Nikola Ivosevic
Chicago,IL
Summary
Motivated and detail-oriented finance graduate with hands-on experience in financial analysis, budgeting, forecasting, and accounting principles. Proven ability to analyze complex data, generate financial reports, and manage time effectively in fast-paced environments. Seeking an entry-level finance position where I can apply my strong analytical skills, technical expertise, and passion for finance to contribute to the success of a dynamic team while continuing to grow and develop professionally.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Jimmy Johns Gourmet Subs
08.2024 - Current
- Assisted a high volume of customers daily with a friendly attitude, ensuring a fast and positive experience
- Prepared sandwiches efficiently while maintaining quality and adhering to food safety standards
- Provided prompt and knowledgeable responses to customer inquiries about menu items, ingredients, and promotions (including 25 different sandwiches)
- Resolved customer complaints professionally, ensuring satisfaction and repeat business
- Managed cash transactions, processed payments accurately, and maintained a balanced cash drawer
- Handled high call volumes efficiently, taking orders and answering questions to reduce wait times
- Trained new team members on menu knowledge, order processing, and customer service best practices
- Collaborated with team members to meet service speed goals and maintain a high-energy work environment
- Assisted in tracking inventory levels and restocking essential ingredients to prevent shortages
- Suggested add-ons and promotions to customers, increasing sales and enhancing the dining experience
- Quickly addressed and escalated major customer concerns to supervisors to ensure timely resolution
Food & Beverage Specialist
X-GOLF Indoor Golf Simulator
01.2022 - 04.2024
- Delivered exceptional food and beverage service a Server, Line Cook, and Bartender
- Promptly resolved customer complaints involving food or beverage quality and service with minimal manager involvement
- Conducted regular quality checks on ingredients and finished products, maintaining high standards of food safety and quality
- Trained 4 new line cooks and 2 bartenders in proper food preparation techniques, equipment usage, and safety protocols
- Coordinated with the kitchen and service staff to guarantee timely delivery of food and beverages to guests
- Conducted monthly audits of food and beverage stock, ensuring proper storage and rotation practices were followed
- Exceeded sales goals through upselling food, beverages, and golf merchandise to patrons
Mosquito and Tick Control Technician
Mosquito Squad Chicago
05.2022 - 08.2023
- Apply environmentally safe pesticides and treatments to outdoor areas to control mosquito and tick populations
- Maintain and operate spray equipment, ensuring proper calibration and safety protocols are followed
- Communicate with clients before, during, and after treatments to explain the process, answer questions, and address concerns
- Educate customers on preventative measures, such as reducing standing water and maintaining yard cleanliness to minimize pest breeding
- Monitor treated areas for effectiveness and perform follow-up treatments as needed
- Keep detailed records of treatments, including product types, quantities used, and locations treated
- Adhere to local, state, and federal regulations regarding pesticide use and safety standards (Illinois, Indiana, Wisconsin)
- Ensure all equipment and supplies are properly stocked and maintained for upcoming treatments
Budget Analyst
Milan Construction
10.2020 - 08.2023
- Supported the family-owned construction business with financial management, gaining experience in various roles due to the small business environment
- Contributed to the growth of the father’s business by implementing efficient financial systems, improving budgeting accuracy, and reducing administrative workload
- Before my involvement, Milan Construction did not have a streamlined system for tracking combined financial data (including subcontractor, equipment, material, labor, and time costs) Instead, they relied on a basic spreadsheet, which made it challenging to efficiently identify profit and loss, uncover hidden costs, and produce accurate annual profit reports. I implemented a more organized system that integrated all financial data, enabling easier tracking of costs, clearer profit and loss analysis, and more accurate annual profit reporting
- Simplified day to day operations by improving financial processes, automating routine tasks, and implementing better reporting systems, allowing my father to focus more on business operations and less on financial management
- Tracked and analyzed project expenses, identifying cost overruns and implementing on average 13 corrective actions to keep projects within budget per fiscal year
- Collaborated with 5 project managers and 3 field supervisors to review budget performance and adjust estimates for labor, materials, costs of labor, equipment, subcontractors and unforeseen expenses
- Support in the preparation of financial reports, including job cost reports, monthly project status reports, and cost-to-complete projections
- Assist in reviewing and approving subcontractor invoices, ensuring alignment with contract terms and project budgets
- Monitor cash flow and assist with forecasting financial needs for upcoming phases of construction projects
- Research and recommend cost-saving measures for material procurement, equipment rentals, and subcontractor agreements
- Ensure compliance with company financial policies, construction industry regulations (specific to Illinois, Indiana, and Wisconsin), and safety standards while preparing budget-related documentation
Gym Supervisor & Basketball League Coordinator
The CORE Fitness & Aquatic Complex
12.2017 - 01.2020
- Supervised gym to ensure proper adherence to safety protocols and efficient operations
- Enforced rules and held customers accountable for not following gym regulations
- Assessed staff needs and offered assistance with checking in patrons during busy times
- Spearheaded men's basketball league responsibilities naturally, driven by a personal passion for basketball and a natural ability to lead, becoming a trusted resource for both staff and participants
- Facilitated basketball games, ensuring seamless event setups and smooth operations throughout
- Trained 8 staff members on the proper setup and management of the men's league, ensuring smooth operations and consistency
- Instructed team members on how to operate the scoreboard and manage the score sheet, improving the overall efficiency of game tracking
- Organically became the trusted point of contact for all men's league questions and concerns, offering guidance with a deep understanding of the rulebook and game procedures
Education
Bachelor of Science - Finance
Illinois State University
Normal, IL12-2024
Bachelor of Science - Finance
Joliet Junior College
Joliet, IL12-2024
Skills
- Financial Data Analysis
- Budgeting
- Forecasting
- Microsoft Office Suite
- Excel Proficiency
- Adobe InDesign
- Adobe Acrobat
- PhotoShop
- Understanding of Accounting Principles
- Financial Reporting
- Data Analysis
- Attention to Detail
- Problem Solving
- Communication Skills
- Time Management
- Team Collaboration
- Adaptability
- Investment Principles
- Risk Management
- Corporate Finance
- Market Trends Awareness
- Strategy
- Customer Service
- Cross-functional team collaboration
Languages
Serbian
Limited Working
Spanish
Limited Working
Certification
Wall StreetPrep Certification in Excel on Finance Principals, April 2023
Timeline
Customer Service Associate
Jimmy Johns Gourmet Subs
08.2024 - Current
Mosquito and Tick Control Technician
Mosquito Squad Chicago
05.2022 - 08.2023
Food & Beverage Specialist
X-GOLF Indoor Golf Simulator
01.2022 - 04.2024
Budget Analyst
Milan Construction
10.2020 - 08.2023
Gym Supervisor & Basketball League Coordinator
The CORE Fitness & Aquatic Complex
12.2017 - 01.2020
Wall StreetPrep Certification in Excel on Finance Principals, April 2023
Bachelor of Science - Finance
Illinois State University
Bachelor of Science - Finance
Joliet Junior College
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