Nikola Lalatović
Sales Manager
Novi Sad
Summary
Dynamic leader with a strong track record in team management and recruitment advertising at Drive Force USA. Skilled in sourcing top talent and optimizing job postings to increase recruitment effectiveness by over 30%. Known for building lasting client relationships and boosting customer engagement through thoughtful sales strategies. Brings a sharp eye for effective interviewing and staff management, creating high-performance team environments.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Recruiting Manager
Drive Force USA
09.2022 - Current
- Led a recruitment team, providing training and mentorship to new advisors to enhance their skills and performance while fostering a collaborative team environment.
- Monitored and analyzed recruitment metrics to evaluate the effectiveness of strategies, identifying opportunities for improvement and optimizing processes.
- Developed and implemented recruitment strategies to meet client needs and market demands, ensuring the agency's competitive edge.
- Overseeing all aspects of recruitment functions including sourcing, screening, and onboarding of CDL-A drivers.
- Managed approximately 30+ calls, 20+ emails a day with various clients and customers.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Sales Manager
Experience D.O.O.
07.2021 - 09.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Ensure that the clients are placed according to their qualifications
- Respond to inquiries from current clients, addressing questions about visas, work permits, or travel logistics.
- Handle any emerging issues, such as sudden program changes or client concerns, by coordinating with relevant departments and providing swift solutions to maintain client satisfaction.
- Negotiate program details, securing new partnerships or improving conditions for clients.
- Attend virtual meetings or visit local partners, such as language schools or universities, that can help promote the work and travel programs to students.
Part Time-RESTAURANT/Nightclub Manager
KAFEMAT D.O.O.
03.2018 - 12.2019
- Raised club traffic and brand reach with innovative online promotions.
- Increased staff performance and engagement via motivational leadership.
- Planned, organized, and coordinated special events and celebrations.
- Coordinated with talent agents to book high-quality entertainment acts, attracting new clientele and retaining regular patrons.
- Streamlined reservation procedures for improved efficiency and increased VIP bookings.
- Scheduled staff shifts to meet business demands and coordinate adequate coverage.
- Recruited, hired, and trained to develop high-performing staff.
- Worked with marketing teams to create marketing and promotional content for social media.
- Prepared for special groups and VIP customers by implementing personalized plans with staff.
Business Developer Manager
Coca Cola Hellenic Bottling Co
12.2017 - 06.2021
- Developed targeted sales campaigns that resonated with specific audience segments, resulting in increased conversion rates during promotional periods.
- Provided ongoing coaching and mentoring to junior team members, fostering a collaborative environment that encouraged professional growth and skill development.
- Implemented innovative strategies to improve customer satisfaction, resulting in higher client retention rates and increased repeat business.
- Collaborated with cross-functional teams on product development projects, ensuring timely delivery of high-quality solutions that met client needs.
- Increased client base by identifying new business opportunities and implementing strategic marketing initiatives.
- Cultivated positive relationships with clients by providing excellent service throughout all stages of the sales process, leading to increased trust and loyalty.
- Streamlined internal processes for improved efficiency, leading to increased productivity and reduced operational costs.
- Expanded market share by conducting comprehensive market research and identifying untapped potential within target industries.
- Implemented creative problem-solving techniques to overcome challenges and drive positive outcomes for both the company and its clients.
Banquet and Fine Dining Server
DEJAN'S EVENT TEAM
06.2016 - 09.2016
- Utilized superior problem-solving skills to address any issues that arose during banquets or fine dining services professionally and discreetly.
- Collaborated with culinary team to accommodate special dietary requests, ensuring all guests'' needs were met.
- Ensured timely and accurate food delivery by coordinating efficiently with kitchen staff and fellow servers.
- Contributed to successful events by setting up banquet rooms according to specific client requirements.
- Enhanced guest satisfaction by providing attentive and personalized service during banquet events.
- Maintained a clean and well-organized dining area, contributing to an enjoyable dining experience for guests.
- Demonstrated a strong work ethic and punctuality, contributing to overall team success through positive attitude and dedication to the role.
- Reduced wait times and improved efficiency by promptly addressing guest concerns and requests.
- Managed high-pressure situations gracefully during peak hours, maintaining composure while serving multiple tables simultaneously.
Education
Bachelor of Economics - Economy
Megatrend University
Belgrade, Serbia 10.2016 - 02.2020
GED -
E-Gimnazija
Novi Sad, Serbia 09.2012 - 05.2015
Skills
Team Management
Interviewing
Applicant Tracking Systems
Recruitment Advertising
Candidate Sourcing
Job Posting Optimization
Customer Engagement
Key Account Management
Sales Planning
Sales Reporting
Languages
Serbian
Native language
English
Advanced
C1
Brazilian Jiu Jitzu
As a hobby, it’s an awesome workout that challenges both your body and mind. Plus, BJJ has a super supportive community where everyone’s learning and improving together. You get to build strength, stay focused, pick up practical self-defense skills, and have a blast doing it!
Timeline
Recruiting Manager
Drive Force USA
09.2022 - Current
Sales Manager
Experience D.O.O.
07.2021 - 09.2022
Part Time-RESTAURANT/Nightclub Manager
KAFEMAT D.O.O.
03.2018 - 12.2019
Business Developer Manager
Coca Cola Hellenic Bottling Co
12.2017 - 06.2021
Bachelor of Economics - Economy
Megatrend University
10.2016 - 02.2020
Banquet and Fine Dining Server
DEJAN'S EVENT TEAM
06.2016 - 09.2016
GED -
E-Gimnazija
09.2012 - 05.2015
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