Nikola Vučetić

• Initially, I worked as a call agent, but after successfully mastering and completing the required training, I was promoted to the position of Technical Support within a period of two months.
• Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
• Enhanced team performance by training new technicians on best practices and troubleshooting techniques.
• Utilized diagnostic tools effectively to identify root causes of technical problems accurately and consistently.
• Managed high-pressure situations with professionalism and empathy, leading to increased client trust and loyalty.
• Achieved higher customer retention rates through excellent communication skills when explaining complex technical concepts in simple terms.

• I was the sole employee in the company that served as the representative office of CWG Balkans, Serbia, in Bosnia and Herzegovina. I handled all tasks within the company, from logistics and accounting to sales and the implementation of business projects. I consistently met my short-term and long-term goals and was recognized by Company Wall in 2022 with an honorary plaque for successful business operations. Through my innovative proposals, I increased the company's revenue and efficiency.
• Built productive relationships with industry partners and competitors to support strategic business objectives.
• Drove profitability with thorough financial analysis and strategic decisionmaking.
• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
• Established new revenue streams by identifying market opportunities and launching innovative products or services.
• In 2022, we established a new operational unit in the Republic of Srpska, where I was also the sole individual managing the entire business operations.

• Collaborated with IT support to resolve technical issues quickly, minimizing downtime for the department.
• Streamlined IT support processes for faster response times and increased customer satisfaction.
• Managed relationships with third-party service providers such as payment gateways, shipping carriers, and IT support teams to ensure seamless operations.
• Coordinated with IT support teams to troubleshoot system issues, minimizing downtime and disruption to daily operations.

• Built strong customer relationships with empathetic communication and active listening skills.
• Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
• Maintained high call quality standards by adhering to company guidelines and protocols.
• Within a three-month period of telemarketing, I was twice recognized as the top-performing agent within the unit.

• Expanded clientele base through successful referrals from satisfied customers and targeted marketing efforts.
• Promoted a positive gym culture by modeling healthy behaviors, maintaining a professional demeanor, and fostering camaraderie among members and staff.
• Increased overall gym revenue with effective sales techniques for new membership sign-ups and upselling of personal training packages.
• Boosted client motivation through consistent encouragement, support, and progress tracking.
• Educated clients on proper nutrition habits, leading to healthier lifestyles and improved weight management outcomes.
• Implemented safe and effective exercise programs, reducing the risk of injury for clients during workouts.
• Consistently met or exceeded personal training session targets while maintaining high client satisfaction ratings.
• I also continue to privately engage in conducting personal training sessions and sharing free advice on health and nutrition to help my loved ones and community lead a better and healthier life.

• Due to demonstrated punctuality and efficiency in business operations, Nelt d.o.o. promoted me to the position of Student Coordinator at the Halilovići Customs Office.
• As the Student Coordinator at the Halilovići Customs Office, responsible for affixing excise stamps on products distributed by Nelt from abroad to Bosnia and Herzegovina, I was in charge of organizing staff and handling the procedural documentation for the aforementioned business responsibilities.

• Kept storage areas organized, clean, and secure to fully protect company assets.
• Contributed to cost savings initiatives through diligent monitoring of supplies usage and negotiating better pricing with vendors when appropriate.
• Managed incoming shipments, verifying contents against purchase orders and resolving discrepancies as needed.
• Followed verbal and written instructions to properly move and ship products.
• Enhanced communication between departments, providing accurate inventory updates and coordinating shipments.