NIKOLAI KNOX
Houston,TX
Summary
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
I have unique perspective gained from personal experience overcoming addiction and extensive work supporting individuals in recovery.
Im skilled in enterprise management, fundraising, and program administration, with a proven ability to connect deeply with others, foster trust, and lead teams effectively.
I demonstrate a strong commitment to personal transformation, collaboration, and creating environments that encourage growth and healing. Experienced in overseeing staff, managing facilities, and driving organizational success through strategic initiatives and community engagement.
Overview
7
7
years of professional experience
Work History
Adminsitrative Assistant
Master Remodelers
08.2024 - Current
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Direct Care Staff
Adult & Teen Challenge of Memphis
08.2022 - 06.2024
- Built strong relationships with program participants, offering guidance and support as they worked through personal and spiritual development.
- Conducted regular check-ins with participants to monitor progress and address challenges.
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
- Contributed to the overall functioning of the facility by performing administrative tasks such as scheduling appointments or updating records as needed.
- Organized and managed fundraising events, including annual golf tournaments, from planning to execution.
- Secured sponsorships and donations, building strong relationships with community stakeholders and donors.
Server
Olive Garden Restaurant
03.2021 - 01.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Cracker Barrell
01.2019 - 07.2020
- Greeted customers, answered questions and recommended specials to increase profits
- Operated POS terminals to input orders, split bills and calculate totals
- Promoted desserts, appetizers and specialty drinks to optimize sales
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
- Presented menus to patrons to answer questions about offered items and make suitable recommendations
Manager
Papa Johns
02.2018 - 02.2019
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Trained employees on additional job positions to maintain coverage of roles
- Assigned tasks to associates to fit skill levels and maximize team performance
- Monitored staff performance and addressed issues
Education
GED -
Hope Works Adult Education
06-2022
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Customer and client relations
- Customer relations
- Critical thinking
- Strong problem solver
- Dedicated team player
- Professional and mature
- Relationship building
- Spreadsheets
Timeline
Adminsitrative Assistant
Master Remodelers
08.2024 - Current
Direct Care Staff
Adult & Teen Challenge of Memphis
08.2022 - 06.2024
Server
Olive Garden Restaurant
03.2021 - 01.2022
Server
Cracker Barrell
01.2019 - 07.2020
Manager
Papa Johns
02.2018 - 02.2019
GED -
Hope Works Adult Education
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