Nikko Jones
Charlotte,NC
Summary
Highly detail-oriented individual, well-versed in anti-money laundering protocols and risk assessment. Strong analytical skills, critical thinking, and attention to detail. Proven ability to navigate regulatory environments and implement effective strategies for fraud prevention and regulatory adherence.
Overview
9
9
years of professional experience
Work History
Senior Customer Service Specialist
Bank of America
08.2022 - Current
- Consistently achieved personal performance targets while actively contributing to the success of the broader team.
- Handled sensitive customer data responsibly, adhering strictly to privacy regulations and safeguarding confidential information from unauthorized access or disclosure.
- Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
- Met customer call guidelines for service levels, handle time and productivity.
Loan Process Associate
Better Mortgage
09.2021 - 03.2022
- Facilitated smooth closing processes by coordinating effectively between borrowers, lenders, and escrow agents.
- Managed a diverse pipeline of loans, prioritizing tasks efficiently to meet strict deadlines while maintaining high-quality work standards.
- Navigated challenging situations calmly and professionally when faced with tight deadlines or unforeseen obstacles during loan completion stages.
- Mitigated potential risks through diligent monitoring of changing interest rates and market trends that could impact borrower''s ability to repay their loans successfully.
Service Manager
Wells Fargo
06.2019 - 09.2021
- Met with customers to discuss service needs and offer available solutions.
- Analyzed service reports to identify areas of improvement.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Lead Teller
Wells Fargo
08.2016 - 07.2019
- Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Enforced compliance with bank regulations and policies to reduce financial risks.
Education
Broadcast Communication Tech Certification -
Carolina School of Broadcasting
Charlotte, NC12-2015
Skills
- Enhanced due diligence
- Suspicious activity reports
- Microsoft office
- Banking regulations
- Excel proficiency
- Customer service
Timeline
Senior Customer Service Specialist
Bank of America
08.2022 - Current
Loan Process Associate
Better Mortgage
09.2021 - 03.2022
Service Manager
Wells Fargo
06.2019 - 09.2021
Lead Teller
Wells Fargo
08.2016 - 07.2019
Broadcast Communication Tech Certification -
Carolina School of Broadcasting
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