Nikolas Mendoza
Pembroke,NC
Summary
Forward-thinking and detail-oriented team player skilled in handling team needs with strategic thinking and a strong focus on daily requirements. Demonstrates well-coordinated planning skills to successfully coordinate schedules and workflows, meeting business demands. Possesses a superior work ethic, resourceful nature, and upbeat attitude that consistently delivers exceptional results. Experienced Picker Packer with the ability to manage a large number of packages every shift, operating on feet for extended periods. Known for being well-organized, reliable, and hardworking with a solid record of exceptional productivity. Diligent and reliable Hand Packer excelling at handling high-volume and physically challenging work. Exhibits excellent physical stamina, able to stand for long periods and move with ease. Contributes to a positive work environment through strong teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction on a daily basis.
Overview
8
8
years of professional experience
Work History
Shift Lead
Bell Flynn Group
12.2023 - Current
- Trained and mentored new employees to maximize team performance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Completed store opening and closing procedures and balanced tills.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Responded to and resolved customer questions and concerns.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
Freezer Selector
ADUSA
06.2023 - 12.2023
- Streamlined warehouse operations for increased efficiency with thorough inventory management.
- Ensured compliance with company policies regarding proper attire and conduct within the freezer area, contributing to a professional and safe working environment.
- Collaborated with fellow selectors to optimize workflow and ensure timely order fulfillment.
- Contributed to reduced product waste by properly storing, rotating, and handling frozen goods.
- Supported team members during peak periods, ensuring all orders were completed on time and without error.
- Maximized storage capacity in the freezer area by strategically organizing products based on size, weight, and popularity.
- Assisted in maintaining a safe work environment through diligent adherence to safety protocols and guidelines.
- Upheld strict quality standards while selecting products for customer orders, ensuring satisfaction upon delivery.
Server
Joe's Crab Shack
02.2022 - 05.2023
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Carrabbas
02.2021 - 01.2022
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Shift Lead/Manager
Bryant Restaurants
05.2020 - 01.2021
- Handled day-to-day operations
- managed shifts
- assured customer satisfaction at all times
- supervised 5-10 employees
- managed inventory management, sales, and customer relations
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating strong work ethic and commitment to excellence.
- ALOHA, Microsoft, and POS experience
- Exercised composure under pressure and in escalated customer service scenarios.
Server
Benihana Restaurant
02.2019 - 09.2019
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
Construction Assistant
James Talarico
02.2018 - 01.2019
- Gathered and disposed of worksite debris to remove safety hazards.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Utilized construction tools and machinery to effectively complete job site projects.
- Studied plans for each job to gain understanding of materials, tools and work required.
- Facilitated smoother operations on construction sites, maintaining tools and equipment for optimal use.
Server/Waiter
Red Lobster
08.2016 - 01.2018
- Took food and drink orders, served meals, checked on guests frequently, cleared tables, managed cash, check, credit orders, maintained a clean work area
Shift Lead/Manager
Bryant Restaurants
02.2015 - 08.2016
- Handled day-to-day operations
- managed shifts
- assured customer satisfaction at all times
- supervised 5-10 employees
- managed inventory management, sales, and customer relations
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating strong work ethic and commitment to excellence.
- ALOHA, Microsoft, and POS experience
- Exercised composure under pressure and in escalated customer service scenarios.
Education
Bachelor of Science - Computer And Information Sciences
UNCP
Pembroke, NC05.2028
High School Diploma -
Fayetteville Terry Sanford
Fayetteville, NC05.2016
Skills
- Customer service
- Fast learner
- Safety Protocols
- Production line operations
- Strong verbal and written communication
- Organizational Skills
- Inventory Management
- Pallet arrangement
- Equipment operations
- Team motivation
- Sales proficiency
- Warehouse Safety
Timeline
Shift Lead
Bell Flynn Group
12.2023 - Current
Freezer Selector
ADUSA
06.2023 - 12.2023
Server
Joe's Crab Shack
02.2022 - 05.2023
Server
Carrabbas
02.2021 - 01.2022
Shift Lead/Manager
Bryant Restaurants
05.2020 - 01.2021
Server
Benihana Restaurant
02.2019 - 09.2019
Construction Assistant
James Talarico
02.2018 - 01.2019
Server/Waiter
Red Lobster
08.2016 - 01.2018
Shift Lead/Manager
Bryant Restaurants
02.2015 - 08.2016
Bachelor of Science - Computer And Information Sciences
UNCP
High School Diploma -
Fayetteville Terry Sanford
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