Nikolaos Spiridakis
Oakland,NJ
Summary
Experienced leader proficient in managing ITAD/RL operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Director of Operations
Ingram Micro
06.2013 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Established and monitored quality assurance standards to achieve operational excellence.
- Defined, implemented, and revised operational policies and guidelines.
- Managed facility P&L.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Recruited, hired, and trained supervisory personnel, working to establish key internal functions and outline scope of positions for organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Established ten cross-dock facilities nationwide, hired and trained personnel, and managed their operations.
- Oversaw two Canadian ITAD facilities.
- Managed a fleet of thirty-two trucks and drivers, technicians, and equipment.
- Successfully achieved renewal of all ISO certifications annually with zero findings during audits.
General Manager
CloudBlue Technologies, Inc
05.2012 - 06.2013
- Restored the Pine Brook branch of the company by restructuring and reinforcing organization standards.
- Streamlined processes and reorganized staff positioning for effective and efficient production process.
- Increased overall production of the facility through education and training personnel & improving morale.
- Accomplished subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections.
- Recommended process changes that were adopted by the company as a part of the corporate policy.
- Managed complete operations of warehouse staff, field service, and logistics.
- Managed the facility’s overall P&L and succeeded in consecutive quarterly profitability.
- Upheld company’s obligations in compliance to ISO9001, e-Stewards, and other relevant certifications.
- Collaborated with corporate management and business development VP’s to improve and enhance customer relations.
Consultant
Service Industry
01.2011 - 01.2012
President
Frontier Enterprises Inc.
01.1997 - 01.2011
- Successful business entrepreneur.
- Expanded employee base to over thirty-five staff members with ten trucks in its fleet.
- Complete running of company, including negotiating contracts with vendors and manufacturers.
- With proven marketing skills, achieved authorizations from all major brands of consumer electronics.
- Company was recognized by receiving numerous awards and achievements for outstanding quality service and excellent customer support.
- Company was a member of NESDA as well as other industry-related organizations.
- Company became a member of the Service Advisory Group in 2008, which is an elite organization of the top-twenty servicing companies in the nation; was a member of the National Service Alliance, which is a national group of service providers holding many key servicing contracts.
Service Manager
Frontier Enterprises Inc.
01.1991 - 01.1997
- Effective management of the company with a staff of fifteen employees, ranging from technical staff to the office personnel.
- Assigned work to technical staff, ordered parts and supplies, and kept record of the inventories of goods.
- Hired new employees and would take disciplinary actions against existing employees.
- Key contact with major suppliers, dealers, vendors, and manufacturers, which also included third-party administrators.
- Developed company relations with major chains of dealers and consumer electronics retailers.
Customer Service Representative
Advisory TV
01.1985 - 01.1991
- Assisted customers over the phone and at front store counter.
- Resolved customer issues in high pressure situations and assisted management in problem solving situations.
- Promoted to billing department and streamlined the billing process with more efficient and innovative methods.
- Drafted copy of employee guidelines manual, as well as many training manuals for new hires in all available positions.
Education
Certified Service Manager -
Electronics Servicing Dealers Association, NESDA
1996
BS of Science - Business Administration
Ramapo College
Mahwah, NJ1991
Skills
- Proficient in MS-Office Suite
- Process Development and Streamlining
- Manage Operations
- Directing Team Members
- Performance Analysis
- Cost Control
- Lean Kaizen
- Overseeing Logistics
- Motivational Leadership
- Inventory Tracking and Management
- Hiring and Onboarding
- Waste Management and Reduction
Accomplishments
Ingram Micro ITAD Leader of the Year 2020
Affiliations
- Extensive knowledge and experience in the consumer electronics service industry.
- Proven marketing and leadership skills in running a profitable business.
- Effective manager and communicator in motivating employee productivity and loyalty.
- Extended experience in customer relations issues and grievances.
- Demonstrated skills in: Budget planning and financial management, Human resource management functions, Problem-solving in fast paced, complex and high pressured environments.
- Teaches Greek language classes to adults; Member of AHEPA (American Hellenic Progressive Association), which is an organization that supports education and provides to various charities.
- Professional Fluency in English and Greek; Holds both European Union and United States Passports
Certification
- Certified DE&I Leader
- Certified Service Manager
Timeline
Director of Operations
Ingram Micro
06.2013 - Current
General Manager
CloudBlue Technologies, Inc
05.2012 - 06.2013
Consultant
Service Industry
01.2011 - 01.2012
President
Frontier Enterprises Inc.
01.1997 - 01.2011
Service Manager
Frontier Enterprises Inc.
01.1991 - 01.1997
Customer Service Representative
Advisory TV
01.1985 - 01.1991
Certified Service Manager -
Electronics Servicing Dealers Association, NESDA
BS of Science - Business Administration
Ramapo College
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