Summary
Overview
Work History
Education
Skills
Timeline
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Niko Hale

Seattle,WA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Operations Lead

Starbucks
Seattle, WA
10.2023 - Current
  • Identifying process inefficiencies or bottlenecks and developing solutions to improve them.
  • Implemented customer service standards that increased client satisfaction.
  • Leading a team to ensure operational processes and procedures are followed efficiently and effectively.

Barista Trainer

Starbucks
Seattle, WA
10.2022 - 10.2023
  • Evaluated employee progress throughout the course of their training program.
  • Demonstrated safe working environment protocols while instructing baristas on how to properly operate espresso machines, grinders, brewers.
  • Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.

Barista

Starbucks
Seattle, WA
02.2022 - 10.2022
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Operated cash registers to process customer payments.
  • Adhered to health department regulations concerning sanitation standards.

Associate Trainer

Panera
Portland, OR
05.2019 - 11.2019
  • Made recommendations to improve training based upon observations and feedback from trainees.
  • Ensured compliance with corporate policies regarding food safety protocols and menu standards.
  • Maintained detailed training log for trainers to track sessions and improve success rate.

Barista

Starbucks
Portland, OR
09.2018 - 05.2019
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.

Education

Bachelor of Science - Astronomical And Planetary Science

Arizona State University
Tempe, AZ

Skills

  • Understanding of customers' needs
  • Ordering Procedures
  • Coffee expertise
  • New Hire Training
  • Solid problem solver
  • Team Player
  • Inventory Management

Timeline

Operations Lead

Starbucks
10.2023 - Current

Barista Trainer

Starbucks
10.2022 - 10.2023

Barista

Starbucks
02.2022 - 10.2022

Associate Trainer

Panera
05.2019 - 11.2019

Barista

Starbucks
09.2018 - 05.2019

Bachelor of Science - Astronomical And Planetary Science

Arizona State University
Niko Hale