Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

Nikola Vlaovic

North Richland Hills,TX

Summary

I am a multi-faceted business leader with extensive experience in operations management, team leadership, revenue growth, sales, people operations and recruiting. I have relentless work ethic that has allowed me to build and coach teams into success stories.

I am known for working well under pressure while creating an environment that thrives from the business side and is rewarding for my teams. My values allow me to be the catalyst and spark that helps employees achieve new heights while simultaneously maximizing revenue, increasing retention, identifying growth opportunities, streamlining business processes and enhancing operational efficiencies.

Overview

15
15
years of professional experience

Work History

Operations Manager

ADA Logistics Corp.
07.2022 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Retained 100% field staffing in the most challenging transportation market in the past two decades
  • Cultivated strategies tailored individually to each team member in order to keep them on a profitable trajectory
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Service Operations Manager

Bay Alarm
04.2017 - 06.2022
  • Championed efforts to improve performance and enhance efficiency
  • Built a highly functional, goal hitting team with an emphasis on detailed communication and creating an engaging workforce
  • Coached and motivated team of service, installation and supervising staff members to meet business goals while successfully managing people operations
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Achieved 100% on all major installation metrics in 2018, 2019, 2021 and 2022
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Earned 100% on all major service metrics in 2019 and 2021
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Coordinated with other departments to maintain streamlined and productive workflow.

Project Manager

GT Construction
01.2016 - 04.2017
  • Planned, designed, and scheduled phases for large projects while successfully meeting deadlines by coordinating with contractors
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Directed top ranked contractors to completing 4 major construction projects within original deadline without sacrificing build quality or workplace safety.
  • Regularly provided detailed reports to business owners on project budgets, progress or any technical problems.
  • Sourced, vetted and managed vendors needed to accomplish project goals.

Branch Manager

Delta Mechanical Inc
03.2011 - 01.2016
  • Developed and successfully implemented MSR sales over 5 years and championed efforts in order to increase IC sales by 33% over the same period.
  • Won Branch of the Year in 2013 and 2014
  • Built positive and productive relationships with store and field leadership.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Organized promotional events at all major Costco and Home Depot locations throughout the Bay Area and interacted with community in order to generate product interest and increase sales volume
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.

Athlete Services Coordinator

Cal Crew Rowing
05.2008 - 02.2011
  • Set schedules, organized transportation and provided support to the team and the coaching staff.
  • Organized and oversaw logistics details regarding race regattas and team-building activities.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend and holiday shifts.

Education

Bachelor of Arts - Political Science And Government

University of California, Berkeley
Berkeley, CA
2005

Skills

  • Operations Management
  • Team Building
  • Strategy Development
  • Financial Management
  • Innovative Leadership
  • Process Improvement
  • Staff Supervision
  • P&L Management
  • Client Services
  • Business Development
  • Cost Containment
  • Quality Assurance and Control

Timeline

Operations Manager

ADA Logistics Corp.
07.2022 - Current

Service Operations Manager

Bay Alarm
04.2017 - 06.2022

Project Manager

GT Construction
01.2016 - 04.2017

Branch Manager

Delta Mechanical Inc
03.2011 - 01.2016

Athlete Services Coordinator

Cal Crew Rowing
05.2008 - 02.2011

Bachelor of Arts - Political Science And Government

University of California, Berkeley

Similar Profiles

CREATE PROFILE
Nikola Vlaovic