DOMINIQUE ANDRADE
Las Vegas,NV
Summary
Dedicated mortgage lending professional prepared for demands of mortgage loan coordination roles. Proven ability to manage loan applications and navigate regulatory landscapes effectively. Collaborative team player focused on achieving results while adapting to changing needs, showcasing strong organizational and analytical skills.
Overview
16
16
years of professional experience
Work History
Mortgage Loan Coordinator
Guaranteed Rate
11.2024 - 03.2025
- Provided ongoing support for clients throughout the loan application process, addressing concerns promptly to maintain satisfaction levels.
- Ensured strict adherence to federal lending guidelines while processing mortgage applications for a diverse clientele.
- Improved customer satisfaction rates with timely and accurate loan application updates.
- Worked proactively to identify potential roadblocks in the mortgage approval process, providing alternative solutions when necessary.
Operations Sales Support Analyst
Toyota Financial Savings Bank
01.2023 - 10.2024
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions.
- Resolved discrepancies concerning customers' accounts, improving client satisfaction.
- Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
- Trained new hires on office procedures and policies.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Broker- Loan Processor
Pro1 Processing LLC
01.2022 - 01.2023
- Supported loan officiant, brokers and underwriter teams by ensuring timely, judicious and accurate whole sale loan processing
- Completed closing process by collaborating with attorneys, title companies and government clerks.
- Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
- Proficient with Encompass, Calyx Point, Lending Pad and similar CRM's
Lead Loan Coordinator
Guaranteed Rate
09.2020 - 01.2022
- Handled pipeline 50 files, closing 25- 30 files a month (Purchase and Refinance)
- Processed FHA, FHA Streamline, VA, VA IRRRLS, Jumbo, Conventional Loans
- Interfaced with borrowers to obtain needed items and prepare applications for underwriting review.
- Responsible for LO Assistants & Closing Coordinators
- Delivered high levels of customer service to facilitate smooth processes.
Mortgage Loan Processor
Pinnacle Lending Group
04.2017 - 09.2020
- Perform a thorough review and analysis of borrower's credit, employment, and assets as required by the particular loan program before submitting for initial underwriting for W2 or Self Employed borrowers
- Managed all conditions requested from underwriting; worked closely with Borrower and LO's Assistant to submit back for final approval
- Ordered Third party requests: VOE, MI, HOI, Title package
Junior Loan Processor
OnQ Financial
02.2015 - 04.2017
- Running credit reports, supplements, credit explanation letters, & analyzing borrower's creditworthiness
- Order Tax Returns, Assets, Ran Data Verify, property profiles, cleared all alerts, requested HOI quotes, MI, flood certifications
- Order VOE, and match accuracy against W2s or Paystubs
- Request Title lender package, reviewed for correct names, search for any liens, or any other issue to be corrected
- Ordered VA appraisals & Pulled COE from portal; Pulled FHA Case assignments and Appraisal Logging
- Emailed Needs list to customer and crossed referenced when documents came back before uploading to files.
Supervisor- Employment & Training Dept.
DWSS
02.2009 - 01.2015
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
- Communicated with legal services providers, social services agencies and local judicial systems regarding cases
- Conducted assessments to obtain information for participant-centered plan of care as Case Manager
- Coordinated support services
- Recruited, interviewed and hired volunteers and staff.
Education
Bachelor of Science - Psychology
Kensington University
Skills
- Team Leadership Experience
- Proficient in Spanish Language
- Proficient in CRM Systems
- Risk Evaluation Skills
- Problem-Solving Skills
- Responsive to New Challenges
- Loan Processing Expertise
- Quality Management Processes
Timeline
Mortgage Loan Coordinator
Guaranteed Rate
11.2024 - 03.2025
Operations Sales Support Analyst
Toyota Financial Savings Bank
01.2023 - 10.2024
Broker- Loan Processor
Pro1 Processing LLC
01.2022 - 01.2023
Lead Loan Coordinator
Guaranteed Rate
09.2020 - 01.2022
Mortgage Loan Processor
Pinnacle Lending Group
04.2017 - 09.2020
Junior Loan Processor
OnQ Financial
02.2015 - 04.2017
Supervisor- Employment & Training Dept.
DWSS
02.2009 - 01.2015
Bachelor of Science - Psychology
Kensington University
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