Niko Surtees
Fraser,USA
Summary
Knowledgeable [Desired Position] with proven background in streamlining software implementation processes and enhancing client satisfaction. Successfully led multiple projects that optimized system integrations and reduced deployment times. Demonstrated proficiency in troubleshooting technical issues and providing effective solutions while collaborating closely with cross-functional teams.
Professional with strong track record in implementing solutions and driving successful project outcomes. Skilled in system configuration, process optimization, and user training. Known for effective team collaboration, adaptability, and consistently delivering results. Possess strong analytical skills, problem-solving abilities, and client-focused approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Implementation Specialist
Wurth Industry
04.2025 - Current
- Led cross-functional teams to implement inventory management systems, enhancing end user efficiency.
- Collaborated with sales teams to align technical solutions with customer needs and expectations.
- Mentored junior specialists in best practices for system implementation and client communication strategies.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Enhanced customer satisfaction with timely resolution of issues during project implementations.
- Analyzed client requirements to customize solutions, ensuring optimal product integration.
- Developed training materials and conducted workshops for staff on new software functionalities.
- Streamlined project processes, reducing implementation timeframes and improving client satisfaction.
General Manager
Shelby Township UPS Store
07.2022 - 04.2025
- Led daily operations, ensuring efficient workflow and exceptional customer service.
- Developed and implemented training programs for staff to enhance skills and performance.
- Streamlined inventory management processes, reducing waste and improving order accuracy.
- Analyzed sales data to identify trends, informing strategic decision-making for product offerings.
- Fostered a positive team environment through effective communication and conflict resolution strategies.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Store Associate
Shelby UPS Store
07.2020 - 07.2022
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Organized merchandise displays to maximize product visibility and drive sales.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment.
- Operated cash register efficiently, processing transactions with precision and accuracy.
Shift Manager
Tim Hortons
05.2018 - 07.2020
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained staff on effective procedures and best practices for operational efficiency.
- Streamlined workflow processes, resulting in improved team productivity and morale.
- Conducted performance evaluations, providing constructive feedback for employee growth.
Education
High school diploma -
Step up High online high school
Detroit, MI11.2023
Insurance license - Life and Health
Michigan Department of Insurance and Financial Services
Remote03.2023
Associate of Applied Business - Business Management
Macomb Community College
Warren, MI02-2027
Skills
- Leadership
- Research
- Computer Networking
- Customer service
- Microsoft Excel
- Branding
- Shift Management
- Market Analysis
- Business Analysis
- Business Development
- Account Management
- Sales Management
- Presentation Skills
- Communication skills
- Organizational skills
- Marketing
- Interviewing
- Recruiting
- Time management
- Market Research
- Public Relations
- Strategic Planning
- Full cycle recruiting
- Sales
- Project Management
- Microsoft Office
- Client training
- Issue resolution
- Business analysis
- Telephone and email etiquette
Certification
Driver's License
Timeline
Implementation Specialist
Wurth Industry
04.2025 - Current
General Manager
Shelby Township UPS Store
07.2022 - 04.2025
Store Associate
Shelby UPS Store
07.2020 - 07.2022
Shift Manager
Tim Hortons
05.2018 - 07.2020
Insurance license - Life and Health
Michigan Department of Insurance and Financial Services
High school diploma -
Step up High online high school
Associate of Applied Business - Business Management
Macomb Community College