NIKO YAMAGUCHI
Business Leader
Denver,CO
Summary
Adaptable, strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Effective communicator and team-oriented professional with expertise in conflict resolution, recruiting, interviewing and organizational design. Uses independent decision-making skills and sound judgment to positively impact company success. Successful background in continual process improvement and cost reduction.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
Work History
Assistant Manager
Lightshade
1 2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations over a staff of 20+.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
Director: Business Development & Retail Operations
Lit
Denver, CO
04.2019 - 09.2021
- Implemented and managed a comprehensive P&L statement with $13 Million + in revenue.
- Negotiated, prepared, and signed B2B contracts with clients.
- Identified and pursued valuable business opportunities to generate new company revenue from $4.2 Million to $13.2 Million and improved bottom line profit.
- Analyzed market trends and competitor data, informing strategic decision-making processes for business growth opportunities.
- Mentored team members to develop their skills, leading to increased productivity and successful promotions within the company.
- Coordinated special events at retail locations including product launches, promotional activities, seasonal celebrations which attracted new customers.
- Surveying real estate in local municipalities for potential expansion
Assistant Manager
Lightshade
Denver, CO
02.2018 - 04.2019
- Responsible for supporting the Store manager with all aspects of store operations.
District Manager
Sweet Leaf
Denver, CO
01.2016 - 12.2017
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Led process improvement initiatives that positively impacted overall efficiency and bottom-line results over 8 stores.
- Developed strategic plans for the district to achieve short-term and long-term goals.
- Developed strong communication channels between corporate office and individual stores within the district to promote company-wide initiatives effectively.
Store Manager
Tru Cannabis
Denver, CO
02.2013 - 12.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Team Trainer & Team Lead
Target
Aurora, CO
10.2007 - 01.2013
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Education
Bachelor of Science - Business Management
Metropolitan State University of Denver
Denver, CO 08.2009 - 12.2015
Skills
Operations Management
Project Management
Partnership Development
Performance Management
Inventory Ordering
Sales Development
Customer Engagement
Key Account Management
Sales Training and Leadership
Business Analytics
Operational Efficiency
Partnership Development
Awards
- Nominated for Manager of the Year by The Cannabis Business Awards in 2015 & 2016
- Twice awarded Company Employee of the Month at Tru Cannabis
- Twice awarded All-Star Employee at Lightshade
Accomplishments
- Increased revenue at Lit by 3.15% over two years
- Implemented and lead Safety Program at Sweet Leaf & Lit
Timeline
Director: Business Development & Retail Operations
Lit
04.2019 - 09.2021
Assistant Manager
Lightshade
02.2018 - 04.2019
District Manager
Sweet Leaf
01.2016 - 12.2017
Store Manager
Tru Cannabis
02.2013 - 12.2015
Bachelor of Science - Business Management
Metropolitan State University of Denver
08.2009 - 12.2015
Team Trainer & Team Lead
Target
10.2007 - 01.2013
Assistant Manager
Lightshade
1 2022 - Current
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