Years of professional and customer service
Niko Kunihisa
Portland,OR
Summary
Empathetic and reliable Patient Care Coordinator with over 3 years of experience in fast-paced healthcare environments. Specializes in creating a welcoming atmosphere for patients, managing referrals and authorizations, and maintaining accurate medical and insurance records. Known for outstanding communication, strong interpersonal skills, and a passion for delivering culturally sensitive, patient-centered care. Highly organized and excellent at managing workflows and prioritizing tasks to ensure smooth operations. Proficient in EMR systems, HIPAA compliance, and administrative processes, with a dedication to enhancing the patient experience through compassion and professionalism.
Overview
20
20
7
7
Years of medical industry experience
3
3
Years as owner and operator of a small business
Work History
Patient Care Coordinator
Clearview MRI
08.2024 - Current
- Managed high-volume referral queues and secured prior authorizations for imaging and diagnostic procedures.
- Verified insurance eligibility, collected required documents, and updated patient accounts with precision and discretion.
- Entered referral data into Ramsoft and tracked pending authorizations to avoid delays in care.
- Assisted with phone coverage and appointment scheduling, delivering outstanding customer service in every interaction.
- Resolved patient concerns and billing issues through calm, empathetic communication.
- Highly organized and excellent at workflows and prioritizing tasks.
Owner/Operator
Wayward Massage Therapist
04.2022 - Current
- Operated a solo massage therapy business focused on personalized care and emotional well-being.
- Built strong, loyal client relationships by listening carefully, respecting individual needs, and tailoring treatments.
- Handled scheduling, billing, and marketing while maintaining ethical, inclusive care practices.
Licensed Massage Therapist
ReNu Chiropractic Health
01.2023 - 08.2024
- Delivered therapeutic massage services in a clinical setting, promoting both physical relief and emotional support.
- Consulted with patients to understand needs, updated treatment records, and collaborated with wellness professionals.
- Demonstrated attentiveness, empathy, and cultural sensitivity with every patient encounter.
Education
Trade School - Massage Therapy
East West College of the Healing Arts
Portland, OR09.2018
Bachelor's Degree - Graphic Design
University of Hawaii at Manoa
Honolulu, HI12.2009
Skills
- Empathetic Communication
- Patient Service Excellence
- Workflow Management
- Task Prioritization
- Insurance Verification
- Front Desk Operations
- Medical Records
- HIPAA Compliance
- Conflict Resolution
- Active Listening
- Typing: 70 WPM / 95% Accuracy
- Scheduling
- EMR Systems (MedMetrix, Ramsoft)
- Microsoft Office
- Time Management
- Team Collaboration
Timeline
Patient Care Coordinator
Clearview MRI
08.2024 - Current
Licensed Massage Therapist
ReNu Chiropractic Health
01.2023 - 08.2024
Owner/Operator
Wayward Massage Therapist
04.2022 - Current
Trade School - Massage Therapy
East West College of the Healing Arts
Bachelor's Degree - Graphic Design
University of Hawaii at Manoa
Similar Profiles
Henry UMANAHenry UMANA
Janitorial Cleaner at Clearview Cleaning LTDJanitorial Cleaner at Clearview Cleaning LTD
Nancy MalachowskiNancy Malachowski
Case Manager at Clearview CenterCase Manager at Clearview Center
Logan SeeckLogan Seeck
Service Technician at Clearview CleanService Technician at Clearview Clean
COURTNEY PATTERSONCOURTNEY PATTERSON
Asset and Environmental Stewardship (AES) Director at MetroAsset and Environmental Stewardship (AES) Director at Metro
Hanna Valencia MartinezHanna Valencia Martinez
Barista and Cashier at StarbucksBarista and Cashier at Starbucks