Nikolas Klimis

• Completed store opening and closing procedures and balanced tills.
• Trained new employees and delegated daily tasks and responsibilities.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Trained and mentored new employees to maximize team performance.
• Kept employees operating productively and working on task to meet business and customer needs.
• Responded to and resolved customer questions and concerns.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Helped store management meet standards of service and quality in daily operations.
• Maintained safe working environment by observing safety procedures, policies and regulations.
• Enforced company policies and regulations with employees.
• Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
• Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
• Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
• Completed performance valuations to identify weakness and develop improvement strategies.
• Completed cash and credit card transactions accurately using POS software.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Resolved conflicts between employees to maintain positive and productive work environments.

• Created and developed lesson plans to meet students' academic needs.
• Helped students explore concepts with engaging, learning-focused activities.
• Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
• Developed and implemented classroom routines to address varying student needs.
• Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
• Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
• Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
• Had to form a way of discipline within the school classroom.
• Was there as a advisor for students who needed assistance with anything.

• Completed on-time deliveries by choosing best and most efficient routes.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.
• Managed customer inquiries and complaints in polite and professional manner.
• Inspected and maintained delivery vehicles regularly to keep in safe working order.
• Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
• Verified orders prior to completing deliveries to avoid customer complaints.
• Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
• Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
• Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
• Served customers promptly by smoothly collecting and delivering high volume of orders.
• Maintained organized, safe and clean work areas and complied with company safety and security standards.
• Collaborated with team members and contributed to team efforts by supporting other workstations during shift.

• Answered customer questions about hours, seating, and menu information.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
• Answered phone calls to take orders, give information and document reservations.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.
• Seated patrons based on guest preferences and seating availability.
• I was sadly let go in 2020 because of COVID. If that never came around, I would still be there.

• Increased customer engagement through social media.
• Monitored online presence of company's brand to engage with users and strengthen customer relationships.
• Developed marketing content such as blogs, promotional materials, and advertisements for social media.
• Developed and managed content calendars for each platform to establish timely and relevant posts.
• Collaborated with team members to develop creative campaigns for social media platforms.
• Managed company social media pages and increased social media presence, monitoring user engagement.
• Developed content for press releases, websites and social media.
• Shaped strategic direction of copy by collaborating with marketing and retail partners.
• Increased brand awareness through creation of innovative print and digital productions for major publications.
• Created and implemented systems and processes for monitoring media coverage.
• Oversaw team of communications and media relations professionals with focus on achieving PR results.
• Organized and worked with raw footage from multiple cameras and sources.
• Contributed new ideas and looked for ways to improve content editing and processes.
• Delivered edits on time for reviews and final delivery.
• Created titles, captions, graphics and templates in After Effects to give edits additional visual flare.
• Developed creative design for print materials, brochures, banners, and signs.
• Developed creative design for print materials, banners and signs.
• Created digital image files for use in digital and traditional printing methods.
• Designed creative digital displays used in online advertising for local businesses.

I was responsible of taking care of the kids that attended the Y. Both morning and evening shift. I would check them in, check them out, get them snacks and drinks, assist them with homework or any other problems they had. Went on field trips with them and as well as tried to be the best role model possible to these kids.

Did nearly everything. I operated the skate room (where we give out skates), DJ'ing, Skate Floor Guard, Snack Bar Attendant, Front Door Greeter, Gift Shop Clerk and the most fun of all... Party Panda!