Nikola Bidzic
Doha
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cabin Crew – Business & First Class
Qatar Airways
07.2019 - Current
- Ensured passenger safety and comfort across multiple cabin classes.
- Promoted quickly based on service quality and leadership.
- Delivered personalized guest service for VIP and VVIP clients.
- Conducted safety checks, and collaborated with international teams.
- Self-motivated, with a strong sense of personal responsibility.
Product Development (Part-Time Office Role)
Qatar Airways – Cabin Crew Experience Team
03.2025 - Current
- Contributed to onboard product and service innovation.
- Participated in refining procedures and operational standards.
- Gained insight into corporate decision-making processes.
Co-Owner (Part-Time / Remote)
HOYOU Short Rentals
01.2024 - Current
- Manage operations and guest experience for 30+ short-term rental properties.
- Learning and implementing AI automation and SaaS strategies to improve operations and scale the business.
- Focus on hospitality excellence and customer satisfaction across Tunisia.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
Restaurant Supervisor (Part-Time)
Restaurant Orgulje
05.2021 - 09.2021
- Managed restaurant operations during high-demand summer season.
- Supervised floor staff, shift schedules, and guest service delivery.
Head Waiter (Part-Time)
Lafayette Cuisine Cabaret Club
08.2020 - 04.2021
- Delivered premium service in a high-profile cabaret club.
- Managed VIP tables, trained junior staff, supported private events.
English Language Tutor (Part-Time)
NativeCamp (Online)
04.2018 - 10.2021
- Delivered ESL lessons to students in Japan.
Waiter & Banquet Events Head Waiter
IDAM – Alain Ducasse Restaurant, Museum of Islamic Art
09.2017 - 05.2019
- Provided fine dining service at Qatar's top Michelin-starred venue.
- Represented the brand at VVIP events, serving global dignitaries.
Head Waiter
Cafe Restaurant “Letnja Pozornica”
04.2014 - 01.2017
Head Barista
Night Club “Scena”
01.2015 - 09.2016
Education
E-Commerce Manager Entrepreneur -
IT Academy Belgrade
01.2023
PHP Developer - undefined
IT Academy Belgrade
01.2018
Mechanical Engineer - Motor Vehicles
Technical High School
01.2013
Skills
- Skilled in using MS Office tools
- Effective communication in presentations
- Skilled in using n8n and Makecom for workflow automation
- Skilled in API and prompt development
- ChatGPT proficiency
- Analytical problem-solving
- Collaborative teamwork
- Supportive interpersonal skills
- Service excellence
Certification
- City of Belgrade: Certification in Hospitality 2017
- City of Belgrade: Certification Food & Beverage Service 2016
- Qatar Airways: Premium Service Excellence Program 2023
- Qatar Airways: Introductory Sommelier Course 2023
- Safety and First Aid Certification
LANGUAGES
Serbian (Native)
Bilingual or Proficient (C2)
English (Fluent / ESL Certified)
Advanced (C1)
Timeline
Product Development (Part-Time Office Role)
Qatar Airways – Cabin Crew Experience Team
03.2025 - Current
Co-Owner (Part-Time / Remote)
HOYOU Short Rentals
01.2024 - Current
Restaurant Supervisor (Part-Time)
Restaurant Orgulje
05.2021 - 09.2021
Head Waiter (Part-Time)
Lafayette Cuisine Cabaret Club
08.2020 - 04.2021
Cabin Crew – Business & First Class
Qatar Airways
07.2019 - Current
English Language Tutor (Part-Time)
NativeCamp (Online)
04.2018 - 10.2021
Waiter & Banquet Events Head Waiter
IDAM – Alain Ducasse Restaurant, Museum of Islamic Art
09.2017 - 05.2019
Head Barista
Night Club “Scena”
01.2015 - 09.2016
Head Waiter
Cafe Restaurant “Letnja Pozornica”
04.2014 - 01.2017
PHP Developer - undefined
IT Academy Belgrade
Mechanical Engineer - Motor Vehicles
Technical High School
E-Commerce Manager Entrepreneur -
IT Academy Belgrade
ADDITIONAL NOTE
My journey in Qatar began with IDAM, a Michelin-starred Alain Ducasse restaurant, where I honed luxury service skills and cultural awareness. I later joined Qatar Airways, where I advanced to First Class and contributed to product development. My diverse experience across hospitality, aviation, and leadership roles reflects my passion for excellence, adaptability, and working with people from all walks of life.
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