Niko Walters

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Maintained accuracy and efficiency when processing sales transactions.
• Built solid rapport with many frequent patrons to cultivate guest loyalty.
• Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
• Greeted new customers, discussed specials and took drink orders.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Determined customer preferences to suggest appropriate cocktails and increase sales.
• Anticipated guest needs and provided proactive service.

• Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

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• Explained menu items and suggested appropriate options for food allergy concerns.
• Increased sales significantly by upselling higher-end products to customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Collected orders and relayed them to bartenders quickly and accurately.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

• Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
• Monitored guests for intoxication and immediately reported concerns to management.
• Checked identification to enforce age requirement for alcoholic beverages.
• Greeted and maintained relationships with regular customers.
• Developed and maintained relationships with customers and suppliers through account development.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Established and updated work schedules to account for changing staff levels and expected workloads.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Delivered feedback to decision-makers regarding employee performance and training needs.
• Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
• Applied customer feedback to develop process improvements and support long-term business needs.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

• Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
• Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.

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• Coached team members in techniques necessary to complete job tasks.
• Trained new team members by relaying information on company procedures and safety requirements.
• Took on additional job duties during unexpected backlog, resulting in meeting project target date.

• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
• Took customer orders and capitalized on opportunities to sell special beverage and food options.
• Upsold daily specials and beverage promotions to exceed daily sales goals.
• Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
• Assisted servers with specialty drinks orders by preparing on-demand items without delay.
• Set up glassware, liquor and other necessary supplies for special events.
• Set up bar for operation, obtained cash bank and stocked service bar.

• Checked dining area supplies, including linens and wrapped silverware, and replenished low stock
• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
• Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests
• Developed excellent relationships with managers and fellow team members to ensure success, build professional relationships and make working more enjoyable
• Resolved and escalated customer issues quickly to uphold strong customer relations standards
• Improved customer satisfaction rates by answering customers' questions and resolving issues efficiently
• Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables
• Worked well in diverse team settings by partnering with others to complete tasks

• Prepared beverages and filled food orders for customers
• Memorized restaurant wine stock and appropriate entree pairings, driving daily wine sales averaging hundreds of dolars in upsells
• Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift
• Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
• Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers

• Checked identification to enforce age requirement for alcoholic beverages
• Prepared beverages and filled food orders for customers
• Kept alcoholic beverages well-stocked and organized to meet expected demands
• Managed accurate register and produced daily sales reports backing up inventory usage numbers
• Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean
• Upsold daily specials and beverage promotions to exceed daily sales goals
• Maintained secure cash drawers, promptly resolving discrepancies for accuracy
• Took customer orders and capitalized on opportunities to sell special beverage and food options
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
• Operated efficiently in high-volume setting to prepare and serve more than 100 drinks per hour
• Developed new signature cocktails to support bar marketing brand and increase profits

• Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
• Prepared beverages and filled food orders for customers
• Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
• Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
• Increased sales from hundreds to thousands by upselling certain foods and drinks to customers
• Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods
• Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift
• Managed food resources, memorized orders and wrote patron’s food orders on slips in 300+-seat restaurant
• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously

• Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
• Promoted desserts, appetizers and specialty drinks

• Assisted servers with specialty drinks orders by preparing on-demand items without delay
• Upsold daily specials and beverage promotions to exceed daily sales goals
• Kept alcoholic beverages well-stocked and organized to meet expected demands
• Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers
• Upsold menu items to customers, driving up per sale revenues and maximizing profits
• Managed accurate register and produced daily sales reports backing up inventory usage numbers

• Restocked salad bar and buffet for lunch and dinner service
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
• Increased sales from $hundreds to1,000 by upselling food and drinks to customers
• Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
• Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift
• Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers
• Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
• Upsold daily specials and beverage promotions to exceed daily sales goals
• Set up glassware, liquor and other necessary supplies for special events
• Took customer orders and capitalized on opportunities to sell special beverage and food options