Nikolas Pllaha
Milford,MI
Summary
I am a student at Oakland University who does his best to achieve academic success by focusing on all of my work in my major by taking four 4-credit hour classes per semester due to being a part of Oaklands 3+3 Law Program and challenging myself everyday to achieve success. High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments. Energetic Restaurant Busser known for high productivity and efficient task completion. Specialized skills include rapid table clearing, effective communication with kitchen staff, and maintaining cleanliness standards. Excel in time management, teamwork, and adaptability to fast-paced environments. Ready to contribute to seamless dining experiences through quick and attentive service. Hardworking commercial cleaner with a few years of experience maintaining sanitary environment in commercial workplaces. Well-versed in sweeping and mopping floors, cleaning glass and maintaining restrooms. Attentive to detail in achieving clean, professional atmosphere.
Overview
4
4
years of professional experience
Work History
Cleaning Assistant
Annas Cleaning Services
Milford Center, MI
04.2022 - Current
- Stripped, sealed and polished floors.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Completed routine maintenance checks, notifying management of needed repairs.
- Monitored building security and safety by locking doors or avoiding hazards.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Ensured safety standards were met while using chemical cleaners or operating machinery.
- Stocked supplies such as soap, toilet paper and paper towels.
- Kept business entrances clean, tidy and professional in appearance.
- Collected trash from floors within hallways, bathrooms and work areas.
- Assisted with special projects such as deep-cleaning carpets and windows.
- Dusted furniture and fixtures in assigned areas.
- Responded promptly to requests from customers or staff members.
- Organized storage closets in order to keep items easily accessible.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Notified managers of repair needs or additions to building operating systems.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Emptied trash cans and disposed of waste materials properly.
- Followed company uniform, performance and security policies with every job.
- Restocked shelves with cleaning supplies after each shift.
- Removed stains from fabrics when requested by management.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Cleaned bathrooms, including toilets, sinks and mirrors.
- Removed snow from sidewalks using snowplows, snow blowers or snow shovels.
- Dusted furniture, machines or equipment.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Swept, mopped and vacuumed floors to ensure cleanliness.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Maintained cleaning equipment in good working condition.
Restaurant Busser
Volare Ristorante
Wixom, MI
06.2022 - 09.2022
- Resolved guest complaints to maintain complete customer satisfaction.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Wiped down and cleaned chairs, booths, and highchairs.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Delivered excellent customer service by being friendly and accommodating guest needs.
- Ensured that all areas were properly sanitized at the end of each shift.
- Supported wait staff by setting up and replenishing condiment stands, trash containers liners and bus stations.
- Swept and mopped floors in dining areas to maintain cleanliness and safety standards.
- Assisted in setting tables with appropriate utensils, napkins, and decorations to enhance guest experience.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Greeted customers to seat patrons at tables according to availability and customer preferences.
- Coordinated with the kitchen to manage the flow of dishes and optimize service efficiency.
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
- Reset tables in a timely manner with clean silverware, napkins and condiments.
- Ensured all tables were clean and ready for new customers, maintaining a hygienic dining environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Washed dishes and disposed of trash in designated receptacles.
- Supported serving staff in delivering accurate and well-presented food orders.
- Greeted guests with friendliness and professionalism.
- Replenished condiments when necessary; filled salt shakers and pepper mills.
- Greeted frequent visitors by name and explained new promotions.
- Removed used tableware between courses and replaced tableware for next course promptly.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Verified that all guests had been served before leaving their table after the meal was completed.
- Filled and served various beverages for customers.
- Notified manager of issues with equipment or breakage.
Hostess Manager
Black Label
Milford, MI
11.2021 - 05.2022
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Established effective communication systems between hosts and hostesses and management.
- Increased restaurant sales through top-quality reception, greeting and seating service.
- Monitored seating arrangements to maximize table utilization and minimize wait time.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained a clean and organized work environment for the hostesses at all times.
- Answered telephone to provide dining information and take reservations.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Explained goals and expectations required of trainees.
- Ensured that the restaurant's dress code was followed by all hostesses.
- Ensured that all guests received prompt, courteous attention from the hostesses.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Provided support to other departments as needed such as bussers, servers or bartenders when necessary.
- Resolved any complaints or issues with customers quickly and professionally.
- Trained new employees to perform duties.
Restaurant Waiter
Honey Tree Grille
Northville, MI
01.2021 - 06.2021
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Calculated charges, issued table checks, and collected payments from customers.
- Filled condiments and napkin containers during slack periods.
- Reviewed daily specials, menu changes and service specifications.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Greeted customers, answered questions and recommended specials to increase profits.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Informed customers of daily specials and signature menu items.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Assisted guests with making food and beverage selections.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
Education
Bachelor of Arts - Criminal Justice
Oakland University
Rochester, MI04-2027
High School Diploma -
Milford High School
Highland06-2023
Skills
- Problem-solving
- Service quality
- Guest engagement
- Conflict management
- Seating management
- Beverage refills
- Food hygiene
- Food presentation
- Cross-selling and upselling
- High volume dining
- Table setting arrangements
- Reservation coordination
- Bill computation
- Dining room management
- Scheduling
- Service orientation
- Memory retention
- Reservation planning
- Guest relations
- Menu memorization
- Table bussing
- Customer flow management
- Greeting guests
- Coordinating tasks
- Table pre-bussing
- Dishwashing
- Excellent teamwork
- Polite demeanor
- Production leadership
- Quality assurance
- Wait staff support
- Floor cleaning
- Upholstery cleaning
- Maintenance
- Efficient cleaning
- Housekeeping
- Verbal and written communication
- Quality control
- Basic maintenance
- Recycling management
- Health and safety compliance
- Customer service
- Team collaboration
Affiliations
- I used to do Community Service at my Greek Orthodox Church basilica of st mary livonia from the spring of 2022 until the summer of 2024.
Languages
Greek
Full Professional
Albanian
Professional
French
Limited
Japanese
Elementary
Accomplishments
- As I have stated I have been an Honors Student and I am currently in the Alpha Lambda Delta Honor Society and The National Society of Leadership and Success.
Timeline
Restaurant Busser
Volare Ristorante
06.2022 - 09.2022
Cleaning Assistant
Annas Cleaning Services
04.2022 - Current
Hostess Manager
Black Label
11.2021 - 05.2022
Restaurant Waiter
Honey Tree Grille
01.2021 - 06.2021
Bachelor of Arts - Criminal Justice
Oakland University
High School Diploma -
Milford High School
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