Nikol DeWitt
Jenison
Summary
At Shipt, I excelled as an Online Personal Shopper, enhancing customer satisfaction through personalized service and expert product selection. Leveraging strong organizational skills and a commitment to excellence, I developed loyal client relationships and maintained high satisfaction ratings. My adeptness in inventory management and client communication showcases my ability to meet and exceed service expectations.
Overview
8
8
years of professional experience
Work History
Online Personal Shopper
Shipt
02.2017 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
- Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
- Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
- Implemented efficient inventory management strategies, minimizing discrepancies in item availability or selection errors.
- Acted as a liaison between customers and retailers, resolving any discrepancies or issues with orders.
- Established strong rapport with repeat clients, fostering long-term relationships built on trust and reliability.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Education
N/A - Elementary Education
Grand Rapids Community College
Grand Rapids, MIYes -
Unity Christian
Hudsonville05.2000
Skills
- Client relations and customer service
- Superb customer service
- Proficient customer service
- Organization
- Appointment scheduling
- Calendar management
Additional Information
Prior to Tri Unity, my children attended Libertas Christian School. Often, when in need of office staff, they would contact me and I would fill-in. I am a quick learner and enjoy staying busy.
Timeline
Online Personal Shopper
Shipt
02.2017 - Current
N/A - Elementary Education
Grand Rapids Community College
Yes -
Unity Christian
Similar Profiles
Ivan CrespoIvan Crespo
Shipt Shopper at ShiptShipt Shopper at Shipt
Chelsy ScottChelsy Scott
Independent Contractor at ShiptIndependent Contractor at Shipt
VICTORIA MCLEANVICTORIA MCLEAN
TLMD Associate Operations Manager at ShiptTLMD Associate Operations Manager at Shipt
VANESSA VAN PELTVANESSA VAN PELT
Delivery Driver at ShiptDelivery Driver at Shipt
SOPHIA GUTBRODSOPHIA GUTBROD
Legal Content Writer at Better Content MattersLegal Content Writer at Better Content Matters