Nikola Jovanovic
Herceg Novi,MNE
Summary
An experienced F&B Professional with excellent communication and interpersonal skills, together with a proven track record of achieving sales and hospitality. I have 15+ years of experience selling face-to-face and a experience in fine dinning restaurant and hospitality industry.
Overview
21
21
years of professional experience
Work History
Team Leader - Restaurant "SABIA"
Resort "One and Only " 5+ *
Kumbor, MNE
01.2023 - Current
- Team Leadership: Leading, motivating, and developing team members.
- Performance management: Setting goals, monitoring performance, and providing feedback to the team.
- Service delivery: Oversee service delivery, ensuring quality, and customer satisfaction.
- Schedule Management: Planning and managing team schedules for optimal efficiency.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
Head Waiter
Nautica Restaurants - "Panorama Restaurant"
Dubrovnik, CRO
06.2022 - 12.2022
- Directing service and bar teams.
- Conducted pre-shift checks to ensure readiness.
- Delivered exceptional fine dining service in F&B sector.
- Greeted customers and escorted them to their tables.
- Ensured that the dining area was properly set up with clean linens, silverware, and glassware.
- Prepared seating charts for large parties.
- Assigned serving staff to specific stations throughout the restaurant.
Head Waiter
Oyster & Sushi Bar "BOTA"
Dubrovnik, CRO
06.2020 - 05.2022
- Managed service and bar team.
- Conducted regular pre-shift checks and staff training sessions.
- Delivering exceptional F&B fine dining service.
- Greeted customers and escorted them to their tables.
- Ensured that the dining area was properly set up with clean linens, silverware, and glassware.
- Prepared seating charts for large parties.
- Assigned serving staff to specific stations throughout the restaurant.
Head Waiter
Fish Restaurant "Orsan"
Dubrovnik, CRO
03.2019 - 04.2020
- Leading the service and bar staff
- Doing regular pre-shift checks, staff trainings, HAACP control, making sure all operations are done in accordance with procedures and standards
- Providing guests with F&B fine dining service
- Tripadvisor rate 4.5
Restaurant Waiter
G&P Cruise Hotel Management
, DE
06.2018 - 11.2018
- Providing guests with F&B fine dining service
Assistant Restaurant Manager
Amawaterways cruise line
, DE
06.2017 - 12.2017
- Ensured employees effectively prepared food, stocked supplies, and served guests.
- Delivered private butler services to VIP clients.
- Ensured compliance with health and safety regulations.
- Monitored customer service standards and took corrective action when needed.
- Provided leadership and direction to restaurant employees.
Sales Manager
Smart Living Ltd
, SRB
10.2016 - 06.2017
- My role was to generate, sell, negotiate, close and secure new business opportunities through cold calling and achieve my monthly revenue target
- I was also required to manage, maintain and develop a pipeline of opportunities, and build firm relationships with prospective clients
Restaurant Manager
Shark License to Chill
, SRB
04.2016 - 10.2016
- Overseeing the efficient running and profitability of restaurant and managing employees
- Maintaining the restaurant's revenue, profitability and quality goals
- Ensuring efficient restaurant operations, as well as maintaining high production, productivity, quality, and customer-service standards
Cluster General Manager - 2 Restaurants in Chain
"Smokvica Restaurants" chain
, SRB
01.2013 - 01.2016
- Increased profitability through strategic service offerings and effective staff management.
- Created and executed marketing strategies.
- Met with account managers to control purchases and inventory.
- Maintaining operations by preparing policies and procedures
- Maintaining patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with preferred patrons
- Developed and executed operational strategies to ensure efficient operation of the cluster.
- Provided leadership and direction to staff, ensuring all goals were met or exceeded.
- Assessed business operations, identified areas of improvement, and implemented corrective actions.
- Created a customer-centric environment by developing service standards and monitoring performance against those standards.
- Accomplishing restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling and disciplining management staff
Assistant Restaurant Manager
Cocktails bar Cruse
, SRB
01.2012 - 01.2013
Waiter and Bartender
Caffe Restaurant Al Posto Giusto
, MNE
04.2012 - 11.2012
Waiter and Bartender
Hotel Xanadu 5
, MNE
06.2011 - 10.2011
Waiter and Bartender
Restaurant Sport Caffe 4
, MNE
06.2005 - 06.2011
Waiter and Bartender
"Hotel M" 4*
, SRB
01.2004 - 01.2005
Education
Bachelor of science -
BELGRADE BUSINESS SCHOOL
11.2024
III degree Diploma -
High School of Hospitality
01.2004
Skills
- Commercial awareness
- Confidence
- Excellent interpersonal skills
- IT skills (Windows package)
- Patience
- Fine dining & Banquets
- Complaint resolution
- Safety processes and procedures
- Problem-solving
- Conflict resolution
- Overtime management
- Flexible schedule
- Client communication
- Cash handling
- Task delegation
Websites
Training
Training for Sommeliers by SERSA, Belgrade 2014
Teamleader
True
Languages
English, working proficiency
Keypoints
- 15+ years F&B experience
- Proven sales achievements
- Restaurant management
Personal Information
- Citizenship: Montenegro
- Driving License: A & B
Affiliations
o 15+ years F&B experience
o Proven sales achievements
o Restaurant management
Accomplishments
o Training for Sommeliers by SERSA, Belgrade 2014
o Driving licence A & B
o Team leader
Languages
English
Full Professional
Serbian
Native/ Bilingual
Croatian
Professional
Timeline
Team Leader - Restaurant "SABIA"
Resort "One and Only " 5+ *
01.2023 - Current
Head Waiter
Nautica Restaurants - "Panorama Restaurant"
06.2022 - 12.2022
Head Waiter
Oyster & Sushi Bar "BOTA"
06.2020 - 05.2022
Head Waiter
Fish Restaurant "Orsan"
03.2019 - 04.2020
Restaurant Waiter
G&P Cruise Hotel Management
06.2018 - 11.2018
Assistant Restaurant Manager
Amawaterways cruise line
06.2017 - 12.2017
Sales Manager
Smart Living Ltd
10.2016 - 06.2017
Restaurant Manager
Shark License to Chill
04.2016 - 10.2016
Cluster General Manager - 2 Restaurants in Chain
"Smokvica Restaurants" chain
01.2013 - 01.2016
Waiter and Bartender
Caffe Restaurant Al Posto Giusto
04.2012 - 11.2012
Assistant Restaurant Manager
Cocktails bar Cruse
01.2012 - 01.2013
Waiter and Bartender
Hotel Xanadu 5
06.2011 - 10.2011
Waiter and Bartender
Restaurant Sport Caffe 4
06.2005 - 06.2011
Waiter and Bartender
"Hotel M" 4*
01.2004 - 01.2005
Bachelor of science -
BELGRADE BUSINESS SCHOOL
III degree Diploma -
High School of Hospitality
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