Highly motivated and adaptable professional with extensive experience in customer service. Demonstrated capacity to learn quickly in high-pressure and fast-paced environments. Committed to continuous learning and development.
Overview
10
10
years of professional experience
Work History
FC ASSOCIATE I L1
AMAZON
01.2020 - Current
Guarantee the timely processing and dispatch of customers' packages to designated locations for shipment.
Collaborate with Area Managers and Process Assistants to execute tasks within the warehouse, contributing to the overall efficiency and success of operations.
Support operations in the control room by monitoring and managing critical functions to ensure smooth and efficient processes.
Generate comprehensive shift summary reports for Area Managers, outlining key activities, accomplishments, and notable events during each shift.
STUDENT WORKER
UNION COUNTY COLLEGE
01.2018 - 01.2019
Conduct tours of the Innovation Center for students and staff, showcasing the facility's features and demonstrating the functionality of various equipment.
Deliver presentations to universities, showcasing the applications of new technology and elucidating the potential benefits for academic institutions.
Support students and staff by addressing inquiries related to equipment and providing assistance as needed,
MANAGER
HALL OF FAME
01.2014 - 01.2016
Oversee and optimize inventory management processes.
Facilitate the onboarding and training of new team members.
Provide in-store assistance to customers, addressing their needs and ensuring a positive shopping experience.
Drive customer satisfaction through effective engagement and service delivery.
Enhanced store appearance by regularly updating displays, arranging merchandise, and maintaining cleanliness.
Education
Bachelor's Degree - Information Technology
Rutgers University
New Brunswick, New Jersey
05.2026
Associate of Arts - Graphic Design
Union County College
Cranford, New Jersey
01.2019
Skills
Proficient with Microsoft Office Suite
Reputation for displaying integrity and professionalism when communicating with professionals at all levels
Proven adaptability and capacity to learn quickly in high-pressure and fast paced environments