Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Operations Lead
Starbucks
Seattle, WA
10.2023 - Current
Identifying process inefficiencies or bottlenecks and developing solutions to improve them.
Implemented customer service standards that increased client satisfaction.
Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
Barista Trainer
Starbucks
Seattle, WA
10.2022 - 10.2023
Evaluated employee progress throughout the course of their training program.
Demonstrated safe working environment protocols while instructing baristas on how to properly operate espresso machines, grinders, brewers.
Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
Barista
Starbucks
Seattle, WA
02.2022 - 10.2022
Greeted customers and took orders for coffee drinks, food items, and other beverages.
Operated cash registers to process customer payments.
Adhered to health department regulations concerning sanitation standards.
Associate Trainer
Panera
Portland, OR
05.2019 - 11.2019
Made recommendations to improve training based upon observations and feedback from trainees.
Ensured compliance with corporate policies regarding food safety protocols and menu standards.
Maintained detailed training log for trainers to track sessions and improve success rate.
Barista
Starbucks
Portland, OR
09.2018 - 05.2019
Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
Managed morning rush of customers daily with efficient, levelheaded customer service.
Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Education
Bachelor of Science - Astronomical And Planetary Science
Arizona State University
Tempe, AZ
Skills
Understanding of customers' needs
Ordering Procedures
Coffee expertise
New Hire Training
Solid problem solver
Team Player
Inventory Management
Timeline
Operations Lead
Starbucks
10.2023 - Current
Barista Trainer
Starbucks
10.2022 - 10.2023
Barista
Starbucks
02.2022 - 10.2022
Associate Trainer
Panera
05.2019 - 11.2019
Barista
Starbucks
09.2018 - 05.2019
Bachelor of Science - Astronomical And Planetary Science