Nikolas Ramlow
Eau Claire,WI
Summary
Innovative and driven technologist with over 20 years of experience in the field, accomplished in leveraging Azure and .NET technologies to create cutting-edge, human-focused solutions while balancing cost, resiliency, and scalability.
Overview
27
27
years of professional experience
Work History
Senior Software Architect
T2MWorks
01.2021 - 01.2024
- Planned and architected robust solutions built on Microsoft Azure.
- Streamlined clients' business processes by connecting Teams communications to automated workflows, bots, and AI.
- Provided expertise to the development team in software design, construction, and industry best practices throughout the product lifecycle.
Lead Product Engineer
Perficient
01.2017 - 01.2020
- Led 20+ custom enterprise deployments for Twilio contact center clients.
- Established best practices and processes for a rapidly growing managed services operation.
- Offered feedback and guidance on intricate technical issues to the development team.
Technical Product Manager
Clarity Consulting
01.2016 - 01.2017
- Engaged with hosting partners to improve large-scale enterprise contact center deployments.
- Resolved matters related to administration, governance, security, networking, and scalability.
- Improved process efficiency by 30% by facilitating collaboration between hosting partners and development team to automate complex procedures.
- (acquired by Perficient)
Product Development Engineer
Clarity Consulting
01.2014 - 01.2016
- Enhanced flagship contact center product built on Skype for Business UCMA/UCWA platforms, serving 100+ clients and several hosting partners.
- Provided key subject-matter expertise for the development and integration of Skype for Business conferences with 4 major global conference providers.
Solutions Architect
Avtex Solutions
01.2013 - 01.2014
- Evangelized Unified Communications and contact center technologies to enhance omnichannel customer experiences.
- Presented demonstrations and provided fundamental education for Skype for Business development solutions at several Microsoft Technology Centers.
- Provided technical pre-sales support for Skype for Business and Interactive Intelligence solutions.
Lead Unified Communications Developer
Convergent
01.2009 - 01.2010
- Designed and developed communications-enabled business process solutions (CEBP) for small- and mid-sized OCS/Lync customers throughout Minnesota and western Wisconsin.
- (acquired by Avtex Solutions)
Windows Server Specialist
Luther Midelfort - Mayo Health System
01.2005 - 01.2009
- Designed and integrated a datacenter inventory system to track assets, identify hardware, and automate deployment of firmware and software, reclaiming 4% of Server Specialists' work week.
- Planned, implemented, and maintained servers, networking equipment, and SANs supporting EMR, Radiology, Pharmacy, and fundraising systems.
- Developed an automated system for provisioning employee and provider accounts, reducing onboarding time by 75%.
- Lead the AD migration for 20,000 Active Directory objects and 100+ applications in organizations in western Wisconsin to the Mayo Clinic domains.
Programmer Analyst
St. Croix Castings
01.2003 - 01.2004
- Developed a custom job shop solution to fulfill sales orders, route and track batches, and schedule delivery, increasing customer satisfaction, reducing operations errors, and improving customer service response.
IT Support Specialist
The Bergquist Company
01.2000 - 01.2003
- Supported desktops, servers, mainframe, printers, phones, and networking.
- Developed a forward-finite scheduling solution for liquid dispersion coating systems, reducing maintenance and data entry accuracy and efficiency for both line workers and Materials Management.
Document and Data Control Specialist
The Bergquist Company
01.1997 - 01.2000
- Maintained and controlled all manufacturing processes, specifications, and data to conform to ISO9000 and QS9000.
- Performed and documented internal audits per quality standards.
- Centralized all bills of material from disparate data sources using automation, allowing Operations and Engineering departments to focus on manufacturing versus clerical work.
- Automated the assembly of BOM and shop floor routing documents and labels from mainframe data, decreasing weekly workload of Engineering departments by 5%.
Education
No Degree - Music Performance
University of Wisconsin - Eau Claire
Eau Claire, WISkills
- Balancing the many facets of architectural system design to benefit the customer in an ethical and feasible manner without vendor bias
- Developing modern, secure, relevant and compliant applications
- Ability to provide high level customer-focused oversight while maintaining lower-level technical oversight
- Comprehensive software lifecycle understanding, in including Product, Project (Consulting) and Program scopes
- Engaging diverse teaching and methods, knowing that a variety of modalities can stimulate and educate in much more effective ways
- Guiding junior colleagues towards self-sufficiency, team impact, and career growth
- Bringing together disparate and cross-function groups to heuristically work towards common goals
- Focusing on client needs with strategic consulting
- Implementing Agile practices while maintaining a balance between structure and freedom
- Collaborating and communicating multi-modally to fit the needs of the team
- Guiding internal and external teams strategically to each other's benefit
- Architecting and connecting APIs and Microservices that can be used longitudinally
- Visualizing and analyzing target audiences to enhance the customer experience
- Analyzing the customer journey in order to gain a deeper understanding of how customers interact with their brand, identify areas for improvement, and ultimately enhance customer experiences
- Integrating with CRM tools, legacy data, and other third-party information sources
- Emphasizing data-driven decision making while allowing for human insight to grasp the "WHY" in an interaction or solution
About Me
I am experienced with using data-driven methodologies, customer journey mapping, and process optimization, to identify trends in customer interactions and feedback to inform strategic decisions and improvements to enhance customer interactions. I have proven success in implementing such solutions to improve customer experience throughout my career, using multi-modal communication technologies, supported by data, natural language processing, neural networks, and standard grammar frameworks. My experience, even before I delved into Unified Communications and VOIP, underscores my ability to identify where process and technology can be improved to create elegant, straightforward solutions for people.
LANGUAGES
C#
Native or Bilingual
Javascript (Minus the WAT:))
Native or Bilingual
SQL - From T-SQL to Cosmos DocumentDB SQL
Native or Bilingual
Python - Data, AI, and Rasberry PI
Professional Working
Spanish
Limited Working
Norwegian
Limited Working
Chichewa
Elementary
Timeline
Senior Software Architect
T2MWorks
01.2021 - 01.2024
Lead Product Engineer
Perficient
01.2017 - 01.2020
Technical Product Manager
Clarity Consulting
01.2016 - 01.2017
Product Development Engineer
Clarity Consulting
01.2014 - 01.2016
Solutions Architect
Avtex Solutions
01.2013 - 01.2014
Lead Unified Communications Developer
Convergent
01.2009 - 01.2010
Windows Server Specialist
Luther Midelfort - Mayo Health System
01.2005 - 01.2009
Programmer Analyst
St. Croix Castings
01.2003 - 01.2004
IT Support Specialist
The Bergquist Company
01.2000 - 01.2003
Document and Data Control Specialist
The Bergquist Company
01.1997 - 01.2000
No Degree - Music Performance
University of Wisconsin - Eau Claire
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