Hi, I’m
Nikkole Hardy
Summary
I’m a versatile and results-driven professional with expertise in dispatch operations, customer service, and technical support. From coordinating high-pressure workflows to developing and managing 26+ WordPress websites, I bring a unique blend of people-focused service and technical know-how.
With a proven ability to manage teams, resolve real-time challenges, and streamline operations, I excel at keeping things running smoothly in fast-paced environments. My strengths—clear communication, critical thinking, and a solutions-oriented mindset—consistently drive positive outcomes for customers and teams alike.
I’m passionate about continuous learning and growth, holding certifications in software development (Justice Through Code, Columbia University) and full-stack development (MERN stack). Whether optimizing processes, mentoring teammates, or troubleshooting under pressure, I take pride in delivering excellence every step of the way.
Let’s connect—I’m always open to sharing ideas and exploring opportunities to collaborate.
Work History
Beeson Mechanical Service
Dispatcher
07.2024 - Current
Job overview
- Monitored real-time job progress, ensuring timely responses to customer inquiries and issues.
- Utilized scheduling software to manage appointments and streamline workflow efficiencies.
- Analyzed dispatch performance metrics to identify areas for process enhancement and service improvements.
- Managed emergency calls effectively, prioritizing urgent requests while maintaining operational flow.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
Meijer
Grocery Clerk
12.2023 - 06.2024
Job overview
- Managed inventory levels to ensure product availability and minimize stockouts.
- Trained new staff on store operations, customer service standards, and safety protocols.
- Assisted customers with inquiries, providing exceptional service and fostering loyalty.
- Organized merchandise displays to enhance product visibility and drive sales initiatives.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Collaborated with team members to meet daily objectives and maintain smooth store operations.
- Demonstrated flexibility in work schedule by covering shifts or assisting with additional tasks as needed, contributing to a cohesive team dynamic.
Yorklyn Civic Design
Software Developer & IT Management Associate
03.2022 - 06.2024
Job overview
- Responsible for developing and managing 26 + WordPress websites and ensuring that all the features of the website are working correctly.
- Possess a strong understanding of both the WordPress codebase and the overall web development process.
- Establish and guide website architecture so that sites are attractive and user-friendly.
- Responsible for WordPress training as well as troubleshooting and resolving website problems for clients and co-workers.
- Research and collect data to complete incoming work tickets.
- Collaborated with cross-functional teams to design user-centric software solutions.
- Optimized application performance through rigorous analysis and targeted enhancements.
Banyan Labs LLC
Junior Software Developer
09.2020 - 02.2022
Job overview
- Developed and maintained web applications using JavaScript, HTML, and CSS.
- Mentored junior developers to improve their technical skills, fostering a culture of continuous learning within the team.
- Consistently met project milestones while maintaining rigorous quality control standards throughout all stages of the development life cycle.
- Achieved faster development cycles using Agile methodologies, including Scrum processes.
- Participated in regular code sprints, contributing to rapid development and iteration of software products.
- Optimized application performance by conducting regular code reviews and refactoring when necessary.
- Continuously learned new technologies and became a Certified Scrum master.
- Implemented automated testing frameworks, increasing code reliability and reducing regression errors significantly.
- Managed software deployment processes, coordinating with operations to ensure seamless integration into production environments.
Arizona Department of Corrections
Technical Support Representative
01.2019 - 09.2020
Job overview
- Maintained detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with technical staff and clients to establish goals and objectives for system improvements and upgrades.
- Developed troubleshooting documentation, streamlining problem-solving processes for future reference.
- Analyzed user feedback to identify recurring issues, driving targeted improvements in support processes.
Arizona Department of Corrections
Highway Maintenance Worker - ADOT
10.2018 - 01.2019
Job overview
- Supported community and parks beautification initiatives, ensuring the successful delivery of necessary equipment and materials for pavement and landscape preservation and assisting with roadside restoration efforts.
- Upheld community safety and compliance standards, aiding in the removal of dangerous limbs and downed trees after large storm systems and installing irrigation systems.
- Maintained and operated equipment for all ADOT initiatives including motorized vehicles and tools.
- Inspected roadway conditions regularly, identifying areas needing repairs or enhancements for improved safety.
- Developed efficient workflows for material usage, optimizing resources while maintaining project quality standards.
- Promoted a safe working environment by adhering to established safety protocols and procedures during daily tasks.
Daffy's Wacky Cleaning Services
Professional House Cleaner
02.2017 - 10.2018
Job overview
- Conducted regular inventory assessments to manage supplies and minimize costs effectively.
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Ensured completion of all assigned tasks within allotted timeframes, demonstrating effective time-management skills.
- Increased client retention rate through consistent attention to detail and thoroughness in all tasks performed.
- Resolved client concerns promptly, enhancing overall service reputation and client retention.
- Implemented quality control measures to maintain consistency across all cleaning assignments.
- Developed efficient cleaning schedules to optimize workflow and resource allocation.
Avi Resort & Casino
Sales Associate
02.2016 - 09.2017
Job overview
- Assisted customers with product selection, enhancing overall shopping experience.
- Processed transactions accurately and efficiently, ensuring customer satisfaction.
- Developed in-depth knowledge of casino offerings to provide tailored recommendations.
- Collaborated with team members to maintain organized sales floor and inventory levels.
- Implemented promotional displays to increase product visibility and engagement.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Conducted regular inventory audits to ensure stock accuracy and minimize loss.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Colorado Belle Hotel & Casino
Hostess / Cashier
01.2014 - 02.2016
Job overview
- Greeted and seated guests efficiently, ensuring optimal flow within dining areas.
- Managed reservation system to maximize seating capacity and minimize wait times.
- Coordinated with kitchen and service staff to enhance guest experience and service quality.
- Monitored dining atmosphere, adjusting lighting and music for guest comfort and satisfaction.
- Implemented process improvements that streamlined seating arrangements, enhancing operational efficiency.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Completed daily side work and opening and closing duties without fail.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Avi Resort & Casino
Casino Cage Cashier
03.2012 - 10.2014
Job overview
- Processed cash transactions efficiently, ensuring accuracy and compliance with internal controls.
- Reconciled daily cash drawers, verifying funds against transaction records to maintain financial integrity.
- Collaborated with security teams to monitor gaming activities and prevent fraudulent transactions.
- Quickly and accurately counted drawers at start and end of each shift.
- Completed routine audits as requested by management, validating the accuracy of records kept on file for future reference purposes.
- Maintained a secure work environment by adhering to strict company policies and regulations regarding cash handling and transaction documentation.
- Processed large-volume transactions for high rollers, ensuring confidentiality and adherence to appropriate protocols.
- Improved overall efficiency within the cage by proactively identifying areas for process improvement and proposing solutions to management.
Ross Dress For Less
Sales Associate
09.2013 - 06.2014
Job overview
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
The Home Depot
Head Cashier
06.2009 - 09.2012
Job overview
- Supervised daily cash handling and reconciliation processes for accuracy and efficiency.
- Trained and mentored new cashiers on operational procedures and customer service best practices.
- Managed scheduling and staffing to ensure optimal coverage during peak hours.
- Implemented inventory control measures to minimize discrepancies in cash drawer balances.
- Conducted regular audits of cash registers to uphold compliance with company policies.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
Mohave High School Bullhead City, AZ
High School Diploma
05-2008
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Stress tolerance
- Time management
- Customer relations
- Dispatch software
- Dispatching procedures
- Dispatch coordination
- Prioritizing calls
- Work order management
Certification
Justice Through Code – Full Stack Development Certification
Columbia University – New York City
Completed: Fall 2022
- Focused on Python , Django , and backend development
- Built and deployed full-stack applications using PostgreSQL , REST APIs, and Agile practices
Full Stack Development Certification
Persevere Now / Free Code Camp
January 2020 – September 2020
- Completed project-based training in the MERN stack (MongoDB, Express, React, Node.js)
- Developed full-stack web apps with JavaScript , APIs , and Git/GitHub version control
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Timeline
Dispatcher
Beeson Mechanical Service
07.2024 - Current
Grocery Clerk
Meijer
12.2023 - 06.2024
Software Developer & IT Management Associate
Yorklyn Civic Design
03.2022 - 06.2024
Junior Software Developer
Banyan Labs LLC
09.2020 - 02.2022
Technical Support Representative
Arizona Department of Corrections
01.2019 - 09.2020
Highway Maintenance Worker - ADOT
Arizona Department of Corrections
10.2018 - 01.2019
Professional House Cleaner
Daffy's Wacky Cleaning Services
02.2017 - 10.2018
Sales Associate
Avi Resort & Casino
02.2016 - 09.2017
Hostess / Cashier
Colorado Belle Hotel & Casino
01.2014 - 02.2016
Sales Associate
Ross Dress For Less
09.2013 - 06.2014
Casino Cage Cashier
Avi Resort & Casino
03.2012 - 10.2014
Head Cashier
The Home Depot
06.2009 - 09.2012
Mohave High School
High School Diploma
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