Nikolas Pineda
Orlando,Florida
Summary
Concierge with over a decade of experience excelling in customer service, organizational skills, and guest relations. Demonstrates strong problem-solving abilities and a keen attention to detail, ensuring seamless guest experiences. Adept at teamwork and communication, fostering a supportive and efficient environment.
Overview
14
14
years of professional experience
Work History
Cashier
The Cheesecake Factory
Orlando, FL
11.2025 - Current
- Processed customer transactions efficiently using POS system.
- Provided exceptional customer service, resolving inquiries and ensuring satisfaction.
- Maintained accurate cash drawer, balancing daily receipts and cash flow.
- Assisted in training new staff on operational procedures and customer engagement techniques.
- Supported promotional events by effectively communicating special offers to customers.
- Greeted customers entering store and responded promptly to customer needs.
Cashier
The Cheesecake Factory
Palm Beach Gardens
02.2024 - Current
- Engaging with and greeting guests. Processing transactions as a cashier, organizing to-go orders. Working in bakery.
Cashier
The Cheesecake Factory
Queens, NY
03.2022 - 01.2024
- Engaging with and greeting guests. Processing transactions as a cashier, organizing to-go orders. Working in bakery.
Expo and Backwaiter
ABCV Plant-Based Jean Georges
NY, NY
10.2017 - 03.2020
- Worked as direct link between servers and the kitchen. Expediting, monitoring, organizing tickets by time for food in house and to-go.
Manager
Disney Store
Miami, Florida
07.2015 - 03.2017
- Manager in charge of Guest engagement, special events, business acumen, supply orders, opens and closes store.
- Planned and organized special events for events and product release.
Cast Member
Disney Store
Miami, Florida
10.2014 - 06.2015
- Engaged with and greeted guests.
- Sales representative, maintain box office, assist guests and process transactions, replenish store, take inventory and transport merchandise to and from offsite storage facility.
Theater Actor
The Colony Theatre
Miami, Florida
03.2012 - 12.2012
- Portrayed diverse characters in various productions, enhancing storytelling through emotional depth and authenticity.
- Collaborated with directors and fellow actors to refine performances, ensuring alignment with artistic vision.
- Adapted quickly to script changes, maintaining performance quality under tight deadlines and dynamic environments.
- Participated in rehearsals, demonstrating commitment to continuous improvement and skill development.
Education
AA -
Miami Dade College
Miami, Florida07-2024
Skills
- Acting
- Customer Service
- Organizational Skills
- Attention to Detail
- Problem Solving
- Teamwork
- Communication
- Sales
- Guest Relations
- Hospitality
Languages
Spanish
Limited Working
Timeline
Cashier
The Cheesecake Factory
11.2025 - Current
Cashier
The Cheesecake Factory
02.2024 - Current
Cashier
The Cheesecake Factory
03.2022 - 01.2024
Expo and Backwaiter
ABCV Plant-Based Jean Georges
10.2017 - 03.2020
Manager
Disney Store
07.2015 - 03.2017
Cast Member
Disney Store
10.2014 - 06.2015
Theater Actor
The Colony Theatre
03.2012 - 12.2012
AA -
Miami Dade College