Nikola Anita Osmola
Newington,CT
Summary
Passionate Organizer with couple years of diverse experience energizing marginalized citizens to become productive society members. Creative problem-solver with proven success at fixing broken social systems and enabling long-lasting community changes. Relentless advocate for social change with focus on equipping community members to manage and perpetuate improvements. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Attentive driver with strong knowledge of local routes and traffic patterns. Monitors road conditions and construction areas to maintain schedule adherence. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
Work History
Housekeeping Technician
SMG Corporate Services
02.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Used chemicals, Certified all-purpose cleaner that is formulated with the cleaning power of peroxide. Proxy 15, BNC 15 , Glasses 18
- Patient room cares
Organizer
Sinned Music Events Agency
09.2018 - 12.2022
- Implemented organizational performance initiatives, clearly communicating standards and requirements.
- Represented organization in discussions with partners and constituents to build support and retain relationships.
- Collaborated with other musicians to plan rehearsals and performances.
- Held informal performances on street corners and for private groups.
- Played benefit concerts to support youth music programs in New York , FLorida , Chicago, New Jersey Connecticut.
Cleaning Technician
Clean My Space
07.2020 - 06.2022
- Maintained safety protocols through safe handling of equipment and chemicals.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
- Transported trash and hazardous waste to appropriate disposal area.
- Used shampoos and steam equipment to periodically clean upholstery and carpeting.
- Sanitized frequented areas and equipment using approved supplies.
Cleaner Supervisor
FORTE Industries LLC
05.2015 - 10.2021
- Mixed water and detergents or acids to prepare cleaning solutions.
- Verified each completed room against standard plans to maintain consistency.
Cosmetician
Mikvah Tahara
05.2014 - 08.2018
- Introduced customers to cutting-edge beauty trends and products where applicable.
Driver, Warehouse Orders
Hermesworldwide
06.2004 - 02.2011
- Drove trucks to and from job sites to deliver supplies.
- Saved fuel by leveraging GPS to identify faster routes.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Attended accident preparedness and safety trainings to comply with regulations and promote safer working environment.
- Sorted parcels according to delivery route.
- Picked up medical specimens from local care providers for delivery to laboratory.
- Reported issues to supervisors resulting in increased customer satisfaction.
- Delivered customer orders and collected payments to keep accounts current.
Security Officer
Zawisza
08.2007 - 01.2011
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Monitored employee activities, confirming compliance with security regulations.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Permitted entry with escort for approved persons into secure locations.
- Authorized entrance papers and granted or denied entrance to building.
- Monitored and authorized entrance and departure of Number employees and visitors daily.
- Protection of mass events, concerts etc.
Business Owner
KOZAN TRANSPORTE
05.2004 - 08.2008
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Mitigated business risks by working closely with staff members and assessing performance.
- Conferred with customers to understand needs and finalize purchase orders.
- Prepared staff work schedules and assigned team members to specific duties.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Mentored and trained new hires on sales techniques and customer service procedures.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Interviewed, trained and supervised employees.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Improved company's quality and productivity by streamlining systems and processes.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
Business Owner/Operator
ANITA TRANSPORTE
06.2004 - 07.2008
- Assessed quality and approved work before releasing to clients.
- Resolved issues quickly through meticulous research and quick decision-making.
- Set pricing structures according to market analytics and emerging trends.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Took care of escalated customer concerns to increase satisfaction.
- Made financial and logistics decisions in best interest of company.
- Kept up-to-date on regulatory changes affecting business operations.
- Consulted with potential clients to determine how company could best meet needs.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Interviewed, trained and supervised employees.
- Conferred with customers to understand needs and finalize purchase orders.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
Tourist Guide
KOZAN TRANSPORTE
02.2002 - 10.2006
- Delivered translation services to clients.
- Discussed language discrepancies and unclear points with clients and specialists.
- Translated important departmental materials.
- Translated client documents between languages.
- Discussed translation requirements with clients to determine fees to charge for provided services.
Business Owner/Operator
ALBATROS OTEL
02.2002 - 10.2006
- Set pricing structures according to market analytics and emerging trends.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Took care of escalated customer concerns to increase satisfaction.
- Made financial and logistics decisions in best interest of company.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Conferred with customers to understand needs and finalize purchase orders.
- Interviewed, trained and supervised employees.
Driver
German Parcell
05.2004 - 05.2005
- Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Kept accurate logs of all deliveries and trips.
Trip Coordinator
GUR reiseburo
03.2001 - 05.2005
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
- Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
- Compiled technical, legal or medical terminology and information used in translations.
- Translated spoken words simultaneously orally or using hand signs, maintaining message content and style.
- Discussed translation requirements with clients to determine fees to charge for provided services.
- Identified and resolved conflicts in translation or interpretation of words or concepts.
- Compiled background information on content and context of translations for intended audience.
Business Owner
BISTRO AND DISCO CLUB
03.2001 - 05.2004
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Mitigated business risks by working closely with staff members and assessing performance.
- Set pricing structures according to market analytics and emerging trends.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Mentored and trained new hires on sales techniques and customer service procedures.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Interviewed, trained and supervised employees.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
Driver Manager
Deutsche Post
01.2001 - 01.2004
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Tracked drivers and tractors to maximize utilization.
- Kept track of driver hours and miles to achieve maximum productivity in given hours.
Owner and Waitress
Taverna Aspendos
10.1996 - 01.2001
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Presented food and beverages to guests at tables.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Filled condiments and napkin containers during slack periods.
- Explained menu items, describing ingredients and cooking methods upon request.
- Responded to ad hoc cleaning duties at end of shift.
- Prepared checks, itemizing total meal costs and taxes.
- Informed customers of daily specials and signature menu items.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Trained new employees to perform duties.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Served food and beverages to patrons and confirmed complete orders.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Presented menus and answered questions regarding items.
- Garnished dishes and beverages to serve visually appealing menu items.
- Set up tables in between patrons to reduce wait times.
- Stocked service areas with supplies during slow periods.
- Presented menus to patrons to answer questions about menu items and make recommendations.
Education
GED -
Language School
Poland , LublinSecurity Guard - Security Guard Card
Tactical Countermeasures Group
Harford CT, New Britain03.2023
High School Diploma -
WIESBADEN Hochschuhle
Wiesbaden Germany,12.1998
Skills
- Interpersonal Skills
- Project Management
- Team Leadership
- Sorting and Categorizing
- Event Planning
- Excellent Communication
- Issue Resolution
- Client Consultations
- Valid Driver's License
- Teamwork and Collaboration
- Travel Arrangements
- Interviewing Clients
- Fundraising Events
- Appointment Setting
- Problem-Solving
- Organizing and Preparing Meetings
- Cleaning and Organization
- Customer Service
- Guest Services
- Special Events
- Room Sanitization
- Chemical Cleaners
- Housekeeping
- COVID-19 Safety Procedures
- Guest Service and Support
- Room and Public Space Cleaning
- Cleaning and Maintenance
- Health and Safety Compliance
Languages
English
Full Professional
German
Native or Bilingual
Polish
Native or Bilingual
Turkish
Limited Working
Serbian
Limited Working
Macedonian
Limited Working
Russian
Limited Working
Timeline
Housekeeping Technician
SMG Corporate Services
02.2023 - Current
Cleaning Technician
Clean My Space
07.2020 - 06.2022
Organizer
Sinned Music Events Agency
09.2018 - 12.2022
Cleaner Supervisor
FORTE Industries LLC
05.2015 - 10.2021
Cosmetician
Mikvah Tahara
05.2014 - 08.2018
Security Officer
Zawisza
08.2007 - 01.2011
Driver, Warehouse Orders
Hermesworldwide
06.2004 - 02.2011
Business Owner/Operator
ANITA TRANSPORTE
06.2004 - 07.2008
Business Owner
KOZAN TRANSPORTE
05.2004 - 08.2008
Driver
German Parcell
05.2004 - 05.2005
Tourist Guide
KOZAN TRANSPORTE
02.2002 - 10.2006
Business Owner/Operator
ALBATROS OTEL
02.2002 - 10.2006
Trip Coordinator
GUR reiseburo
03.2001 - 05.2005
Business Owner
BISTRO AND DISCO CLUB
03.2001 - 05.2004
Driver Manager
Deutsche Post
01.2001 - 01.2004
Owner and Waitress
Taverna Aspendos
10.1996 - 01.2001
GED -
Language School
Security Guard - Security Guard Card
Tactical Countermeasures Group
High School Diploma -
WIESBADEN Hochschuhle
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