Nikolai Ortiz
Honolulu,HI
Summary
Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Centrifuge and Wastewater System Operator
Pacific Biodiesel
Honolulu, HI
11.2023 - Current
- Operated and monitored production processes to ensure optimal performance and compliance with safety standards.
- Coordinated preventative maintenance schedules for equipment, minimizing downtime and enhancing operational efficiency.
- Analyzed production data to identify trends, facilitating continuous improvement in operational workflows and output quality.
- Troubleshot system stoppages and determined best course of action to maintain system up-time.
- Monitored system and application availability and performance information to support efficient operation.
Line Cook
MID PACIFIC COUNTRY CLUB
KAILUA, HI
05.2019 - 11.2023
- Prepared and assembled menu items according to established recipes and presentation standards.
- Maintained cleanliness and organization of kitchen workstations to ensure compliance with safety standards.
- Assisted in inventory management by monitoring stock levels and reporting shortages to management.
- Operated kitchen equipment, including grills, fryers, and ovens, adhering to safety protocols.
- Collaborated with team members to streamline food preparation processes and enhance service efficiency.
- Adapted quickly to changing demands during peak hours while maintaining quality standards.
- Supported training of new staff on kitchen procedures and best practices for food handling.
- Participated in daily prep tasks, ensuring timely readiness of ingredients for service shifts.
- Enhanced customer satisfaction by efficiently preparing high-quality meals in a fast-paced kitchen environment.
- Meticulously followed health and safety guidelines, contributing to a clean and sanitary kitchen workspace.
- Exhibited strong multitasking abilities by simultaneously managing multiple orders during peak service hours.
- Proactively communicated with front-of-house staff to ensure accurate order delivery and prompt resolution of issues.
ADVANCED SALES REPRESENTATIVE
VECTOR MARKETING
05.2019 - 08.2019
- Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
- Answer customers' questions about products, prices, availability, or credit terms.
- Quote prices, credit terms, or other bid specifications.
- Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
- Negotiate prices or terms of sales or service agreements.
- Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
- Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.
- Collaborate with colleagues to exchange information, such as selling strategies or marketing information.
- Prepare sales presentations or proposals to explain product specifications or applications.
- Demonstrate and explain the operation and use of products.
- Visit establishments to evaluate needs or to promote product or service sales.
Education
Bachelor of Arts - Creative Writing
LINFIELD COLLEGE
MCMINNVILLE, OR02-2020
High School Diploma - undefined
KAMEHAMEHA SCHOOLS
HONOLULU, HI05-2015
Skills
- Time Management
- Active Listening
- Critical Thinking
- Judgment and Decision Making
- Active Learning
- Writing
- Customer support
Languages
Japanese
Limited Working
English
Native or Bilingual
Timeline
Centrifuge and Wastewater System Operator
Pacific Biodiesel
11.2023 - Current
Line Cook
MID PACIFIC COUNTRY CLUB
05.2019 - 11.2023
ADVANCED SALES REPRESENTATIVE
VECTOR MARKETING
05.2019 - 08.2019
High School Diploma - undefined
KAMEHAMEHA SCHOOLS
Bachelor of Arts - Creative Writing
LINFIELD COLLEGE