Nikki Soler
Miami,FL
Summary
Possesses versatile skills in people management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
REAL ESTATE AGENT
UNITED REALTY GROUP
07.2024 - Current
- Facilitate the buying, selling, and renting of residential and commercial properties, handing transactions from initial consultation to closing.
- Conduct market research, analyzing trends, and providing clients with data-driven recommendations to achieve their real estate goals.
- Manage a portfolio of 10+ clients at a time, ensuring personalized attention and customized solutions based on their needs and financial capabilities.
- Create and execute marketing strategies, including digital listings, open houses, social media promotions, and direct mail campaigns, resulting in 10% growth in lead generation.
- Negotiate offers, prepared contacts, and ensure all legal and financial documents are completed accurately.
- Develop long-lasting relationships with clients, resulting in a 15% increase in repeat and referral business.
CUSTOMER SERVICE AGENT & RETENTION SPECIALIST
AMERICAN EXPRESS
04.2022 - 08.2024
- Provided exceptional customer service through phone, email, and chat, assisting clients with account inquires, transactions and resolving billing issues.
- Delivered tailored solutions for customers by thoroughly understanding their needs and aligning them with appropriate products and services.
- Managed a high-volume of customer interactions daily while maintaining a 95%+ satisfaction rating.
- Identified and escalated unresolved issues to appropriate departments, ensuring timely resolutions.
- Assisted clients with fraud detection and prevention, building them through dispute processes and account monitoring.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
IN HOME DESIGN MANAGER, SOUTH MIAMI TERRITORY
BEST BUY
01.2019 - 04.2022
- Provided expert in-home design consultations, tailoring solutions to meet clients’ unique needs and budgets
- Managed design projects from concept to completion, ensuring timely delivery and customer satisfaction.
- Collaborated with cross-functional teams including sales, installation, and customer service to coordinate seamless execution of design projects
- Increased overall sales by 20% through personalized design solutions and exceptional customer service.
- Delivered design presentations to clients, utilizing digital tools and software to visualize projects.
- Monitored project progress, addressing any issues to maintain quality and on-time completion.
- Developed design proposals and provided expert recommendations on product selections and installation services.
- Maintained strong client relationships, ensuring repeat business and referrals.
- Stayed current with design trends and integrated the latest technologies to enhance customer experiences.
OPERATIONS & MEDIA PRODUCTION MANAGER
AVANT GARDE MEDIA
01.2021 - 04.2022
- Led the production of multimedia content including video, audio, graphics, and digital media projects for broadcast, web, and social platforms.
- Managed all aspects of production, including pre-production planning, scripting, budgeting, scheduling, and post-production.
- Collaborated with directors, producers, editors, and designers to ensure projects were delivered on time, within budget, and aligned with the brand’s vision and goals.
- Directed on-site shoots, managing technical crews, equipment, talent, and logistics for smooth execution.
- Coordinated with clients and stakeholders to understand their needs and translate them into creative, compelling media content.
- Manage accounts payables and receivables.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Resolved issues quickly to maintain productivity goals.
CREATIVE DIRECTOR & EVENT COORDINATOR
VULGAR MAGAZINE
01.2018 - 11.2021
- Monitored industry trends to keep creative materials fresh and engaging.
- Led cross-functional teams to deliver high-quality creative assets on time and within budget constraints.
- Championed a culture of creativity, encouraging team members to take risks and push boundaries in their work.
- Developed comprehensive style guides to maintain brand consistency across all channels.
- Boosted team creativity and productivity by implementing collaborative workshops and regular brainstorming sessions.
- Negotiated with vendors and contractors to secure cost-effective services without sacrificing quality, thereby optimizing project budgets.
- Orchestrated launch of new product line, from concept development to market introduction, achieving significant media attention and consumer interest.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during event.
- Secured high-quality entertainment acts, enhancing attendee enjoyment and generating buzz around events.
- Managed administrative logistics of events planning, event booking, and event promotions.
SPECIALTY STORE MANAGER
BEST BUY
01.2014 - 01.2019
- Talent Management: Spearheaded the hiring, training, and development processes, ensuring the team was equipped with the skills necessary for their roles and for career advancement.
- On-the-Floor Leadership: Provided ongoing, real-time coaching and support to staff, enhancing sales techniques and customer interaction skills.
- Third-Party Collaboration: Managed relationships with third-party labor, ensuring seamless integration and operational efficiency.
- Operational Oversight: Oversaw day-to-day store operations, including inventory management, sales forecasting, and financial reporting, ensuring compliance with company policies and profitability targets.
- Led a dynamic team of employees in one of the company’s highest-performing locations, achieving an impressive 40% year-over-year growth. My strategic focus on employee engagement resulted in a remarkable rate of 94%, reflecting a highly motivated and committed workforce. Successfully maintained client satisfaction at 92%, ensuring excellent service standards and fostering strong customer loyalty.
- This role required a proactive approach to leadership, a deep understanding of consumer electronics retail, and a commitment to delivering unparalleled customer experiences.
VIP HOST & EVENT COORDINATOR
DREAM & IVY NIGHT CLUB (VARSITY LIFESTYLE GROUP)
01.2014 - 01.2019
- Greet and welcome high-profile guests, ensuring personalized service from arrival to departure.
- Anticipate and fulfill all guest requests, including special accommodations, and exclusive experiences.
- Coordinate with internal departments to ensure VIP clients receive seamless service.
- Manage guest bookings and reservations ensuring the best possible experience.
- Assist in planning and executing special events, ensuring all details align with client expectations.
- Upsell premium services and experiences, resulting in a 15% increase in revenue in the Y.O.Y.
- Maintain confidentiality and privacy of all guest information.
- Managed a portfolio of VIP clients, ensuring personalized attention and tailored services for each guest.
- Handled all VIP guest logistics, including check-ins, transportation, and accommodations.
- Worked closely with F&B teams to create unique dining experiences for clients.
- Resolved any guest complaints or issues promptly and discreetly.
- Assisted with marketing initiatives targeted at high-end clientele, contributing to a 10% growth in repeat business.
- Coordinated effectively with security personnel to safeguard the well-being of VIP guests during high-profile events.
GENERAL MANAGER - SPECIALTY STORE
BEST BUY MOBILE
01.2012 - 01.2014
- Analyzed store’s performance indicators against goals and developed plans to maintain predictable performance.
- Budgeted and managed P&Ls on a monthly, quarterly, and yearly basis to ensure year over year growth.
- Used excel to organize and break down data to make monthly business plans.
- Led the company in employee engagement survey with a 96%.
- Managed 19-48 sales professionals, assistant managers, and sales leads with monthly 1:1 and career path development.
- Created future leaders: Promoted 5 Assistant Managers to General Managers for the South Florida District.
- Provided world class customer experience #1 in customer experience surveys count for specialty locations.
- Recommended the products and complete solution items (e.g. protection plans and accessories) that satisfy the lifestyle needs of the customer now and in the future.
- Developed and communicated a comprehensive understanding of technical specifications, benefits, and operation of all department products and accessories.
- Took over a store that consistently had negative profit and turned it into the 9th most profitable store in the nation.
- Surpassed company goal in Net Operating Profit
- Top 5 in the company for inventory control
- Analyzed underperforming locations in South Florida and mentored Specialty GMs to increase performance.
CONNECTIONS TEAM LEADER
BEST BUY
01.2011 - 01.2012
CONNECTIONS SPECIALIST
BEST BUY
01.2010 - 01.2011
LEAD CASHIER
CHAMPS SPORTS
11.2007 - 09.2009
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Learned duties for various positions and provided backup at key times.
- Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.
- Managed high volume sales periods effectively, ensuring prompt service during peak hours.
Education
B.S, Business Administration and Management -
Miami Dade College
Miami, FL01.2016
Skills
- Leadership
- VIP Client Management
- Event Coordination
- Customer Service Excellence
- Communication Skills
- Cultural Awareness
- Sales and Upselling
- Problem-Solving
- Negotiation
- Organization Skills
- Detail Oriented
- Digital Marketing
Websites
Certification
- Financial Coach Master Training - August 2022
- Licensed Real Estate Agent - February 2023 - Present
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
REAL ESTATE AGENT
UNITED REALTY GROUP
07.2024 - Current
CUSTOMER SERVICE AGENT & RETENTION SPECIALIST
AMERICAN EXPRESS
04.2022 - 08.2024
OPERATIONS & MEDIA PRODUCTION MANAGER
AVANT GARDE MEDIA
01.2021 - 04.2022
IN HOME DESIGN MANAGER, SOUTH MIAMI TERRITORY
BEST BUY
01.2019 - 04.2022
CREATIVE DIRECTOR & EVENT COORDINATOR
VULGAR MAGAZINE
01.2018 - 11.2021
SPECIALTY STORE MANAGER
BEST BUY
01.2014 - 01.2019
VIP HOST & EVENT COORDINATOR
DREAM & IVY NIGHT CLUB (VARSITY LIFESTYLE GROUP)
01.2014 - 01.2019
GENERAL MANAGER - SPECIALTY STORE
BEST BUY MOBILE
01.2012 - 01.2014
CONNECTIONS TEAM LEADER
BEST BUY
01.2011 - 01.2012
CONNECTIONS SPECIALIST
BEST BUY
01.2010 - 01.2011
LEAD CASHIER
CHAMPS SPORTS
11.2007 - 09.2009
B.S, Business Administration and Management -
Miami Dade College
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