Nikolas Romero
Martinsburg
Summary
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
9
9
years of professional experience
Work History
Service Manager
State Farm
03.2023 - Current
- Effectively resolved client issues, preventing potential escalations and maintaining strong client retention rates.
- Efficiently managed multiple tasks simultaneously while ensuring all deadlines were met without compromising quality of work output.
- Improved team productivity by assisting with training new hires, ensuring they quickly became proficient in their roles.
- Streamlined the communication process for increased efficiency within the team through effective collaboration and information sharing.
City Carrier Assistant
United States Postal Service (USPS)
09.2022 - 03.2023
- Efficiently sorted and delivered 800+ pieces of mail daily, maintaining a delivery accuracy rate of 99% and reducing delivery delays.
- Processed changes in customer data ensuring a streamlined process with accuracy. Managed demands or deadlines and contributed to customer satisfaction with de-escalation processes during holidays.
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
Yard Switcher
FedEx Ground (Overnight)
01.2020 - 01.2022
- Moved 100-200 trailers per day, increasing operational efficiency through effective placement and quick turnaround times.
- Maintained a clean, organized yard, which led to a 20% improvement in workflow and a reduction in operational delays.
- Streamlined communication between yard personnel, maintaining a high level of organization and productivity in the workplace.
VIP Tour Guide (TA) and Coordinator
Walt Disney World
03.2017 - 07.2019
- Led 20+ VIP tours per month, providing personalized experiences for high-profile guests, achieving a 100% positive feedback rate and repeat bookings.
- Managed the daily operations for over 50 cast members, ensuring smooth scheduling and an on-time rate of 98% for breaks, lunches, and training.
- Assisted over 150 guests daily with ticket processing, resolving issues promptly and maintaining a guest satisfaction rate of 98%. Compiled detailed reports on guest flow and ticket sales, contributing to a 20% improvement in operational efficiency.
Education
Associate in Business -
Valencia College
01.2017
Skills
- WV Property & Casualty License, PA/VA/MD Property & Casualty License
- WV Life & Health License, PA/VA/MD Life & Health License
- Fluent in Brazilian Portuguese, conversational Spanish
Timeline
Service Manager
State Farm
03.2023 - Current
City Carrier Assistant
United States Postal Service (USPS)
09.2022 - 03.2023
Yard Switcher
FedEx Ground (Overnight)
01.2020 - 01.2022
VIP Tour Guide (TA) and Coordinator
Walt Disney World
03.2017 - 07.2019
Associate in Business -
Valencia College
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Yubia BurrolaYubia Burrola
Bodily Injury Claims Specialist at State FarmBodily Injury Claims Specialist at State Farm
Celine ZhongCeline Zhong
Customer Service Representative at State FarmCustomer Service Representative at State Farm
Mark MillerMark Miller
Delivery Expert at Papa John's PizzaDelivery Expert at Papa John's Pizza