Microsoft Excel
Nikola Vasilkoski
Skopje
Summary
Results-driven professional with comprehensive experience in client relationship and account management. Adept at developing strategic plans to optimize customer relations and reduce delinquencies. Strong focus on team collaboration, adapting to evolving needs, and delivering consistent results. Skilled in communication, negotiation, and conflict resolution, with reputation for reliability and achieving targets.
Overview
6
6
years of professional experience
Work History
Team Leader - Client Relations
Leoron Institute
06.2025 - Current
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Assisted in recruitment to build team of top performers.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
Senior Client Relations Specialist
Leoron Institute
05.2024 - 05.2025
- Established strong relationships with customers, fostering open communication channels for effective debt resolution.
- Streamlined internal processes for improved efficiency in managing client accounts, leading to increased client satisfaction.
- Maintained long-term partnerships with key stakeholders in multiple industries, bolstering the company''s reputation as an industry expert.
- Developed and maintained a strong knowledge of industry trends, enabling effective communication with clients about relevant news or events.
- Boosted revenue growth through successful identification and upselling of new products and services to existing clients.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
Client Relations Specialist
Leoron Institute
11.2022 - 05.2024
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Resolved complex client issues through diligent research and collaboration with internal resources.
- Consistently met or exceeded performance metrics by prioritizing tasks effectively and maintaining a strong focus on achieving results.
Dispatch Coordinator
Freight One
03.2020 - 09.2021
- Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
- Improved response times by prioritizing urgent requests while maintaining attention to routine orders.
- Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
- Responded to high volume of phone and email requests to provide logistics information.
Education
Bachelor of Arts - Political Science And Government
University St.Cyrill And Methodius
01-2020
Skills
- Client service
- Client communication
- Work planning
- Problem-solving
- Project management
- Complaint resolution
Software
Languages
English
Full Professional
Spanish
Elementary
Personal Information
Title: Client Relationship Specialist
Timeline
Team Leader - Client Relations
Leoron Institute
06.2025 - Current
Senior Client Relations Specialist
Leoron Institute
05.2024 - 05.2025
Client Relations Specialist
Leoron Institute
11.2022 - 05.2024
Dispatch Coordinator
Freight One
03.2020 - 09.2021
Bachelor of Arts - Political Science And Government
University St.Cyrill And Methodius
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