Nikolai Kielbasa
Lansing,MI
Summary
Dynamic, results-driven professional with extensive experience in customer service, dedicated to delivering exceptional support and fostering positive client relationships. Proven ability to adapt to fast-paced environments while maintaining a strong focus on customer satisfaction and team collaboration. Committed to continuous improvement and exceeding expectations.
Overview
13
13
years of professional experience
Work History
IT Specialist/Field Technician
AGPS
04.2025 - 08.2026
- Engineering, wiring, and programming full RTK guidance systems and custom cable creation for heavy machinery.
- Created custom Lidar designs and topography maps displaying elevation, slope and other important agriculture data utilizing Google Earth Pro, Global Mapper, and Surfer
- installation of full RTK guidance systems including antenna mounting, custom metal fabrication, wiring, welding, electrical testing, cable creation and system tuning on multiple manufacturers heavy machinery such as BRON, John Deere, Cat, Inter drain and many more.
- Provided remote support for hardware and software issues, ensuring minimal downtime.
- Developed training materials for end-users, improving adoption of new technologies.
- Daily shipping, invoicing, and inventory.
IT Specialist
BS&A Software
02.2022 - 04.2025
- Leading Customer Support Technician handling over 55% of Customer Support Volume in a 5 team member IT Department.
- Configuring and Supporting Microsoft SQL 2008-2022 Standard, Express, and Evaluation Editions.
- "Supported 2,000+ municipal customers using .NET and Azure-based ERP solutions."
- Supporting 250+ internal employees to ensure smooth operations and minimal downtime. Including hardware and software, switching, and server rack management.
- Deploying our Azure-based product after hours to thousands of customers with assistance of developers.
- CRM and Salesforce Administration
- Office 365 and on-prem Exchange support and configuration, including a hybrid environment
- Receipt Printer, Barcode Scanner, Twain Scanner, Cash Drawer Setup and support
- Database management, such as reindexing, repair, and modification of schema.
IT Specialist
Self Employed
03.2020 - 01.2022
- Inventory management, shipping, and bookkeeping
- Independent marketing and advertising
- Exceptional customer support
- General operating system support
- 1000+ Desktops built and sold
- 500+ Units diagnosed and repaired
Manager/Head Coach
Fitbody
08.2017 - 02.2020
- Oversight of team development, operations, and company growth
- Streamlined onboarding processes for new staff, resulting in faster integration and improved performance metrics.
- Analyzed client feedback to refine services, increasing customer satisfaction and retention rates year over year.
- Oversight of customer sales. Marketing 3 locations including Grand Blanc, Ortonville and Lansing, MI.
- Designed group setting workouts for a capacity of up to 40 people.
- Social media manager
Automotive Technician
Huffy's Garage
09.2013 - 05.2017
- Overseen operation of gas station and performed customer sales
- Responsible for communication with customers and relaying information to Master mechanic
- Completed automotive repairs, tire changing and repair, oil changes, etc
Skills
- Strong Communication and Leadership Abilities
- Punctual with Strong Prioritization
- Active Directory and MFA Configuration and Support
- CRM Administration
- Competent supporting and configuring Microsoft Office 365 and on Prem Exchange
- Deploying Software virtually via PDQ Deploy
- Competent ability to troubleshoot and maintain Windows operating systems
- Strong Technical Hardware Understanding including Servers, Switches, Workstations, and Peripherals
Timeline
IT Specialist/Field Technician
AGPS
04.2025 - 08.2026
IT Specialist
BS&A Software
02.2022 - 04.2025
IT Specialist
Self Employed
03.2020 - 01.2022
Manager/Head Coach
Fitbody
08.2017 - 02.2020
Automotive Technician
Huffy's Garage
09.2013 - 05.2017