NIKKOLE LAU SIN YING
Annerley,Australia
Summary
MBA degree and 10+ years of high-pressure aviation operations experience as a Flight Operations Officer. Proven expertise in process optimization, regulatory compliance, real-time decision-making, and cross-functional coordination under strict deadlines. Skilled in translating complex operational needs into clear requirements, stakeholder management, and data-driven solutions.
Operational excellence + business strategy. Turned aviation safety and efficiency expertise into strong requirements gathering, process redesign, and data analysis skills. Seeking to deliver the same precision that keeps planes in the air to business decisions on the ground.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Barista/ All Rounder
Le Bon Choix
Brisbane, QLD
05.2025 - Current
- Prepared and served high-quality beverages, ensuring customer satisfaction and repeat business.
- Maintained cleanliness and organization of workstations, adhering to safety and sanitation standards.
- Trained new baristas on beverage preparation techniques and customer service skills.
- Assisted in inventory management, tracking supplies to minimize waste and reduce costs.
- Collaborated with team members to create a welcoming atmosphere that enhanced customer experience.
- Resolved customer complaints promptly, enhancing brand loyalty through exceptional service recovery efforts.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
All-rounder
Ivy and Lark, Chermside
Chermside
11.2024 - Current
- - Preparing and serving food and drinks.
- - Taking orders from customers, and advising on daily specials or allergens.
- - Operating a point-of-sale terminal and EFTPOS machine.
- - Cash handling and banking.
- - Preparing coffees and taking on some barista duties.
- - Cleaning coffee grinders, coffee machines, blenders and equipment.
- - Clearing up used dishes and cutlery from tables and wiping them down, ready to reset.
- - Refilling drink fridges and snack displays.
- - Cleaning and maintaining service area to food safety standards.
All-rounder
Espresso Garage, Southbank
Southbank
06.2024 - 11.2024
- - Greet and assist customers in a friendly and professional manner.
- - Excellent customer service skills.
- - Handle cash and credit card transactions accurately.
- - Preparing coffees and taking on some barista duties.
- - Maintaining good personal and food hygiene standards.
Flight Operations Officer
Aegle Aviation Limited, Hong Kong
Hong Kong
10.2022 - 02.2024
- Coordinate and organize a successful trip for our customers by arranging ground handling, flight permits, transportation, accommodations, catering, airport slots and other related regulatory requirements.
- Coordinated flight schedules to optimize resource allocation and operational efficiency.
- Monitored real-time flight data to ensure compliance with safety regulations and standards.
- Led initiatives to streamline workflow processes, resulting in improved response times and service delivery.
- Collaborated effectively with other departments such as maintenance, catering services, passenger handling units for seamless flight preparations.
Operations Coordinator
Universal Weather and Aviation, Hong Kong
Hong Kong
02.2022 - 09.2022
- Responding to clients instantly to arrange trip requests and inquiries.
- Arranging trip ground handling and monitoring flight movement.
- Streamlined communication between departments to enhance operational efficiency and service delivery.
- Dealing with authorities and ensuring flights complied with regulations.
- Identifying efficient flight routes to clients with solid Flight Plan knowledge.
- Managing inquiries or complaints via email or telephone.
Flight Planning Officer III
Jardine Aviation Services Ltd, Hong Kong
Hong Kong
11.2011 - 11.2021
- Provide accurate flight plan documents to the flight crew.
- Prepare daily flight reports and flight movement to airlines.
- Manage airline's enquiries through telephone and email correspondence.
- Coordinated cross-departmental teams to streamline project workflows and improve service delivery timelines.
- Implemented process improvements that reduced turnaround times for key operational tasks by fostering collaboration among teams.
Education
MBA And Master in Public Health -
Torrens University
Brisbane12.2025
Certificate - Australian Private Pilot Licence
HKU Space
Hong Kong01.2019
Aircraft Dispatcher Course -
Vaughn College of Aeronautics And Technology
New York City07-2018
BSc (Hons) - Aviation Management
City University of Hong Kong
Hong Kong01.2011
Skills
- Problem resolution
- Time management skills
- Team collaboration
- Communications
- Microsoft Office Suite
- KPI tracking
- Systems analysis
- Quick learner
- Customer Service
- Forecasting and planning
- Needs assessments
- Customer targeting
Visa Status
Temporary Graduate (subclass 485) valid until 20Jan2031
Accomplishments
FAA dispatcher license
AVAILABILITY
- Available to start immediately
- Open to full-time, part-time or casual positions
- Flexible schedule with the ability to work on weekdays and weekends as need
Certification
QLD Full licence
LANGUAGES
English
Cantonese
Mandarin
Timeline
Barista/ All Rounder
Le Bon Choix
05.2025 - Current
All-rounder
Ivy and Lark, Chermside
11.2024 - Current
All-rounder
Espresso Garage, Southbank
06.2024 - 11.2024
Flight Operations Officer
Aegle Aviation Limited, Hong Kong
10.2022 - 02.2024
Operations Coordinator
Universal Weather and Aviation, Hong Kong
02.2022 - 09.2022
Flight Planning Officer III
Jardine Aviation Services Ltd, Hong Kong
11.2011 - 11.2021
BSc (Hons) - Aviation Management
City University of Hong Kong
MBA And Master in Public Health -
Torrens University
Certificate - Australian Private Pilot Licence
HKU Space
Aircraft Dispatcher Course -
Vaughn College of Aeronautics And Technology