NIKKIYA PAULK
DOUGLAS
Summary
Case Manager with over a decade of extensive expertise in behavioral health, adept at crisis management and case management. Demonstrates strong organizational and time management skills, ensuring efficient client care and measurable progress. Passionate about bridging gaps between educational and mental health services to foster holistic well-being.
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
11
11
years of professional experience
Work History
Case Manager
Alapaha Circuit Drug Court
03.2025 - Current
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
Life Care Specialist
Coffee Regional Medical Center
12.2024 - 03.2025
- Coordinated with other professionals involved in providing care services to ensure continuity of care for the client.
- Stayed current on community-based resources and services useful to patients.
- Compiled information from patients and caregivers or family members to identify care concerns.
- Drafted educational brochures and informative newsletters for patients and staff.
- Attended workshops and seminars related to advances in healthcare delivery systems.
- Provided educational materials to help individuals better understand their health issues.
- Provided guidance on how to access medical services, community resources, and support networks.
- Offered emotional support during difficult times by providing a safe environment for open communication.
- Facilitated referrals to specialists or other providers as needed.
- Explained policies, procedures and services to patients.
MAT Case Manager
Unison Behavioral Health
01.2023 - 11.2024
- Assisted clients in developing individualized treatment plans to meet their needs and address their substance abuse issues.
- Educated clients about the effects of substance use disorders on physical and psychological functioning.
- Conducted random drug screenings using urine tests or breathalyzers when appropriate.
- Conducted assessments of client's strengths, weaknesses, risk factors and identified appropriate interventions.
- Utilized data and experience to coordinate patient care and rehabilitation.
- Modified treatment plans to accommodate changes in clients' health or progress.
- Documented services and collected required data for evaluation.
- Advised clients regarding available resources such as housing programs, employment opportunities, and financial assistance.
- Monitored client progress towards goals set during treatment planning sessions and made necessary adjustments accordingly.
- Tracked patient or client care and followed through to provide service effectiveness.
- Facilitated group counseling sessions that focused on relapse prevention techniques.
- Participated in continuing education courses related to addiction recovery topics.
- Attended weekly staff meetings to discuss clinical cases, review best practices, and develop strategies for providing optimal care for clients.
- Offered motivational interviewing techniques designed to increase motivation among individuals struggling with substance use disorders.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Behavioral Health Provider
Unison Behavioral Health
08.2021 - 01.2023
- Assessed patient needs, developed individualized treatment plans, and monitored progress.
- Documented all interactions with patients accurately in electronic medical records system.
- Participated in interdisciplinary team meetings to discuss treatment plans and progress towards goals.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Led group sessions on coping skills and teamwork, enhancing participants' self-esteem
- Coordinated school-to-facility transportation, ensuring timely access to group sessions
- Supported community initiatives in schools, fostering a collaborative environment
- Implemented strategies for impulse control, resulting in measurable behavioral improvements
- Facilitated community support in schools, bridging the gap between educational and mental health services to promote holistic student well-being
Client Support Aide
UNISON BEHAVIORAL HEALTH GROUP
04.2017 - 08.2022
- Assisted in meal prep and medication dispensing if needed.
- Assisted in implementing Individual Education Plans.
- Maintained confidentiality of sensitive information and documents.
- Supported clients in daily activities, enhancing independence and quality of life
- Facilitated client appointments and errands, ensuring timely and efficient service
- Improved client satisfaction through attentive care and personalized support
Sales Associate
rue21
04.2016 - 09.2016
- Delivered exceptional customer service, driving sales and fostering brand loyalty
- Consistently met targets and contributed to team success
- Managed inventory with precision, ensuring product availability and minimizing losses
- Maintained an organized sales floor to enhance shopping experience
PCA
Tender Care, Inc.
01.2016 - 04.2016
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Responded to bell or light signal calls to assist patients with needs.
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
- Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Reminded patients to take prescribed medications or nutritional supplements.
- Prepared patient chart for admission and compiled appropriate paperwork.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.
Wax Dresser
PCC Airfoils
06.2014 - 08.2015
- Inspected and corrected wax parts for defects, ensuring quality standards
- Trained new hires in wax dressing techniques, enhancing team efficiency
- Utilized precision in applying colored wax to maintain structural integrity
- Removed imperfections from wax parts, contributing to smooth production flow
Education
Bachelor of Science - Social Work
Capella University
12-2026
ASSOCIATE'S DEGREE - HEALTH AND HUMAN SERVICES
Ultimate Medical Academy-Tampa
Clearwater, Florida02-2022
HS DIPLOMA -
Coffee County High School
Douglas, GA01.2013
Skills
- Case Management
- Behavioral Health
- Crisis Management
- Group Counseling
- Individual Counseling
- Discharge Planning
- Time Management
- Organizational Skills
- Communication Skills
- Computer Skills
- Data Entry
- Customer Service
- Sales
- Conflict Resolution
- Empathy Training
- Advocacy Skills
- Stress Management
- Motivational Interviewing
- Active listening skills
- Care coordination
- Behavioral support
- Therapeutic techniques
- Care planning
- Problem-solving
- Client advocacy
- Patient support
- Case needs assessment
Additionalinformation - Militaryservice
Army National Guard, E-2, United States, 07/16, 12/16
Timeline
Case Manager
Alapaha Circuit Drug Court
03.2025 - Current
Life Care Specialist
Coffee Regional Medical Center
12.2024 - 03.2025
MAT Case Manager
Unison Behavioral Health
01.2023 - 11.2024
Behavioral Health Provider
Unison Behavioral Health
08.2021 - 01.2023
Client Support Aide
UNISON BEHAVIORAL HEALTH GROUP
04.2017 - 08.2022
Sales Associate
rue21
04.2016 - 09.2016
PCA
Tender Care, Inc.
01.2016 - 04.2016
Wax Dresser
PCC Airfoils
06.2014 - 08.2015
ASSOCIATE'S DEGREE - HEALTH AND HUMAN SERVICES
Ultimate Medical Academy-Tampa
HS DIPLOMA -
Coffee County High School
Bachelor of Science - Social Work
Capella University
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