Highly motivated hands-on customer service professional, with more than 20 years of experience in varying service industry positions, including the highest levels of management skills, seeks to apply talents toward a new challenging position. During my move to Cypress, TX in 2022, I temporarily accepted a Production position with an option for Management advancement. I now live in Clackamas, OR and I am seeking a position more in alignment with my skill set.
Managing culinary operations with business administration, mentoring, hiring and training of employees, customer service, and guest satisfaction, plus meeting and exceeding budget, sales and profit goals. Customer-centric, team-oriented with strong business and financial acumen, paired with a deep knowledge of organizational planning, goal development, staff management and implementation of best practices. Widely respected for the ability to troubleshoot and resolve issues that negatively affect productivity. Developed and perfected diverse, global customer service expertise working for eight years on a 5-star cruise ship line. Fluent in English and Greek, proficient in Spanish. Software: Proficient in Aloha, Menu Link, Rabco payroll, Microsoft Word, Outlook, Windows, Google and Internet Explorer.
Facilitate daily operations of the front end and kitchen recruiting, interviewing, hiring, onboarding, and providing training for newly hired personnel as well as current staff members, supervising more than 50 team members spanning five chain locations.
● Continually successful in achieving yearly sales growth of between 6% and 8% by ensuring superb customer service, maintaining top-quality food, and keeping the restaurant clean at all times.
● Received an award for achieving the highest Yelp score within the company and for achieving top sales for in-house catering.