Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
OfficeManager

Nikko Isham

Harrisburg,NC

Summary

Clinical IT specialist and information technology graduate with 5+ years of hands-on experience.
Certified AWS Developer and Cloud Practitioner. Moderate experience coding/developing in Java. Tackled over 500+ complex software related issues and worked on 30+ projects with teams. Experienced with software debugging, software migration, platform integration, and networking. Knowledge on various concepts such as object-orientation, LDAP, cloud computing concepts, and virtualization. Exceptional at being detail-orientated, punctual, analytical, a critical-thinker, and a team player.

Overview

5
5

Years of Professional Experience

6
6

Certifications

Work History

Clinical IT Specialist

Life Systems International
Charlotte, NC
01.2023 - Current
  • Remotely assist medical facilities with cardiopulmonary software and hardware related issues.
  • Perform various tasks including client migrations, software installation, LDAP integration, peripheral device installation, software updates, software testing, database backup and recovery.
  • Rectified software performance issues through various debugging methods.
  • Leverage Zendesk as our CRM and ticketing software.
  • Utilize QuickBooks for developing sales orders and quotes.
  • Worked alongside the medical facilities IT department, biomed, and clinical staff on a multitude of projects.

Tier 4 Technical Support Advisor

CPI Security Systems Inc.
Charlotte, NC
02.2021 - 01.2023
  • Provided security and automation solutions to home owners and businesses.
  • Remotely performed a multitude of tasks involving CCTV camera install and configuration, access control, and communication testing.
  • Utilized Salesforce as a CRM software and case management platform.
  • Educated various clients on our security systems and the CPI Security inTouch app.

IT Systems Administrator

Halion Technologies
Concord, NC
11.2019 - 05.2020
  • Provided help desk and network support to our clients.
  • Engaged in network infrastructure and provided cyber security solutions.
  • Utilized Keeper Security as our secrets and encryption management software.
  • Worked with various third-party vendors to collaborate on tackling complex technology issues.

Education

Associate of Applied Science - Information Technology

Central Piedmont Community College
Charlotte, NC
12-2020

High School Diploma -

Cato Middle College High School
Charlotte, NC
12-2020

Skills

Hands-On Experience

  • AWS Certified
  • VMWare Certified
  • Java Programming Language
  • Object-Oriented Programming (OOP)
  • GUI Development
  • Version Control
  • Data Analysis
  • Exception Handling
  • SQL Query Language
  • Software Testing
  • IT Security Best Practices
  • Software Migration
  • Application Debugging
  • Data Backup and Recovery
  • Computer Hardware Repair

Tools and Frameworks

  • Apache NetBeans IDE
  • Eclipse IDE
  • Atom IDE
  • JavaFX
  • Java Swing
  • SQLite
  • Zendesk
  • Salesforce
  • LDAP
  • Microsoft Office
  • Microsoft Outlook
  • Microsoft Teams
  • SecureLink

Certification

  • AWS Certified Developer - Associate
  • AWS Certified Cloud Practitioner
  • Udemy Certificate of Completion: JAVA Programming - Beginner to Master
  • VMWare Certified Associate - Digital Business Transformation
  • VMWare vSphere 6.5 Foundations
  • ACT WorkKeys - Gold Level Certification

Timeline

Clinical IT Specialist

Life Systems International
01.2023 - Current

Tier 4 Technical Support Advisor

CPI Security Systems Inc.
02.2021 - 01.2023

IT Systems Administrator

Halion Technologies
11.2019 - 05.2020

Associate of Applied Science - Information Technology

Central Piedmont Community College

High School Diploma -

Cato Middle College High School

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