Nicole Smith, LSWIAC
Shoreline,WA
Summary
Dynamic Clinical Supervisor at Crisis Connections with a proven track record in staff development and compliance monitoring. Expert in crisis intervention and resource coordination, enhancing client outcomes through innovative programming. Adept at ethical decision-making and fostering collaboration, driving quality improvements in clinical operations. Committed to empowering clients and optimizing service delivery.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clinical Supervisor
Crisis Connections
Seattle, Washington
10.2024 - Current
- Partnered with Clinical Manager to launch a new Mobile Rapid Response Crisis Team (MRRCT) Dispatch department
- Over saw 5,000+ MRRCT Dispatches in the first year
- Implemented new technology solutions and EHR to streamline clinical operations and improve patient care delivery through MRRCT dispatches
- Coordinated with external stakeholders to ensure timely, ethical, and consistent MRRC dispatches
- Ensured compliance with state regulations and organizational policies.
- Provided direct supervision of clinical staff, including orientation, training and development of employees.
- Oversaw the recruitment, hiring, and onboarding of clinical staff, ensuring a high level of competence and professionalism.
- Participated in quality improvement initiatives aimed at enhancing outcomes for clients served by the facility.
- Ensured RCL calls were being answered within the appropriate SLA levels
- Addressed and resolved any issues related to clinical staff performance or client care.
- Run monthly Volunteer Process and Support group
Crisis Service Clinician
Crisis Connections
Seattle, Washington
10.2023 - 10.2024
- Collaborated with interdisciplinary teams to coordinate holistic care strategies.
- Provided crisis intervention and support during critical situations.
- Educated clients on coping strategies and resources for ongoing support.
- Coordinated referrals with external providers when needed for additional services.
- Maintained accurate client records and documentation according to agency policy and procedures.
- Engaged in ethical decision making processes when determining best course of action for clients.
- Performed risk assessment evaluations for suicidal or homicidal ideation among clients.
Special Case Advocate
Animal Care Centres of NY
NYC, NY
05.2022 - 07.2023
- Establish and maintain positive relationships with clients and staff, while delivering empathetic support to clients and their pets.
- Deliver counseling to clients, creating tailored solutions, and liaising between clients, human services, and animal organizations.
- Develop innovative programming strategies through data analysis while maintaining comprehensive documentation of client interventions.
- Offer pet loss support and crisis counseling, connecting clients with vital programs and resources.
- Proactively participate in Community Resources events, including wellness clinics and pet food pantries.
- Guided and assisted 300+ low income clients within one year.
- Directed clients through Reasonable Accommodation Process, allowing to keep support animals in a shelter.
- Served as a dedicated case manager, creating both short and long-term plans to meet client needs.
Social Work Intern
Lifeway Network
NYC
01.2020 - 01.2021
- Empowered survivors of human trafficking (labor, sex, and organ) by leading weekly counseling sessions, with a trauma-informed approach.
- Assessed risks and devised comprehensive safety plans, addressing physical, emotional, and spiritual needs.
- Fostered collaboration with case management providers at partner agencies, ensuring holistic support.
- Co-facilitated transformative trauma-informed workshops, nurturing healing and growth.
- Actively advocated for and accompanied survivors to access external services and practice vital life skills.
- Pioneered an emergency transitional and long-term housing database, enhancing internal resources for seamless assistance.
Case Manager Intern
JCCA, General Preventive: Family Ties
NYC
09.2019 - 05.2020
- Establish and maintain positive relationships with clients and staff, while delivering empathetic support to clients and their pets.
- Deliver counseling to clients, creating tailored solutions, and liaising between clients, human services, and animal organizations.
- Develop innovative programming strategies through data analysis while maintaining comprehensive documentation of client interventions.
- Offer pet loss support and crisis counseling, connecting clients with vital programs and resources.
- Proactively participate in Community Resources events, including wellness clinics and pet food pantries.
- Guided and assisted 300+ low income clients within one year.\
- Directed clients through Reasonable Accommodation Process, allowing to keep support animals in a shelter.
- Served as a dedicated case manager, creating both short and long-term plans to meet client needs.
Office Manager
The Gestalt Center for Psychotherapy and Training
NYC
08.2018 - 05.2022
- Led a high-performing team, optimizing efficiency and improving productivity.
- Transformed office operations by computerizing activities, elevating customer communications, and streamlining payment processes while meticulously tracking records and documents.
- Supported clients and potential students by matching them with tailored programs, ensuring an exceptional experience.
- Established and maintained meticulous documentation of client payments and student affairs.
- Drove digitization and seamless integration of Google suite into organization's operations.
- Spearheaded implementation of cutting-edge practice management software.
Education
Master of Social Work - NYC
Fordham University
NYC12.2021
Bachelor of Science - Psychology
Mercy College
NYC12.2015
Skills
- Social work and support
- Client empowerment
- Collaboration and communication
- Crisis intervention
- Planning and execution
- Staff supervision
- Compliance monitoring
- Ethical decision making
- Problem solving
- Communication skills
- Resource coordination
- Counseling and assistance
Volunteer Experience
Identity House, NYC, NY, 2014-2020
Executive Director (2018-2020)
Various roles on the Steering Committee
Short Term Counselor
Groups Facilitator
Peer Counselor
Certification
Certified Crisis Intervention Specialist-II - National Anger Management Association
References
References available upon request.
Timeline
Clinical Supervisor
Crisis Connections
10.2024 - Current
Crisis Service Clinician
Crisis Connections
10.2023 - 10.2024
Special Case Advocate
Animal Care Centres of NY
05.2022 - 07.2023
Social Work Intern
Lifeway Network
01.2020 - 01.2021
Case Manager Intern
JCCA, General Preventive: Family Ties
09.2019 - 05.2020
Office Manager
The Gestalt Center for Psychotherapy and Training
08.2018 - 05.2022
Master of Social Work - NYC
Fordham University
Bachelor of Science - Psychology
Mercy College