Overview
Work History
Education
Leadership and Activities
Certification
Timeline
Generic

Niko Lilla

Hershey,PA

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Intern

ALKU
06.2024 - Current
  • Generated new business opportunities by researching potential clients, identifying key decision-makers, and initiating outreach through calls, emails, and social media.
  • Supporting the sales team in maintaining and fostering relationships with existing clients, ensuring satisfaction, and identifying upsell/cross-sell opportunities.
  • Qualify inbound and outbound leads to determine the potential for conversion into long-term clients, collaborating closely with senior sales staff to optimize the pipeline.

Sales Associate

Lids
12.2023 - 08.2024
  • Greeted customers warmly upon entering the store and assisted them in locating products, providing recommendations, and answering inquiries to enhance their shopping experience
  • Demonstrated in-depth knowledge of product features, benefits, and usage to effectively communicate with customers and drive sales
  • Utilized persuasive selling techniques to upsell and cross-sell products, resulting in an increase in average transactions daily

Dining Hall Extern

D-Hall
02.2024 - 05.2024
  • Prepared and served a variety of food items in accordance with established recipes, portion sizes, and food safety standards, ensuring high-quality meals were consistently delivered to customers
  • Maintained cleanliness and sanitation standards in the dining hall, including food preparation areas, serving stations, and dining areas, to comply with health and safety regulations
  • Provided friendly and efficient customer service to university students, faculty, and staff, assisting with meal selections, answering questions, and addressing concerns to ensure a positive dining experience

Turf Team

Hershey Country Club
06.2022 - 08.2023
  • Assisted with daily course maintenance tasks, including mowing greens, fairways, and roughs, raking sand traps, and repairing divots, to ensure the course was in pristine condition for players
  • Operated equipment such as lawn mowers, trimmers, and utility vehicles safely and efficiently, following established procedures and protocols to maintain equipment and ensure optimal performance
  • Provided friendly and courteous customer service to golfers, greeting them upon arrival, assisting with bag handling, and providing directions and information about course conditions and amenities

Server

Café Amusse
08.2021 - 08.2022
  • Took food and beverage orders promptly and accurately, utilizing suggestive selling techniques to upsell appetizers, entrees, and beverages
  • Entered orders into the POS system accurately, ensuring special requests and dietary preferences were communicated clearly to the kitchen staff to ensure customer satisfaction
  • Monitored table rotations and dining room flow to anticipate guest needs and provide timely service, while maintaining a professional and courteous demeanor at all times
  • Collaborated with kitchen and bar staff to coordinate food and beverage service, ensuring orders were prepared correctly and delivered promptly to guests, minimizing wait times and enhancing the overall dining experience

Education

B.B.A - Hospitality Management

James Madison University
05.2025

Leadership and Activities

Head Recruitment Chair and Active Member, Pi Kappa Alpha Fraternity, VA, 2021 - Present

Charity Event Planner, Association of Faculty and Friends (AFF) Non-Profit, PA, 2020 - Present

Volunteer, Hershey Food Bank, PA, 2020 - Present

Certification

  • Cvent Event Planning and Management Certified
  • ServSafe Manager Certified

Timeline

Sales Intern

ALKU
06.2024 - Current

Dining Hall Extern

D-Hall
02.2024 - 05.2024

Sales Associate

Lids
12.2023 - 08.2024

Turf Team

Hershey Country Club
06.2022 - 08.2023

Server

Café Amusse
08.2021 - 08.2022

B.B.A - Hospitality Management

James Madison University

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Niko Lilla