Niko Topi
Glenview,IL
Summary
Proven Server with a track record of enhancing customer satisfaction at Wildfire and BluFish. Excelled in upselling and guest engagement, leveraging strong work ethic and hospitality service expertise. Skilled in menu memorization and allergy awareness, consistently delivering personalized service and fostering positive relationships. Achieved significant improvements in guest experience through effective communication and teamwork.
Overview
3
3
years of professional experience
1
1
Language
1
1
year of post-secondary education
Work History
Server
Wildfire
Glenview, Illinois
04.2023 - 08.2024
- Served food and beverages to an average of 20-30 guests per shift, ensuring prompt delivery and attention to customer needs, which contributed to an improvement in customer satisfaction scores.
Collaborated with team members during peak hours, helping to improve service speed and ensuring smooth operations during high-traffic periods.
Strategically timed check-ins with customers, which reduced complaints by and led to higher customer satisfaction scores through timely follow-ups and proactive problem resolution.
Addressed customer complaints professionally, successfully resolving 100% of issues on the spot and maintaining a positive feedback rate from guests.
Increased sales through effective upselling techniques and thorough knowledge of menu items, specials, and promotions, leading to improved average check totals.
Demonstrated multitasking skills by managing 4-5 tables simultaneously, ensuring consistent service quality, and contributing to an increase in overall guest retention.
Server
BluFish
Park Ridge, IL
11.2021 - 08.2022
- Greeted and guided guests through the dining experience, offering personalized recommendations, which helped enhance guest satisfaction and resulted in serving an average of 20-30 guests per shift.
Managed reservation flow and optimized seating arrangements, leading to a 10-minute reduction in average wait times during peak hours and ensuring efficient table turnover.
Trained 2 new staff members on customer service standards and menu knowledge, improving onboarding efficiency and maintaining high-quality guest experiences consistently across shifts.
Handled dietary requests and food allergies for approximately 3-5 guests per shift, working closely with the kitchen staff to ensure precise meal preparation and customer satisfaction.
Promoted seasonal menu items and specials, resulting in an increase in average check totals by $5-$10 per guest and boosting customer interest in new offerings.
Education
Bachelor of Science - Computer Science
Oakton Community College
Des Plaines, IL 08.2023 - Current
Skills
Strong Work Ethic
Safe Food Handling
Guest Engagement
Hospitality service expertise
Cash Handling
Sales Techniques
Menu Memorization
High-volume dining
Item promotion
Food and beverage pairings
Allergy awareness
Excellent Communication
Timeline
Bachelor of Science - Computer Science
Oakton Community College
08.2023 - Current
Server
Wildfire
04.2023 - 08.2024
Server
BluFish
11.2021 - 08.2022