NIKKO BOY U. AZURA
Chicago,IL
Summary
Motivated and results-driven professional seeking a managerial position where I can leverage my skills in team building, leadership, problem-solving, and customer relations to drive company success. Dedicated to fostering employee engagement and optimizing performance through training and effective communication. With a strong background in operations management, customer service, and accounting, I aim to contribute to the success of a dynamic organization by utilizing my leadership, problem-solving, and organizational skills.
Overview
6
6
years of professional experience
Work History
Front Office Manager
Silversmith Hotel
03.2023 - Current
- Oversaw the daily operations of the front desk, ensuring smooth check-in/check-out processes and providing excellent customer service.
- Managed a team of front desk agents, including hiring, training, and scheduling.
- Developed and implemented standard operating procedures (SOPs) to enhance efficiency and consistency.
- Monitored guest satisfaction and addressed any concerns or issues in a timely and professional manner.
- Collaborated with other departments to ensure seamless coordination and delivery of services.
- Implemented strategies to optimize room occupancy and revenue, including upselling techniques and promotional activities.
- Conducted regular staff meetings to communicate updates, provide training, and foster team cohesion.
- Maintained accurate records of reservations, guest interactions, and financial transactions.
- Managed the budget for the front desk department, ensuring effective cost control and resource allocation.
Accounting Staff
Claridge House
12.2022 - 04.2023
- Managed general cost accounting and prepared monthly financial statements.
- Maintained the general ledger and reconciled accounts, ensuring accuracy and compliance.
- Processed payments, accrued expenses, and conducted financial reporting.
- Balanced and deposited daily revenue, handled data entry, and prepared financial reports.
- Supported the organization in maintaining financial records and ensuring smooth operations.
Operations Manager
Claridge House
03.2022 - 12.2022
- Oversaw the front desk and housekeeping departments, implementing strategies to improve performance and customer service.
- Managed employee hiring, training, and performance evaluations, fostering a positive work environment.
- Developed and implemented standard operating procedures (SOP) to ensure efficient task execution.
- Monitored accounts payable and accounts receivable, ensuring accurate financial management.
- Recognized and rewarded employees for meeting performance goals, enhancing department morale.
- Addressed guest reviews and complaints, providing prompt and satisfactory resolutions.
- Coordinated activities between the front office, housekeeping, and engineering departments.
- Implemented best practices to improve customer reviews on platforms such as TripAdvisor and Google.
Front Office Supervisor
Kinzie Hotel
07.2020 - 03.2022
- Provided exceptional guest service, resulting in high customer satisfaction and positive reviews.
- Managed front desk operations, including registration, room assignments, and payment processing.
- Oversaw nightly audits and ensured accurate account balancing.
- Trained and supervised employees, optimizing performance and maintaining a cohesive team.
- Handled guest inquiries, feedback, and complaints promptly and effectively.
- Coordinated with housekeeping and engineering departments as needed.
- Assisted with concierge tasks, such as arranging reservations and activities.
Front Desk Office
Trump International Hotel & Tower
06.2019 - 03.2020
- Maintained an organized work environment, consistently exceeding guest and staff satisfaction.
- Managed front desk activities, including guest registration, room assignments, and payment processing.
- Provided excellent customer service and addressed guest requests and concerns.
- Ensured compliance with luxury hotel standards and maintained a high level of professionalism.
Room Attendant
Trump International Hotel & Tower
- Experienced housekeeping supervisor with proven quality services
- Skilled in daily cleaning and responding to customer needs
- Supervised maintained five star and five diamond hotel standards.
Receptionist/Restaurant Host
The Kitchen Bistro & Chicago Cut Steakhouse
11.2017 - 01.2019
- Room Attendant Trump International Hotel & Tower, Chicago, IL
- Supervised daily cleaning activities, maintaining five-star hotel standards.
- Responded to customer needs and ensured guest satisfaction.
- Supported housekeeping operations and upheld exceptional cleanliness standards.
Education
Associate of Applied Science - Nursing
Chicago-Malcolm X College
Chicago, IL01.2025
Bachelor of Science - Hotel And Tourism Management
Eastern Samar State University
Philippines03.2016
Skills
- Strong leadership abilities with a focus on team building, motivation, and employee development
- Analytical problem solver with the ability to make independent decisions and exercise sound judgment
- Excellent customer relations aptitude, emphasizing relationship-building and delivering exceptional service
- Proficient in utilizing training, monitoring, and morale-building techniques to enhance employee engagement and performance
- Strong communication skills, both written and verbal, with the ability to articulate ideas effectively
- SMS Host
- PMS Oracle System, Hotel Opera System, ProfitSword
- Microsoft Office; Word, Excel, PowerPoint, Outlook
- Sales, Payroll
- Policy and Procedure Implementation
- High-Pressure Environments
- Project Management
- Oracle Database Management
- Contract Review and Recommendations
- Staff Training
- Workflow Planning
- Staff Management
- Financial and Cash Flow Analyses
- Recruiting and Hiring
- Operation Monitoring
- Employee Motivation
- Schedule Oversight
- Customer Relationship Management
- Business Administration
- New Product Introduction Strategies
- Social Media Marketing
- Budgeting and Cost Control
- Operations Oversight
- Client Relations
- Microsoft Office Expertise
- Employee Relations
- Team Leadership
- Quality Assurance and Control
- Management Training
- Leadership
- Sales
- Management
- Superb Time Management Skills
- Process Improvement Strategies
- Systems Implementations
- Inventory Control
- Goal Attainment
- Invoice Processing
- Expense Reports
- Planning and Implementation
Languages
Tagalog
English
Timeline
Front Office Manager
Silversmith Hotel
03.2023 - Current
Accounting Staff
Claridge House
12.2022 - 04.2023
Operations Manager
Claridge House
03.2022 - 12.2022
Front Office Supervisor
Kinzie Hotel
07.2020 - 03.2022
Front Desk Office
Trump International Hotel & Tower
06.2019 - 03.2020
Receptionist/Restaurant Host
The Kitchen Bistro & Chicago Cut Steakhouse
11.2017 - 01.2019
Room Attendant
Trump International Hotel & Tower
Associate of Applied Science - Nursing
Chicago-Malcolm X College
Bachelor of Science - Hotel And Tourism Management
Eastern Samar State University
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