Nicole Salisbury
McMinnville,OR
Summary
Seasoned Service Manager bringing 6 years of grocery experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
10
10
years of professional experience
Work History
Service Operations Manager
Safeway
01.2018 - Current
- Analyzed service reports to identify areas of improvement.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Implemented strategies to increase customer service satisfaction ratings.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Private Caregiver
Anita Smith
07.2017 - 11.2017
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean, safe, and well-organized patient environment.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Administered medication as directed by physician.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Documented vitals, behaviors, and medications in client medical records.
- Built strong relationships with clients to deliver emotional support and companionship.
Cashier
Walmart
11.2013 - 07.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Newport High School
Newport, OR06.1997
Skills
- Customer Service
- Process Improvement
- Team Leadership
- Time Management
- Continuous Improvement
- Incident Management
- Staff Supervision
- Customer Service Management
- New Employee Hiring
- Workplace Safety
- Policy and Procedure Enforcement
- Employee Training and Development
Timeline
Service Operations Manager
Safeway
01.2018 - Current
Private Caregiver
Anita Smith
07.2017 - 11.2017
Cashier
Walmart
11.2013 - 07.2016
High School Diploma -
Newport High School
Similar Profiles
BETH SUNDAHLBETH SUNDAHL
Pharmacy Manager at SafewayPharmacy Manager at Safeway
Fernando OrtizFernando Ortiz
Night Crew Member at SafewayNight Crew Member at Safeway
Julie SchoonoverJulie Schoonover
Meat Department Clerk at SafewayMeat Department Clerk at Safeway
Vincent AndersonVincent Anderson
Deli associate at SafewayDeli associate at Safeway
Braden ClarkBraden Clark
Laborer at Hydro PlumbingLaborer at Hydro Plumbing