Nikola Zboronova-Hilton

-Cultivated positive relationships with frequent flyers, providing special personalized VIP service that encouraged return business

-Handled passenger concerns or complaints professionally, finding effective solutions to maintain satisfaction

-Answered questions regarding flight schedules, travel routes and arrival times

-Prepared food, drinks, coffee and snacks for passengers.

-Maintained clean and organized cabin environment for comfort of passengers during flights.

-Trained staff members on new skills and industry standards

-Negotiated with vendors and ordering supplies and equipment

-Managed inventory

-Created and updated spa menu

-Assigned tasks and coordinating staff and facility schedules

-Ensured spa meets hygiene standards and complies with all health and safety regulations

-Managed customer records

-Handled payments

-Explaining spa services to customers and medical contraindications

-Communicated with clients and responding to queries to increase loyalty and satisfaction

-Took care of VIP clients needs

-Provided attentive and quick service to maintain customer satisfaction

-Maintained a clean and organized dining area

-Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees

-Helped to management maintain adequate stock levels and reduce waste costs during monthly inventory checks