with Resident Council to present more activities and better meet needs of residents.
  • Taught music appreciation, history and fundamentals to vocalists and musicians of varying skill levels.
  • Considered factors such as ensemble size and abilities, availability of scores and need for musical variety to select performance pieces.
  • Attended regular practices and private lessons to hone skills.
  • Transposed pieces from one instrument to another and one key to another to accommodate client and musician preferences.

SEMI OPERATOR

Dunn Farms
Clemons, IA
08.2015 - 03.2016
  • Safely execute grain delivery and responsible for daily maintenance of equipment
  • Operate Semi between specific locations throughout year
  • Haul grain from fields during harvest
  • Maintain communication with sellers for execution of delivery
  • Coordinate schedules with drivers.

SPECIAL EDUCATION ASSISTANT EDUCATOR

Marshalltown Community School District
Marshalltown, IA
02.2014 - 08.2015
  • Assist educator in working one on one with high risk behavior and severe special needs students
  • Work individually with one or more students in academic environment
  • Execute daily curriculum with each student
  • Respond and delegate in quick and professional manner
  • Establish goals and strategies for each students individual needs
  • Create and execute lesson plans per curriculum
  • Maintain fresh ways for students to engage in learning
  • Communicate with parents, educators and social workers.

ASSISTANT DEPARTMENT MANAGER

Menards Inc
Marshalltown, IA
04.2013 - 01.2014
  • Manage the Hardware Department employees while maintaining a focus on Customer Service
  • Work alongside other department managers to achieve daily goals
  • Manage 15-25 employees
  • Instruct and train employees
  • Provide great customer service in a very driven environment
  • Respond and delegate in a quick and professional manner
  • Keep department clean, stocked and up to standard
  • Communicate with customers, vendors and corporate office.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.

PATIENT ACCOUNT REPRESENTATIVE

Brookdale Senior Living
Brentwood, TN
01.2012 - 08.2012
  • Manage Medicare B Billing for several Retirement Communities
  • Work in production based and goal driven environment
  • Responsible for Billing all Medicare Therapy Claims for assigned communities each month
  • Track payments from Medicare and follow as necessary
  • Create and Maintain spreadsheets for tracking payments and non-payments
  • Communicate with Medicare to resolve issues with Non-Payment
  • Research and resolve payment issues as needed.
  • Responded to patient, family and external payer inquiries.
  • Posted payments and processed refunds.
  • Worked with outside entities to resolve issues with billing, claims and payments.
  • Electronically submitted bills according to compliance guidelines.
  • Reconciled statements with patient records.
  • Prepared reports detailing billing actions, flags and other key information.
  • Monitored flags and resolved urgent items with accuracy and efficiency.
  • Contacted patients after insurance was calculated to obtain payments.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.

WORSHIP DIRECTOR

New Life Church
07.2011 - 01.2012
  • Coordinated music and special vocals for worship services.
  • Supported pastor in discerning and meeting spiritual needs and helped church members and guests develop sense of belonging.
  • Performed as versatile vocalist and instrumentalist to support inspirational worship services.
  • Recruited volunteers for choirs and worship teams.

ACCOUNT MANAGER

Windham Professionals
Hendersonville, TN
01.2011 - 07.2011
  • Manage collection accounts for Sallie Mae Private Student Loans
  • Work in production based and goal driven call center
  • Manage initial contact and follow up with Client’s debtors
  • Utilize and create financial statements to work with each individual to resolve their debt
  • Effectively communicate with Managers as well as department in regards to status of accounts.
  • Negotiated to collect balance in full.
  • Processed payments and contracts on accounts.
  • Counseled debtors on payment options and arranged installment agreements.
  • Resolved challenging situations with friendly but firm strategies.
  • Reviewed collection reports to determine status of collections and amounts of outstanding balances.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Used skip tracing resources to locate debtors and updated information in company system.
  • Recorded all information regarding financial status of customers.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Achieved performance goals on consistent basis.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Processed payments and applied to customer balances.
  • Used scripted conversation prompts to convey current account information and obtain payments.

Co-Owner

OWNER - Center Cross Productions
Nashville, TN
07.2000 - 07.2011
  • Successfully complete executive and marketing projects on time and to complete specifications while assisting in developing local and national artists
  • Maintain acute attention to detail updating financial books and records, as well as handle all financials and payroll
  • Work in a deadline driven environment maintaining telecommunications and appointment scheduling functions
  • Plan and organize meetings / domestic travel arrangements
  • Manage high profile marketing events, and creation of dynamic PowerPoint presentations
  • Achieve high functional rating processing data - excel in database creation
  • Create and manage email marketing campaigns targeted towards customers and clients
  • Manage email database
  • Organize and update leads
  • Handle all vendor communications
  • Oversees website design Analyze performance reports for email marketing campaigns
  • Visualize and develop the most effective marketing setup of merchandise in the field.

HR ASSISTANT

Dollar General Corporation
Goodlettsville, TN
05.2008 - 09.2008
  • Successfully complete spreadsheet projects on time and to complete specifications while assisting in handling HR issues over the phone professionally and courteously
  • Work in a deadline driven environment maintaining telecommunications other assistant functions
  • Create and maintain excel spreadsheets for tracking telecommunications
  • Maintain acute attention to detail updating spreadsheets and records
  • Achieve high functional rating processing data - excel in database creation
  • Helping resolve issues for employees of all levels within the company.

Education

High School Diploma -

Marshalltown High School
Marshalltown, IA
05.2001

Skills

  • COMPUTER SKILLS
  • Mac iOS
  • MS Word
  • Excel
  • Access
  • Power Point
  • Outlook
  • Publisher
  • Drop Box
  • Financial Documentation
  • Payment Solicitation
  • Analytical and Critical Thinking
  • Medical billing
  • Coding
  • Insurance billing
  • Medical terminology
  • Verbal and written communication
  • Report generation
  • Time management
  • Bookkeeping
  • Collections experience
  • Administrative support
  • Patient care
  • HIPAA understanding

Timeline

MUSIC EDUCATOR (OWNER/OPERATOR)

Self
04.2019 - Current

MUSIC DIRECTOR

Iowa Veterans Home
03.2016 - 02.2019

SEMI OPERATOR

Dunn Farms
08.2015 - 03.2016

SPECIAL EDUCATION ASSISTANT EDUCATOR

Marshalltown Community School District
02.2014 - 08.2015

ASSISTANT DEPARTMENT MANAGER

Menards Inc
04.2013 - 01.2014

PATIENT ACCOUNT REPRESENTATIVE

Brookdale Senior Living
01.2012 - 08.2012

WORSHIP DIRECTOR

New Life Church
07.2011 - 01.2012

ACCOUNT MANAGER

Windham Professionals
01.2011 - 07.2011

HR ASSISTANT

Dollar General Corporation
05.2008 - 09.2008

Co-Owner

OWNER - Center Cross Productions
07.2000 - 07.2011

High School Diploma -

Marshalltown High School

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NIKKI R. STEVENSON