Nikolas Pineda
Orlando,Florida
Summary
Concierge with over a decade of experience excelling in customer service, organizational skills, and guest relations. Demonstrates strong problem-solving abilities and a keen attention to detail, ensuring seamless guest experiences. Adept at teamwork and communication, fostering a supportive and efficient environment.
Overview
14
14
years of professional experience
Work History
Cashier
The Cheesecake Factory
11.2025 - Current
- Processed customer transactions efficiently using POS system.
- Provided exceptional customer service, resolving inquiries and ensuring satisfaction.
- Maintained accurate cash drawer, balancing daily receipts and cash flow.
- Assisted in training new staff on operational procedures and customer engagement techniques.
- Supported promotional events by effectively communicating special offers to customers.
- Greeted customers entering store and responded promptly to customer needs.
Cashier
The Cheesecake Factory
02.2024 - Current
- Engaging with and greeting guests. Processing transactions as a cashier, organizing to-go orders. Working in bakery.
Cashier
The Cheesecake Factory
03.2022 - 01.2024
- Engaging with and greeting guests. Processing transactions as a cashier, organizing to-go orders. Working in bakery.
Expo and Backwaiter
ABCV Plant-Based Jean Georges
10.2017 - 03.2020
- Worked as direct link between servers and the kitchen. Expediting, monitoring, organizing tickets by time for food in house and to-go.
Manager
Disney Store
07.2015 - 03.2017
- Manager in charge of Guest engagement, special events, business acumen, supply orders, opens and closes store.
- Planned and organized special events for events and product release.
Cast Member
Disney Store
10.2014 - 06.2015
- Engaged with and greeted guests.
- Sales representative, maintain box office, assist guests and process transactions, replenish store, take inventory and transport merchandise to and from offsite storage facility.
Theater Actor
The Colony Theatre
03.2012 - 12.2012
- Portrayed diverse characters in various productions, enhancing storytelling through emotional depth and authenticity.
- Collaborated with directors and fellow actors to refine performances, ensuring alignment with artistic vision.
- Adapted quickly to script changes, maintaining performance quality under tight deadlines and dynamic environments.
- Participated in rehearsals, demonstrating commitment to continuous improvement and skill development.
Education
AA -
Miami Dade College
Miami, Florida07-2024
Skills
- Acting
- Customer Service
- Organizational Skills
- Attention to Detail
- Problem Solving
- Teamwork
- Communication
- Sales
- Guest Relations
- Hospitality
Languages
Spanish
Limited Working
Timeline
Cashier
The Cheesecake Factory
11.2025 - Current
Cashier
The Cheesecake Factory
02.2024 - Current
Cashier
The Cheesecake Factory
03.2022 - 01.2024
Expo and Backwaiter
ABCV Plant-Based Jean Georges
10.2017 - 03.2020
Manager
Disney Store
07.2015 - 03.2017
Cast Member
Disney Store
10.2014 - 06.2015
Theater Actor
The Colony Theatre
03.2012 - 12.2012
AA -
Miami Dade College