Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nikolas Muniz

Sugar Land,Texas

Summary

Proactive Manager with extensive experience in kitchen management and customer service. Proven success in enhancing customer satisfaction, resolving staff conflicts, and ensuring high-quality service delivery. Skilled in staff training, team leadership, and complex problem-solving, bringing a strong focus on employee engagement and operational efficiency.

Overview

8
8
years of professional experience

Work History

Manager/Kitchen Manager

Outback Steakhouse
09.2018 - Current


  • Started off as takeaway and worked my way up through the company.
  • Regional trainer for new store openings.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Event Security Guard

CSC Security
07.2018 - 08.2020
  • Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Worked as on-field security for the Houston Texans

Pet Care Technician/Bather

Lone Star Pet Lodges
08.2016 - 05.2018
  • Collaborated with fellow team members to develop strategies for improving efficiency within the workplace while maintaining high-quality pet care standards.
  • Identified potential health issues early on through careful observation of animal behavior changes or abnormal physical symptoms, promptly reporting findings to supervisors or veterinary professionals when necessary.
  • Improved facility cleanliness for optimal animal care by maintaining organization and adhering to sanitation protocols.
  • Provided exceptional customer service by addressing client concerns, scheduling appointments, and offering expert advice on pet care.
  • Ensured timely completion of routine tasks like feeding, exercising, and grooming animals as per individual needs and preferences outlined by clients or veterinarians.

Education

High School Diploma -

Thurgood Marshall High School
Missouri City, TX
06.2018

Skills

  • Team Leadership
  • Time Management
  • Complex Problem-Solving
  • Staff Training and Development
  • Customer Service

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Manager/Kitchen Manager

Outback Steakhouse
09.2018 - Current

Event Security Guard

CSC Security
07.2018 - 08.2020

Pet Care Technician/Bather

Lone Star Pet Lodges
08.2016 - 05.2018

High School Diploma -

Thurgood Marshall High School

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Nikolas Muniz