Nikol Majchrzak

• Tended to the emotional, mental, and physical needs of 3 children.
• Assist to resolve communicative errors made when their cognitive capabilities fall short .
• Provided age appropriate activities to stimulate their vastly growing minds
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Self-motivated, with a strong sense of personal responsibility.
• Passionate about learning and committed to continual improvement.

• Organized sales area and work station to showcase products and boost sales.
• Developed personal relationships and created notes for each customer so as to offer products that were to their personal preferences.
• Organized social media postings to boost sales and engage clients
• Provided many deals to increase sales, increase product movement and keep client interest.
• Maintained knowledge of products so as to easily assist with clients questions and concerns about said products.
• Promoted product through use of social media and provided samples everywhere I went.
• Used and showcased the product in order for customers to see real results
• Resolved guest complaints about service or style.
• Enhanced client experience with personalized follow-up communication after appointments or purchases.
• Processed payments and provided shipments

• Tasked with assisting/engaging with customers to enhance their in-store experience,
• Showing customers kindness upon entering and exiting the store via warm welcomes and well wishes.
• Stocked, tagged and displayed merchandise as required.
• Operated cash register to record transactions accurately and efficiently.
• Performed cash, card and check transactions to complete customer purchases.
• Learned duties for various positions and provided backup at key times.
• Worked with floor team and managers to meet wide range of customer needs.
• Answered questions about store policies and addressed customer concerns.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Built relationships with customers to encourage repeat business.
• Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Processed refunds and exchanges in accordance with company policy.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Worked flexible hours across night, weekend, and holiday shifts.

Worked in a multitude of departments at this particular Tops, showcasing versatility within the retail environment.

Carry Out Clerk:

• Tasked with assisting customers with orders
• Tasked with fulfilling customers orders quickly and efficiently
• Ensured compliance with company policies and procedures.
• Balancing all tasks, such as cleaning, making orders and cashing quickly and efficiently.
• Ensured safety of food products and even customers by addressing any cleaning tasks immediately.

Cashier:

• Responded promptly to requests for assistance and customer inquiries.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Addressed customer needs and made product recommendations to increase sales.
• Took personal interest in customers in order to build customer relations and their overall happiness
• Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
• Performed cash, card and check transactions to complete customer purchases.

Scan Clerk:

• Tasked with ensuring accuracy of pricing for items across the store so that we can continue have satisfied customers
• Tasked with changing and replacing pricing tags weekly
• Showed flexibility by always offering to work the undesired shifts.
• Advised the appropriate manager whenever there was an error in pricing to avoid conflict with customer/cashier relations.
• Documented finished work to keep supervisors informed of production activities.

• Learned duties for various positions and provided backup at key times.
• Assisted customers with returns, refunds and resolving transaction issues.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
• Operated cash register to record transactions accurately and efficiently.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Contributed to cafe success by maintaining high standards of cleanliness.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Used POS system to enter orders, process payments and issue receipts.
• Handled cash with high accuracy and took care to check bills for fraud.
• Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.