Nikolas Chapel
Atlanta,GA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Sales Floor Associate
Toyota South Atlanta
11.2024 - Current
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
- Participated in ongoing training programs to stay current with industry trends and enhance personal skills related to the role.
- Collaborated with finance team to streamline the car loan approval process, resulting in faster transactions and happier customers.
- Boosted sales revenue by establishing strong relationships with clients and identifying their specific needs.
- Collaborated with management on setting performance goals, regularly reviewing progress and adjusting strategies accordingly to achieve desired results.
- Managed inventory levels effectively, ensuring optimal vehicle selection for potential buyers at all times.
- Worked closely with service department staff to address any post-sale issues promptly, maximizing customer satisfaction rates over time.
- Utilized CRM systems to track client interactions, manage leads effectively and ensure a seamless sales process from initial inquiry through final purchase.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Front Desk Agent/Customer Sales Representative
Bandago Van Rental
05.2024 - 10.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using slack.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Maintained cleanliness to every vehicle, took pictures for every vehicle.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained clean and organized front desk areas to uphold polished company image.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
Customer Service Representative/Lead Sales Associate
Avis Budget Group
04.2023 - 05.2024
- Consistently met or exceeded performance metrics, leading to increased team success and recognition.
- Mentored junior staff, providing guidance on best practices in customer service.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Implemented new training programs for better team performance and improved service quality.
- Offered personalized solutions for customers by thoroughly understanding their needs and preferences.
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Open and Closed Reservations for customers in a timely manner.
- Count inventory when opening the store and closing the store.
- Ported cars around the city of Atlanta, Ga.
CAP Team 2 Associate/Sales Floor Associate, Electronics
Walmart
03.2019 - 07.2022
- Operated forklift to load and unload inventory and organized new inventory on department-specific pallets for easier output.
- Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
- Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
- Counted supplies in stock room and posted totals to inventory records using RF scanner.
- Secured accurate item pricing through use of markdown audits.
- Consistently upheld company standards of cleanliness and organization throughout daily operations, creating an inviting shopping atmosphere for customers.
- Provided excellent customer service by addressing inquiries and resolving issues promptly and professionally.
Service Porter/ Clerk/Front Desk Agent
Reverb By Hard Rock
12.2020 - 08.2021
- Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
- Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
- Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
- Performed cleaning and maintenance duties as directed.
- Fostered positive working relationships among colleagues through open communication, teamwork, and mutual respect towards one another''s roles within the organization.
- Checked guests in and out, Attended to guest and their needs.
- Help carry luggage for customers.
Education
High School Diploma -
Roswell High School
Roswell, GA05-2019
Skills
- Store maintenance
- Sales expertise
- Promotional strategies
- Hospitality and accommodation
- Retail merchandising expertise
- Organization
- Problem-solving abilities
- Multitasking
- Professionalism
- Time management abilities
- Adaptability
- Upselling techniques
- Sales Techniques
Accomplishments
- Supervised team of 10 staff members.
- Documented and resolved upset costumer which led to handling the situation and going over and beyond for the customer.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Sales Floor Associate
Toyota South Atlanta
11.2024 - Current
Front Desk Agent/Customer Sales Representative
Bandago Van Rental
05.2024 - 10.2024
Customer Service Representative/Lead Sales Associate
Avis Budget Group
04.2023 - 05.2024
Service Porter/ Clerk/Front Desk Agent
Reverb By Hard Rock
12.2020 - 08.2021
CAP Team 2 Associate/Sales Floor Associate, Electronics
Walmart
03.2019 - 07.2022
High School Diploma -
Roswell High School
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