Summary
Overview
Work History
Education
Skills
Timeline
Generic

NIKO KYRIAZIS

Summary

Highly motivated hands-on customer service professional, with more than 20 years of experience in varying service industry positions, including the highest levels of management skills, seeks to apply talents toward a new challenging position. During my move to Cypress, TX in 2022, I temporarily accepted a Production position with an option for Management advancement. I now live in Clackamas, OR and I am seeking a position more in alignment with my skill set.


Managing culinary operations with business administration, mentoring, hiring and training of employees, customer service, and guest satisfaction, plus meeting and exceeding budget, sales and profit goals. Customer-centric, team-oriented with strong business and financial acumen, paired with a deep knowledge of organizational planning, goal development, staff management and implementation of best practices. Widely respected for the ability to troubleshoot and resolve issues that negatively affect productivity. Developed and perfected diverse, global customer service expertise working for eight years on a 5-star cruise ship line. Fluent in English and Greek, proficient in Spanish. Software: Proficient in Aloha, Menu Link, Rabco payroll, Microsoft Word, Outlook, Windows, Google and Internet Explorer.

Overview

40
40
years of professional experience

Work History

Deli Production Representative

HEB Grocery Store
01.2023 - 06.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Proved successful working within tight deadlines and a fast-paced environment.

Area Manager/General Manager/Daphne's Greek Café

FILI ENTERPRISES, INC.
06.2000 - 10.2022

Facilitate daily operations of the front end and kitchen recruiting, interviewing, hiring, onboarding, and providing training for newly hired personnel as well as current staff members, supervising more than 50 team members spanning five chain locations.

● Continually successful in achieving yearly sales growth of between 6% and 8% by ensuring superb customer service, maintaining top-quality food, and keeping the restaurant clean at all times.

● Received an award for achieving the highest Yelp score within the company and for achieving top sales for in-house catering.

Owner/Manager/Chef

It's Greek To Me
03.1985 - 05.2000
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Successfully launched a full operation restaurant and bar introducing Greek cuisine to a new market providing excellent customer service and top-notch food, aligning and guiding daily functions of the front and back end. Organized events and custom catering, managed inventory, and negotiated with external vendors to obtain optimal pricing.

Education

Certificate - Food Protection Manager

ServSafe

Certificate of Technical Studies - Hotel/Restaurant Administration And Management

International Correspondence School
Scranton, PA
04-1998

Skills

  • Business Operations ● Customer Relations ● Purchasing & Inventory ● Team Leadership & Staff Management ● Regulatory Compliance ● Budget Administration ● Revenue Management ● Event Planning & Catering Management ● Food & Kitchen Safety ● Menu Development and Innovation Management

Timeline

Deli Production Representative

HEB Grocery Store
01.2023 - 06.2025

Area Manager/General Manager/Daphne's Greek Café

FILI ENTERPRISES, INC.
06.2000 - 10.2022

Owner/Manager/Chef

It's Greek To Me
03.1985 - 05.2000

Certificate - Food Protection Manager

ServSafe

Certificate of Technical Studies - Hotel/Restaurant Administration And Management

International Correspondence School
NIKO KYRIAZIS