Nikolas Dwyer
West Springfield,MA
Summary
Hard working achiever with a background in customer service in food and retail industries. Proven ability to collaborate and resolve conflicts, contributing to a supportive, efficient workplace. Experienced in effective communication, ensuring customer satisfaction, and a positive work environment.
Overview
4
4
years of professional experience
Work History
Hockey Timekeeper
MIAA
12.2025 - Current
- Improved on my multitasking skills by being able to watch the clock, put up penalties, tally shots on net, as well as play music for warmups, intermissions, and between whistles.
- Being flexible for my boss showing up to every game assigned including games in different locations in the same day.
Electrical Associate
Home Depot
08.2024 - Current
- Provided excellent customer service by addressing problems, whether I knew the answer or not, and worked with the customer to fulfill their needs.
- Provided technical advice to customers regarding installation and repair of electrical systems.
- Ensured that all work was performed in accordance with Home Depot's safety standards.
- Helped clean the parking lot when asked, and assisted forklift drivers with spotting.
Assistant Baseball Coach
West Springfield Legion Baseball
07.2025 - 08.2025
- Mentored players on skills development and sportsmanship principles.
- Kept a fun atmosphere to ensure my players had a good time and enjoyed every game.
- Motivated players during practices and games to maximize effort levels.
Host
Applebee's Neighborhood Grill & Bar
04.2022 - 06.2024
- Managed relationships with fellow coworkers and got along with everyone well, making sure there was an enjoyable working environment.
- Resolved conflicts between customers when necessary.
- Assisted in training new hosts on procedures and best practices.
- Helped other workers with their jobs when they were too busy with another task.
Education
Bachelor of Arts - Political Science, Economics
University of Massachusetts, Amherst
Amherst, MA05-2028
High School Diploma -
West Springfield High School
West Springfield, MA05-2024
Skills
- Customer engagement
- Conflict resolution
- Team collaboration
- Effective communication
- Effective time management
- Task prioritization
- Multitasking proficiency
- Safety awareness
Affiliations
- Been playing hockey and baseball since I was 4 years old.
- Play golf when it's warm and snowboard when it's cold.
- Play guitar and also Dj Mix in my free time.
- Graduated from my high school second honors.
- Played varsity sports all year round for my last three years of high school.
Languages
English
Native or Bilingual
Interests
- 80's Rock Music
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Enjoy hobbies that combine physical activity with outdoor exploration
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Hockey Timekeeper
MIAA
12.2025 - Current
Assistant Baseball Coach
West Springfield Legion Baseball
07.2025 - 08.2025
Electrical Associate
Home Depot
08.2024 - Current
Host
Applebee's Neighborhood Grill & Bar
04.2022 - 06.2024
High School Diploma -
West Springfield High School
Bachelor of Arts - Political Science, Economics
University of Massachusetts, Amherst
Dean's List Fall 2024
Started first semester of college at Western New England University in Springfield, MA. Where I obtained a 3.7 gpa for the fall semester. This was before I then transferred to Umass Amherst because I felt courses I was taking weren't challenging enough and decided to make a switch. I now have a 3.3 gpa but with more satisfaction to learn about my major and deeper interests into the world of politics and economics.