Niklas O’Dette
Mcdonough ,GA
Summary
My name is Niklas O’Dette. I’m a 21-year-old who grew up in North Carolina. I have a Type A personality — organized, reliable, and detail-oriented, especially when it comes to scheduling and daily responsibilities. While I take my work seriously and thrive in structured environments, I also value balance and enjoy relaxing on weekends by spending quality time with my family.
I’m a dedicated and driven customer service professional with over 3 years of experience in a fast-paced, customer-focused environment. I started at entry level at 18 and quickly advanced to Assistant Manager by age 20 due to my strong work ethic, punctuality, and natural leadership. I’m known for building lasting relationships with customers, creating positive experiences, and consistently exceeding sales goals through excellent communication and a patient, understanding approach.
I truly enjoy the customer service aspect of the job and find the greatest satisfaction in making others feel heard, respected, and cared for. Along the way, I’ve developed strong managerial and interpersonal skills by mentoring newer team members, building genuine friendships with coworkers, and stepping into a leadership role with ease. I naturally assumed assistant manager responsibilities such as answering high-level questions, managing inventory, organizing schedules, and balancing daily workloads, all while keeping morale high and the team running smoothly. I’m passionate about expanding into the sales field and continuing to grow professionally in roles that value connection, performance, and service excellence.
Overview
4
4
years of professional experience
Work History
Hood Technician
Express Oil Change & Tire Engineers
07.2021 - Current
- Performed preventative maintenance on vehicles, resulting in reduced long-term costs for clients and improved vehicle reliability.
- Assisted management in inventory control efforts, tracking parts usage and promptly reporting shortages or discrepancies as necessary.
- Continually sought out opportunities for professional development within the automotive industry, staying abreast of emerging trends and technologies in order to better serve clients.
- Contributed to team success by assisting fellow technicians with challenging repairs or diagnostics when needed.
- Skillfully utilized diagnostic tools to accurately identify automotive system issues and recommend appropriate solutions.
- Supported customer loyalty initiatives by offering personalized recommendations based on individual driving habits and vehicle requirements.
- Demonstrated strong attention to detail while performing fluid checks, filter replacements, belt adjustments, and other routine tasks under the hood.
- Ensured accurate record-keeping by thoroughly documenting all services performed on each vehicle as per company guidelines.
- Aided in business growth through positive word-of-mouth promotion, consistently delivering high-quality services that exceeded client expectations.
- Maintained up-to-date knowledge of industry trends, attending training sessions and workshops as necessary to enhance expertise.
- Improved shop productivity by maintaining a clean and organized work area, enabling quick access to tools and equipment.
- Increased customer retention through exceptional communication skills when explaining complex technical concepts in layman''s terms.
- Displayed adaptability by quickly acclimating to the unique needs of each customer and their specific vehicle make or model.
- Delivered consistent quality service by adhering to company policies, safety regulations, and industry best practices.
- Reduced vehicle downtime for clients by efficiently completing hood maintenance tasks in a timely manner.
- Enhanced customer satisfaction by providing thorough vehicle inspections and identifying necessary repairs.
- Followed standard operating procedures to achieve consistent quality of work.
- Applied finishing techniques to enhance quality and appearance of repairs.
- Prepared cost estimates for vehicle repairs and provided detailed documentation for customer review.
- Utilized computer-aided design software to design and fix body parts.
Assistant Manager
Express Oil Change & Tire Engineers
07.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Education
High School Diploma -
Howard High School
Macon, GA05.2021
Skills
- Strong customer service and communication skills
- Proven sales ability with excellent commission performance
- Leadership and team mentoring experience
- Inventory management and scheduling proficiency
- Problem-solving and conflict resolution
- Reliable, punctual, and detail-oriented
- Ability to build positive relationships with customers and coworkers
- Patient and understanding with diverse customer needs
Timeline
Hood Technician
Express Oil Change & Tire Engineers
07.2021 - Current
Assistant Manager
Express Oil Change & Tire Engineers
07.2021 - Current
High School Diploma -
Howard High School
Similar Profiles
Ruben RamirezRuben Ramirez
Store Manager at Express Oil Change & Tire Engineers (VA Express)Store Manager at Express Oil Change & Tire Engineers (VA Express)
Shawn TRESSILLIANShawn TRESSILLIAN
Hood Technician at Express Oil Change & Tire EngineersHood Technician at Express Oil Change & Tire Engineers
Alex BrownAlex Brown
Training & Compliance Manager at Express Oil Change & Tire EngineersTraining & Compliance Manager at Express Oil Change & Tire Engineers
Edwin NestorEdwin Nestor
Store Manager at Express Oil Change & Tire EngineersStore Manager at Express Oil Change & Tire Engineers
Daniel CharlieDaniel Charlie
Equipment Operator at Kellogg Brown & Root (KBR)Equipment Operator at Kellogg Brown & Root (KBR)