Nikolai Glushkov
McKinney,TX
Summary
Proactive Satellite Internet Installer with extensive experience in high-quality installations and customer satisfaction. Skilled in network troubleshooting, equipment configuration, and effective communication with partners. Known for maintaining professionalism and optimizing workflow to ensure timely job completion and exceptional service.
Qualified [Desired Position] with solid background in installing and maintaining high-speed internet connections. Proven track record of ensuring smooth installations and troubleshooting network issues effectively. Demonstrated expertise in using diagnostic tools and customer service skills to address client needs promptly.
Overview
6
6
years of professional experience
Work History
Satellite Internet Installer
HUGHESNET
10.2023 - 05.2024
- Enhanced reputation for quality service by resolving customer complaints promptly and professionally, resulting in increased referral business from satisfied clients.
- Supported positive working relationships with contractors and other external partners through consistent communications regarding project timelines, scope changes, or other pertinent information affecting job completion.
- Exceeded company performance metrics by consistently achieving high-quality installations within designated time frames, resulting in increased customer satisfaction and repeat business.
- Demonstrated adaptability in varied work environments, successfully completing installations in diverse settings ranging from single-family homes to multi-unit apartment buildings and commercial properties.
- Maintained a professional appearance, demeanor, and attitude at all times, positively representing the company brand during interactions with customers, partners, or other stakeholders.
- Ensured optimal network performance by properly connecting devices, testing signal strength, and troubleshooting any issues that arose during installation.
- Reduced installation time by effectively utilizing tools, equipment, and materials to complete tasks in a timely manner.
- Optimized workflow efficiency through effective communication with dispatchers, ensuring prompt arrival at scheduled appointments and minimizing downtime between jobsites.
- Collaborated with sales team members to identify potential upsell opportunities based on customer needs analysis during the installation process.
Lifeguard
Frisco Athletic Center
04.2022 - 04.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Shop Seller
Friends NYC
01.2018 - 04.2021
- Managed inventory to ensure a well-stocked store and timely fulfillment of customer orders.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
- Processed transactions efficiently, ensuring accurate pricing and payment handling.
- Handled high-pressure situations calmly, addressing multiple customer needs simultaneously without sacrificing quality of service.
- Boosted sales through effective upselling and cross-selling techniques.
- Utilized strong communication skills to convey complex product details clearly, aiding customers'' understanding and purchasing decisions.
- Adapted quickly to new product releases or changes in-store policies while maintaining professionalism under changing circumstances.
- Provided personalized recommendations for customers based on their preferences, resulting in higher satisfaction rates.
Education
High School Diploma -
Heritage High School
Frisco, TX05-2023
Skills
- Power Tools Operation
- Network Troubleshooting
- Electrical Safety
- Hardware Installation
- Equipment Configuration
- Hand tools proficiency
- Grounding procedures
- Router Setup
- Trenching Techniques
- Customer Service
- Problem-Solving
- Time Management
- Product Demonstration
- Brand representation
- Merchandise Display
- Stock replenishment
- Upselling strategies
- Cross-selling techniques
- Promotional planning
- Relationship Building
- Inventory Control
Languages
Russian
Native or Bilingual
English
Native or Bilingual
Timeline
Satellite Internet Installer
HUGHESNET
10.2023 - 05.2024
Lifeguard
Frisco Athletic Center
04.2022 - 04.2023
Shop Seller
Friends NYC
01.2018 - 04.2021
High School Diploma -
Heritage High School
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