Nikkita Shears
Las Vegas,NV
Summary
Organized administrative leader with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
10
10
years of professional experience
Work History
Administrative Program Coordinator
The Cleveland Clinic
04.2023 - Current
- Administrative support for clinic and philanthropic program.
- Maintain regular communication between departments via email and phone calls to coordinate program logistics.
- Receive incoming phone calls, take credit card donations over the phone, and provide timely responses to inquiries.
- Oversee meeting scheduling and financial reimbursement of expenditures.
- Attend management meetings and take meeting minutes.
- Manages meeting rooms and grant reservations based on availability.
- Handle shipping logistics for large mailings to recipients.
- Order equipment and supplies for the breakroom, office, clinic, and special events.
- Manage seating charts for events.
- Edit and mail tax receipts and acknowledgment letters to donors.
- Led onboarding activities for hires to equip staff with daily responsibilities
- Managed newsletter distribution for programs to increase student engagement
Resident Services Coordinator
Nevada HAND Inc
10.2022 - 03.2023
- Developing and implementing programs and services that enhance the overall well-being and quality of life for residents
- Building and maintaining strong relationships with residents, community partners, and other stakeholders to ensure the delivery of high-quality services and support to residents.
- Researched best practices and developed strategies to improve program outcomes
- Assessed community needs and identified resources for social and community service programs
- Created and managed budgets, efficiently allocating resources for social and community service projects
- Managed volunteer programs focused on providing community services to underserved populations
- Analyzed trends and data to inform decision-making and program development
- Conducted community workshops to promote different programs and educate public on available services
Senior Case Manager
Giving Home Health Care
03.2019 - 10.2022
- Coordinated and managed the overall care of clients, ensuring that their physical, emotional, and social needs were met in a timely and efficient manner
- Developed and implemented care plans for clients, collaborating with other healthcare professionals to ensure that all aspects of their care were addressed
- Managed the overall care of clients, including developing and implementing care plans, monitoring and evaluating progress, communicating with patients, physicians, and families, and visiting patients in their homes as needed
- Supervised and oversaw a team of Case Managers, including performing semiannual 1:1s, and annual evaluations, and initiating and following through with disciplinary actions.
Surgery Scheduler
Children's Dentistry
12.2018 - 03.2019
- Communicated with patients, physicians, and insurance companies to gather necessary information and ensure that all parties were aware of the surgical schedule
- Verified insurance and processed credit card payments
- Answered inbound calls and made outbound calls to schedule surgeries, built doctor schedules using XL Dent software, audited patient charts, scanned documents into patient charts, requested insurance prior authorizations, contacted referring offices via email and phone when needed, and created electronic charts.
Customer Service Representative/Technical Support
Asurion
08.2016 - 12.2018
- Interviewed customers to determine details of the issues they were experiencing, processed replacement devices if eligible, input data, and documented activities by company policies and procedures to ensure accuracy and quality
- Responded to customer inquiries and provided technical support via telephone, email, and live chat
- Troubleshot and resolved technical issues related to mobile devices and other electronic devices.
Personalization Expert
Real Appeal
10.2015 - 08.2016
- Provided personalized recommendations and guidance to customers based on their individual needs and goals
- Utilized a webcam to provide customers with remote service
- Assisted customers in signing up for weight loss programs by asking a set of questions and assigning them to a coach.
Call Center Representative
Sitel
05.2013 - 04.2014
- Resolved customer complaints and issues in a timely and efficient manner as a Call Center Representative at Sitel in Las Vegas, NV
- Answered phones and responded to customer requests, including providing product and service information and placing customer orders in the computer system
- Provided individualized sales and customer service to ensure customer satisfaction and support sales goals.
Education
Associate of Science - Healthcare Technology & Systems
Ultimate Medical Academy
Tampa, FL10.2018
Diploma - Medical Assistant
Everest College
Gardena, CA09.2009
High school diploma - General Studies
Crenshaw High
Los Angeles, CA06.2005
Skills
- Data Entry
- Office Supplies and Inventory
- Schedule Management
- Shipping and Receiving Understanding
- Managing Multiple Tasks
- Team Development
- Travel Planning
- Technical Support
- Office Administration
- Appointment Scheduling
- Insurance Verification
- Patient Care and Confidentiality
- Project Management
- Staff Management
- Medical Records Management
- Staff Training
- Patient Intervention
- Case Planning and Management
- Case Notes
- Home Visits and Inspections
- Patient and Caregiver Education
Additional Information
- AWARDS , High Honors | Sep 2018 Graduated College with High Honors.
Timeline
Administrative Program Coordinator
The Cleveland Clinic
04.2023 - Current
Resident Services Coordinator
Nevada HAND Inc
10.2022 - 03.2023
Senior Case Manager
Giving Home Health Care
03.2019 - 10.2022
Surgery Scheduler
Children's Dentistry
12.2018 - 03.2019
Customer Service Representative/Technical Support
Asurion
08.2016 - 12.2018
Personalization Expert
Real Appeal
10.2015 - 08.2016
Call Center Representative
Sitel
05.2013 - 04.2014
Associate of Science - Healthcare Technology & Systems
Ultimate Medical Academy
Diploma - Medical Assistant
Everest College
High school diploma - General Studies
Crenshaw High
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