Niko Valdez

• Motivated and mentored merchandise team to achieve high performance and job satisfaction.
• Optimized stocking by implementing an effective routine, reducing stockouts and overstock situations.
• Monitored inventory levels and made necessary adjustments to maximize sales and profits.
• Developed and maintained strong relationships with vendors to secure exclusive product offerings and favorable terms.
• Directed team for daily tasks.
• Safety audits.
• Assistant FOH manager on occasion, which entails controlling store safe and cash tills.

Relocated and transferred to San Antonio store from Albuquerque, New Mexico. Keeping same position, title and work expectations.

• Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
• Unpacked and repacked items in different quantities and configurations for shipment.
• Facilitated assessments of departments to ensure timely delivery of goods to customers.
• Increased workplace safety by enforcing proper handling techniques and maintaining a clean, organized environment.
• Utilized internal inventory software systems.

• Coordinated with sales department to identify potential leads from incoming inquiries.
• Resolved guest complaints by addressing issues with rooms promptly.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Kept accounts in balance and ran daily reports to verify totals.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Cleaned and Maintained gym equipment

• Participated actively in coaching sessions, incorporating feedback to continuously improve sales techniques and overall performance.
• Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
• Retained existing customers by addressing concerns promptly and offering personalized solutions to meet their needs.
• Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.

• Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
• Created and printed labels (Nutrition Facts) for herbal supplements.
• Worked with microsoft excell and internal software to create works orders and label products.
• Fulfilled customer orders for retailers such as Sprouts and Whole Foods.

• Provided exceptional customer service, resolving tenant concerns quickly and efficiently to maintain satisfaction levels.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Cleaned and maintained gym equipment.

• Followed instructions and safety protocols to prevent accidents and injuries.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Dug trenches, backfilled holes and compacted earth to prepare for new construction.
• Moved and cleared debris from work sites to dispose of in designated areas.
• Set wood and other forming materials to prepare for concrete pours.
• Leveled, smoothed, and finished surfaces of poured concrete for construction projects.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Contributed to team success through effective communication and cooperation with coworkers and management.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.