Nicole Vellon
Lackawanna,NY
Summary
- Ability to work in teams or alone
- Excellent customer service
- Ability to speak English and Spanish
- Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
- Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
BestSelf Behavioral Health @ Ontrack
Buffalo, NY
06.2022 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Monitored security cameras in the lobby area to ensure safety of employees and guests.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Assisted with special projects assigned by management when required.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated and recorded customer or client information to maintain accounts.
- Sorted incoming mail and directed to correct personnel each day.
Customer Service Representative
BestSelf Behavioral Health
Orchard Park, NY
11.2021 - 06.2022
- Scheduled appointments for clients, customers, and other visitors.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Assisted with onboarding of new employees by providing orientation information and support.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Provided administrative support to various departments, assisting with document preparation and data entry.
Production Line Worker
Povinelli Cutlery
Cheektowaga, NY
03.2021 - 10.2021
- Assembled components to produce finished products.
- Maintained production machines and equipment.
- Operated machinery according to safety regulations.
- Followed written instructions for assembly of parts.
- Performed quality control checks on assembled items.
- Monitored production output and adjusted accordingly.
- Reported any malfunctions or breakdowns in the production process to supervisors immediately.
- Stored, labeled and organized all necessary tools and supplies needed for production line operations.
- Used hand tools, power tools and other equipment to assemble components.
- Cleaned work areas regularly to ensure a safe working environment.
- Restocked inventory shelves when necessary.
- Adhered to strict safety guidelines while operating machinery.
- Maintained accurate records of all tasks performed on the production line.
- Collaborated with team members to meet daily production goals.
- Communicated effectively with supervisors regarding any changes or updates related to the production process.
- Ensured all products were packaged correctly before shipping out.
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Used established assembly instructions to complete jobs.
Education
Theological Bible Studies
Theological Bible Institute
Buffalo, NY06-2020
High School Diploma -
Lackawanna High School
Lackawanna, NY06-2018
Skills
- Scheduling
- Customer/Client relations
- Office supply inventory control
- Data inputting
- Positive and professional
- Greeting and seating clients
- Multi-line telephone systems
- Front desk operations
- Windows
- PowerPoint
- Word
- Excel
- Cerner Millennium Software
- Cerner Anasazi Software
- Microsoft Teams
- Mend Family
- Learns new software applications quickly
- Speak and write in Spanish
- Staff training
- Schedule management and organization
- MAS/Ordering Bus Passes/Scheduling Transportation
- HealthElink
Languages
Spanish
Professional
Volunteer
- Assemble of Christian Churches, Children's Director 2019
- Pentecostal Missionary Church, Youth Secretary 2023
Affiliations
- Erie County Fair Marching Band Trumpet Performer, 2014-2018
References
References available upon request.
Timeline
Customer Service Representative
BestSelf Behavioral Health @ Ontrack
06.2022 - Current
Customer Service Representative
BestSelf Behavioral Health
11.2021 - 06.2022
Production Line Worker
Povinelli Cutlery
03.2021 - 10.2021
Theological Bible Studies
Theological Bible Institute
High School Diploma -
Lackawanna High School
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