Nikola Boshkov
Garfield,NJ
A man who doesn't spend time with his family can never be a real man
Don Corleone
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
1
1
Certificate
Work History
Customer Service Representative
Walmart
07.2021 - 10.2024
- Assisted customers with inquiries and provided solutions to enhance satisfaction.
- Developed knowledge of product offerings to effectively address customer needs.
- Collaborated with team members to streamline processes and improve response times.
- Gathered feedback from customers to identify areas for service improvement and development.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed timely and effective replacement of damaged or missing products.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
American History
06-2021
Skills
- Customer service
- Critical thinking
- Relationship building
- Conflict resolution
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Product knowledge
- Team development
- Staff training
- Assertiveness
Certification
- Pharmacy technician certificate
Languages
English
Native or Bilingual
Macedonian
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative - Walmart
07.2021 - 10.2024
GHS - , American History
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